White Mountain Ice Cream Makers - Recent Questions, Troubleshooting & Support

According to White Mountain, this happens because the ice brine gets too cold. The procedure they recommend is as follows:
After you put your cream can in the tub and attach your crank or motor, fill the tub with ice and run for two minutes to cool the cream can. Then, put two cups of rock salt on top of the ice and let it continue to crank. After the ice level has dropped 2-3 inches, put more ice on top and another two cups of rock salt and let it continue to crank until the ice cream is done.

This might be helpful.

http://home.hiwaay.net/~karthur/Freezer/White%20Mountain%20Motor%20Repair.html

This might be helpful.
http://home.hiwaay.net/~karthur/Freezer/White%20Mountain%20Motor%20Repair.html

use white lithium grease

Sometimes the gears in the unit become worn and have to be replaced. This might help. White Mountain Ice Cream Freezer Motor Repair

That usually means that the gears in the unit need to be repaired. This might be able to help. White Mountain Ice Cream Freezer Motor Repair

This might be able to help you with the freezer. White Mountain Ice Cream Freezer Motor Repair

Dawn, Try http://www.cottagecraftworks.com/ice-cream-frz-parts-white-mountain-freezer-tub-center-p-1613.html. There is a plastic center listed on their page.

You can buy the individual parts here: http://www.ahwco.com/freezers/freezpts.html

I can repair it for you. See here for details.

If you dont have any luck getting them to replace the motor, send it to me... I can repair it. See here for information.

We have used White Mountain 6 quart freezers for over 20 years and have experienced this problem with 4 separate malfunctions causing it.

1. For some reason the square shaft at top of dasher does not penetrate far enough into the motor assembly. this allows the dasher to hang free while everything else seems to function properly. We learned that if you have everything ready and want to make sure the outer freezing doesn't occur, place a 3/8 inch slice of a potato over the male spindle in bottom of wooden bucket. This jacks the can up with the dasher inside and causes the shaft to go up into the motor and work.

2. Some cans had a female plate attached to the bottom on the outside to fit down over the male spindale in the wooden bucket. This plate has been known to become detached and lost allowing the can, dasher, and everything to drop down far enough to disengage the square shaft from the motor. The potato slice will usually resolve the problem.

3. A more permanant fix is to remove the male spindale from inside the bottom of the wooden bucket and place stainless steel washers under it to jack it up, and screw it back down with stainless screws.

4. Even if the entire male spindle becomes detached and lost from the bottom inside of the wooden bucket, we have found that a healthy potato slice works as a temporary fix. While the spindle is designed to keep the can centered in the wood tub, once the ice is placed around the can, it seems to stay centered and makes ice cream.

5. We think we have improved the situation on several occaisions by tightening the screws holding the wood scrapers to the metal dasher. We try to leave a little looseness in the screws--about 1/4 inch of free play. The scrapers are designed to pull out against the inside of the can as they turn and resistance to the mix occurs, but we think it is possible for them to be so loose that they get hung slightly away from the edge of the can and once freezing starts, it continues to multiply and creates a layer of insulation leaving the inside liquid.

6. At one point some of the lids were made of a very light aluminum type material. A tab on the inside of the rim of the lid was also light metal and attached in such a manner that they could become detached or distorted so that it failed to mate up with the tab inside the can. Current models have a heavy molded lid with the tab molded into it. We never had a problem with the molded lids, but practically all the light weight ones eventually failed. As the lid turns it's tab engages the tab inside the can and turns the can with the mix in it. If the tab becomes distorted or broken, the lid will turn normally and everything looks great, but the can of mix is standing still with no stirring. Therefore a film of freezing mix forms around the inside of the can.

7. Sorry about overloading you with information, but you probably can resolve your problem with one of these fixes.

dasher is supposed to be statioary so it can scrape off the frozen mix as the cannister turns. That is the secret to mixing the frozen mix into the unfrozen part to thicken the mix in the can. It pushes the frozen part toward the middle as it scrapes it.

If you check the instructions that come with the white mountain ice cream maker, they talk about the problem of the custard not freezing in the center. It is because you have your salt to ice ratio out of whack. Too much salt causes a situation similar to your description. You want to shoot for 12 degrees and if you add too much salt, it goes lower than that.

There are copies of the original instructions online (usually in a pdf file format) that are worth looking for and reading. Rule of thumb 1 to 5 ratio of salt to ice.