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usually to receive picture messages..you have to send one picture message...
if you cant send mms...check with your service provider if you have free mms included in your contract..if you have then they should be able to give you a solution as to how to activate it...but usually one should be able to send mms
these setting are normally supplied by the provider.
You will need to contact them again and ask them to send you the WAP and GPRS settings.
These will come as 2 separate txt messages.
open each message and the phone should promt you to save the message.
save each message.
then go to your browser settings and set your provider as the default or prefered setting.( this should get internet working )
for the pics you will need to send a pic to yourself first to activate the settings between the phone and the network