You should try to:
1. Reinstall the software
2. do a Virus scan
3. check that your virus program is a legit Virus program
(some virus programs contains malware, virus trojans aso. and doesn't protect your computer)
if you dont know if your virus program is legit, try some free programs like(for private, not business):
a. avg
b. avast
c. Avira AntiVir
4. you have a bought a fake or downloaded a fake and the CD-key/serial has been closed.
(some sell fake software on the street)
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