My son's poingo pen was not working either. I did a reset and still nothing. So I took the end of a paperclip and pushed it into the bottom of the pen. It was full of dust and other stuff. I removed it and I suddenly heard a hard beep. I placed it on the start in the book and to my surprised it worked. My son was so happy.
Its probably because the pen doesn't have the stories loaded. The front cover of the book explains by going to mypoingo.com you can download but I haven't had any success finding the downloads.
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