Zvue Recent Questions, Troubleshooting Help & Support

Prins - your OS is not compatible with the player; or the hold/lock is engaged - unlock it

fergy - use Windows Media Player to transfer, make sure the songs are in the right format (as in, no iTunes - it's not compatible with this player)

See if the manufacturer has a recovery tool on their website. If not:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Not repairable - entire player must be replaced

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.