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Irenewed my subscription on 24th November 2008 and it is current to 11/12/09. I purchased Norton antivirus Serial No DW3FH68GY4B. Then order no is 1646755894. I now keep receiving ann urgent message saying that I am not fully protected when internet browsing. I am concerned about this as I understood that the product I purcahsed would fully protect me. Please advise if I need to upgrade and with which product and do I get a credit for the amount I have already paid if I have purchased the wrong product. Thanks Norma Sumner

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  • normasum Nov 30, 2008

    I have tried this and I think it has worked but now I keep getting an error message saying the Norton Anti Virus has to close due to an error. I have sent error reports each time and just closed it. Do you have any suggestions to why this may be happening. The subscription was renewed a few days ago so there should not be any problems.



    Thanks for your quick response.

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Try and run the update feature on the software, sometimes you can get that if it hasnt been updated in a while

Posted on Nov 30, 2008

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3 Answers

My Norton Internet Security subscription has run out - I have always downloaded a new one each year, but do not seem to be able to do that this year. Can you suggest another good download to have instead?


the best software is bitdefender that is latest in the market and has some realy best features .even i am using it in my computer .

Thanks
techbuddies

Oct 24, 2009 | PC Desktops

3 Answers

I have cd for norton antivirus 2008 need instructions on how to do it


1. Preparing before you begin
    1-1 Make sure that your computer has the necessary system requirements.

    * Windows XP Home Edition/Professional
    * Windows Vista (32 and 64-bit) Home basic, Home Premium, Ultimate, Business, Starter Edition

    * 300 MHz or higher processor
    * 256MB RAM
    * 180MB of available hard disk space

    1-2 Remove any other antivirus programs that you currently have installed.
    To remove them, click Start > Control Panel > Add or Remove programs. In the list of current installed programs, click other antivirus or firewall programs, and then click Remove.

    1-3 Make sure that you can connect to the Internet, then close that window.

    1-4 Close all open programs on your computer.

2. Installing and activating Norton AntiVirus

2-1 Do one of the following:
If you install from a CD, insert the CD into the CD-ROM drive.
If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded.

2-2 In the opening panel, click Install Norton AntiVirus.

2-3 Read the License Agreement, type your Product Key if prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot continue the installation.

2-4 In the Installation Options panel, review the options, and then click Next.

2-5 In the Pre-Install Scan panel, click Start Scan.
The scan takes a few minutes.

2-6 In the Installation Confirmation panel, click Next.

2-7 In the Activation panel, wait for the progress bar to stop, and then click Next.

2-8 If the Norton Account panel appears, do one of the following:
* If you currently have a Norton account, complete the Sign in to an existing Norton Account section.
* If you want to create a new Norton Account, complete the Create a Norton Account section.

2-9 Click Next.

2-10 In the Norton AntiVirus Installation Complete panel, review your subscription details, and then click Finish.

2-11 In the Welcome to LiveUpdate panel, click Next to begin checking for the latest product updates.

2-12 On the next LiveUpdate panel, review the list of available updates, and then click Next to begin the updates.
This process takes a few minutes.

2-13 On the final LiveUpdate panel, click Finish.
A system scan begins automatically. When the scan is complete, the Norton AntiVirus main window opens.

Apr 20, 2008 | PC Desktops

2 Answers

Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.


Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Sep 27, 2008 | PC Desktops

1 Answer

I received an e-mail stating that my Norton AntiVirus subscription is scheduled to automatically renew on September 19, 2008, I keep getting a pop-up telling me to verify my my subscription for renewal. ...


norton does not automatically renew, unless you pay, then you can update the version, either a spam e mail or pop up, only renew it when the official norton pop up tells you

Sep 15, 2008 | PC Desktops

1 Answer

I have just purchased Norton Antivirus 2008 and I cannot install the program. Keeps coming up error


It's possible you already have an antivirus program installed. You need to uninstall it, restart then install your Norton Antivirus.

Aug 29, 2008 | PC Desktops

1 Answer

Norton Antivirus 2008 purchased 4th July 2008 Order No.1644036072 £29.99. Confirmed paid on my Bank Statement.Can't Download. Need help as I keep getting reminders and I am not sure if I am covered.


No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
If you still cannot install the update, proceed from here to contact Symatech regarding your order, tell you cannot find the download, they will send a new one.
After installing the antivirus, you will need to connect to the internet to validate installation.
Here is FAQ on Norton downloads

Jul 17, 2008 | PC Desktops

1 Answer

Symantec offered free upgrade from norton antivirus 2007 to 2008 version ended up with error:(9999,17x)Ran Norton Removal Tool.successful removal. Original 2007 purchase was done online.I have over 300...


The solution might be :
http://service1.symantec.com/SUPPORT/sharedtech.nsf/0/b5bc48477b8d15c3652572d000684016?OpenDocument&seg=hm&lg=en&ct=us

May 15, 2008 | PC Desktops

1 Answer

I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however,...


Hello fayerogers02

This is process is confusing for many people. So, don't feel like The Lone Ranger.

Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.

Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.

Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.

IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.

See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.

IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.

If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.

Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.

If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Thank you once again for using FixYa! Have a beautiful day.
BJ @:)

Apr 20, 2008 | PC Desktops

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