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Solution: you need the valet key and there should be a way to open it from the inside -jeff ps please rate , i have had the same problem many times with my mercury villager. one thing i have found to work on more than one occasion is while it is closed, push the back hatch as if you were shutting it. hit the lock button ( either on remote or inside of van ). then push the handle out on the hatch to make sure it will catch all the way. unlock the doors and pull on the handle, the hatch should open with no problem. , if it is electronic check the fuses first. if not electric spray with WD-40 in key hole and around button
Hi,
You have the actual key that inserts into the door lock? Are you certain it's the correct key and not a 'valet' key? Does the car have other key locks that it may work in such as the rear hatch or passenger's door? Attached is the Owner's Manual or call the dealer for more ideas.
Did you check the glass panel in the hatch was closed properly? I've inadvertently opened it (while trying to open the hatch) and forgot to close it properly, thus keeping the open door light on.
In my vehicle there is a botton in the glovebox that gets accidently switched off. there is a child safety button to prevent automatic door closing...highlander may have this switch as well.
The lock is stuck in the "locked" position.
When you close the hatch, it is jamming the latch hook into the wrong area.
Manually open the hatch. Unlock the hatch (even tho the hatch is already open). there are two bolts holding the metal "loop", the loop has moved. Adjust the metal loop and close the hatch / lock it, etc.
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