Zone Labs Recent Questions, Troubleshooting Help & Support

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  • 18 Answers

I think you need to shutdown and restart the program.

Zone Labs... | Answered on Feb 28, 2012

Do a system restore back to the point or day just before he installed the upgrade.

Zone Labs... | Answered on Jul 17, 2011

The computer is on alert, a messenger to the user. Several computer features perform alert functionalities. First, the firewalls are feature functions on the computer that prevents any program least recognized as belonging to the system from integration. Alternately said, a firewall on the computer disallows any program installations either achievable with CDs, Disk or DVD media or simple downloadable from networked structure of devices. In the situation that external programs were being introduced by the user, a message alert is displayed either as warning of possible infiltration or requesting permission for progress. Second, the computer security settings usually prevent any unauthorized integration of programs into users default settings. In which instance, the user has to disable the computers security else downloads of program installations would be nonexistent. Third, internet worked computer device usually has security setting for several purposes. First, internet security setting on the computer allows the default user of the computer to gain access to networked device often common with subscriber connections. Once an authorized user is recognized, permission is acquired to navigate the network. Alternately, internet computer securities disallow intrusion programs. For example while on the internet, it is possible to request programs either irrelevant in functionality, harmful ware clogging computers features as default. Finally, internet security make impossible hidden intrusions on the from several device operating under auspices least observable above program encryptions. However, a computer alert performs as reminder to the user that an introduction of programs from an elsewhere location is about to take place. Usually, a popup logo would require authorization approval to continue with accessibility or authorization disapproval for alternate response to be achieved. In the situation of yahoo messenger installation alert would require disabling the computer firewalls if any installation the program may be required. A computer firewall set as enabled would hardly allow installations or downloads unless the feature was set to disabled by the computer user for resuming of program transferability.

Zone Labs... | Answered on Jan 23, 2011

Its a known problem. You have to understand their Program Control configurations. Have you set the learning period? It will be a quite long post if I describes it here. So you can check that using this link This is the manual. Read and understand the Program Control Section.
But one more issue.
On Windows systems, screenshots of games and media players sometimes fail, resulting in a blank rectangle. The reason for this is that the graphics are bypassing the normal screen and going to a high-speed graphics processor on the graphics card by using a method called hardware overlay. Generally, there is no way to extract a computed image back out of the graphics card, though software may exist for special cases or specific video cards.
One way these images can be captured is to turn off the hardware overlay. Because many computers have no hardware overlay, most programs are built to work without it, just a little slower. In Windows XP, this is disabled by opening the Display Properties menu, clicking on the "Settings" tab, clicking, "Advanced", "Troubleshoot", and moving the Hardware Acceleration Slider to "None."
Free Software media players may also use the overlay, but often have a setting to avoid that, or dedicated screenshot functions.

After adding the program it may solve this conflict between the Adapter and the Program.

Thanks for contacting Fixya! Please be kind enough to rate the answer with a testimonial (comment) if the solution solved your issue. Feel free to contact Fixya

Zone Labs... | Answered on Jul 03, 2010

I think you may have some malware on your pc. Especially if its refusing access to any programme or the net and demanding money.

1) Don't send money is a scam.

2) Getting it off is a night mare. You'll need to take it out of the start menu and remove it from you HDD.

If you can get hold of or down load a copy of the ultimate boot cd for windows, this will boot with a windows type shell and then you can gain access to you pc files. or another operating system such as Ubuntu. you'll be able to do the same with this. Just dont install the software.

It would be best to Google this AV scam, there may be some advice there. But without actually being there, I can't help much more.

Zone Labs... | Answered on Jun 28, 2010

You might have it in your mail id inbox. If not, then contact the zone alarm support team with your purchase details. They will resend the licence key to the id they sent it before.

Zone Labs... | Answered on Apr 24, 2010

If you can not unistall then go to programs file in c:\ and delet the Zone Labs folder. Then by the help of tuneup utilities remover the name of softare from tuneup unistaller . Then go to tuneup registry cleaner and scan the problem . it will find all the invalid registry entries of Zone Labs . Then it will be totally removed. Best of luck. If you do not have tuneup utilities from

Zone Labs... | Answered on Nov 18, 2009

I strongly suggest that you remove Zone Alarm from your computer before you start to install any other virus scan program as its presence prevent other programs to work when you try to install them. For sure I know about it!!!!, make your choice about a good virus program first and stick to it...and install only one, otherwise you are just asking for problems.

To remove Zone alarm completely you have to start you computer in 'Safe Mode' and then go to Add/Remove programs in the Control Panel section to proceed and then reboot.


Zone Labs... | Answered on Oct 02, 2009

You can clear the registery files associated with this ZoneAlarm but if you do so you may happen to loos eyour internet connectivity altogether. My thought is that ZA is not at all harmfull so you try to install it again and you may evade this error. Sometimes it may slow down your computer but it can be recoverd by restarting the application. Rate me if it is helpful!!

Zone Labs... | Answered on Aug 19, 2009

Zone Alarm 2005.....!!!!!..GET rid of it ..this thing provides more problems than it solves, beleive me (...and my version more recent than this). Start windows in safe mode and proceed to delete it in remove-install program section (if you don`t do this it won`t remove correctly). Reboot and after that you should be ok. Hint: ...get a life and choose anything else than Zone Alarm as a Firewall-Antivirus solution, 35.00$ or so is worth investing in something good, try McAfee.


Zone Labs... | Answered on Apr 02, 2009

How long has the PC been connected to the internet without virus protection...try to run Adaware and see if it solves the issue.

select open not save, then run install. do full pc scan and delete all issues it finds. restart then try avg again. If that doesnt solve try to download it at a friends house and burn to a cd then install it from there.

Zone Labs... | Answered on Sep 24, 2008

Hi Habob,

Erm, think this is pretty strightforward aight? Just note that you must be the administrator of your computer in order install this software. Insert cd and just run the instructions from there, and it should on it's way to helping you secure your internet activities. Please do get back to me if you should have any issues with this. Thank you.

- Technomancer

Zone Labs... | Answered on Jun 03, 2008

You might have a program(s) that are conflicting with your virus protection or have a virus already! In my experience with virus stuff, I would consider reformatting. Doing a clean install of the computer and uninstalling ALL virus protection that might be stuck in it with the factory settings and then finally installing the one that you want.
And if you want my advice for which is a great virus protection program- I'd suggest Avast. It's free and incredible with protection, plus it's not a resource hog and will free some up for you so you can run your computer faster.
But I'm not an expert so if anyone else may have a better solution- go for it. :D

Zone Labs... | Answered on Apr 22, 2008
  • Open ZoneAlarm, then press F1.
  • From the search tab, type Troubleshooting
  • Double-click on "I'm having trouble connecting to the Internet
  • see also the configuration of your firewall, if you grant the acces to internet to update of your antivirus.
  • Sergio

Zone Labs... | Answered on Mar 22, 2008

you need to change the anti virus software.

Good luck
don't forget to rank me...fixya

Zone Labs... | Answered on Mar 05, 2008

Hi. Have you upgraded your version of Office recently? There's a known issue and solution on the Microsoft website here: Also, try taking a look at these tips here. If you're still unable to get things working, get back to me and I can step you through it live. I'm in Hong Kong so I am GMT+8, so you are welcome to contact me between the hours of 01:00-15:00 GMT. Thanks reaxion

Zone Labs... | Answered on Jun 20, 2007

More Infomation please

Zone Labs... | Answered on Aug 12, 2006

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