Question about LG enV VX9900 Cellular Phone

2 Answers

Problem a display came up on the screen that said "Use Genuine Battery" and started a ten second countdown before turning itself off. Now i can't turn it back on without it doin the ten second countdown switch-off again. i've tried taking the phone battery out and putting it back in, but i get the same display when turning it back on.

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  • serialrage Nov 06, 2008

    I got the exact same problem and now it wont turn on at all as battery is dead and i cant get the phone back on at all and i dont want to pay the 50 dollar deductable just to get a new one hate verizon sometimes, but it is better than sprint just not on insurance as with springt id have new phone immediately

  • Anonymous Nov 09, 2008

    Mine also counts down 10 seconds and then shuts off. I just received this one in the mail 2 days ago, it's already ******* up. I hate Asurion, they are the WORST cell insurance company to have.

  • Anonymous Nov 20, 2008

    when i turn my phone on it says "use genuine battery" then counts down 10 seconds and then shuts off, its not that old and it pissing me off that it is not working

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If you have received a replacement phone from asurion, check to see if the battery is a Everwin battery and see if the frequency on the battery label says 950 mAh. If it doesn't have that number, that is what is causing the issue. I talked with an agent from asurion and she has sent out a new battery and charger for me. I will update this when I receive the battery.

Posted on Nov 23, 2008

Take up the phone where the cercut board is and bring up the contacts

Posted on Nov 02, 2008

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When turned on says "Use genuine battery" and when try to charge


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The best you can do is either get a new battery from your local dealer(or online) or just clean the contacts really good with a q-tip and rubbing alcohol.

If the phone receives a charge that isn't the rated from it's normal battery it freaks out and says that you're using a poor battery... It's really stupid.

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