Hi there
it sounds like a codec problem. you need to check what file type your camera is storing the files onto the disk. right click the disk right click a chapter and select the properties option then make a note of the file type mpeg 2 or mp4 or avi etc. next find out if pe supports that file type (should be in the manual some where) and if it doesn't the codec may be downloadable from adobe support, also make sure the data code function is switched on on your camera as this is how the software sees the chapters (again should be in the camcorder manual) another option is to try pinnacle studio software as its a lot easier to use and i have never had a problem with it. you can pick one up on e bay for about a tenner (version 8 will be good enough)
hope this helps
beergut707
I just used an old version of system mechanic 6 professional and my computer is running like I just bought it. It is about 4 years old and the only thing is it said that the acer edata security management is not properly installed after fixing everything else. So it said to go online and find the troubleshooting chapter to re-install the acer edata security management software. It is funny though cause I have this little Kodak digital camera that I have had for probably 3 or 4 years and I have downloaded pictures and videos off of it for a few years and then one day I go to download some pics and videos off of it and the computer tells me that it doesn't support that kind of file so I had to download a VLC media player so I could watch and look at the footage from the camera. So how can I re-install the software for this little baby of mine without taking it to someone?
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