White Mountain Freezers - Recent Questions, Troubleshooting & Support

Need to have an appliance tech look at it. Some motors have a current limit/thermal cutout inside. Does it cut off without being attached to bucket? Is motor gearbox bound up somehow? If motor is removed from gearbox and turns, then gearbox needs some lube or is otherwise defective/seized The parts department charges $150 for this motor.

the motor is a compressor. it only runs when the thermistate is closed through the compressors relay unit there is no problem with the motor (compressor) the fault will be in either the thermostat or in the relay call a fridge repair tech and have then look at these parts the repair should not cost more than $ 150.00

My 6 qt electric was making noise and finally quit spinning. I pulled it apart and the change gear (gear reducer) was wallowed out. This meant the gear rocked away from the motor's drive gear. I called White Mountain to see if I could get a replacement gear and they said I'd voided the warranty because I took the 3 screws out to pull apart. Basically, they are using **** gears, know it, and doing the song and dance to not have to replace. So, I've got a motor that works, housing, and one bad gear that makes the whole unit worthless.

Need to have an appliance tech look at it. Some motors have a current limit/thermal cutout inside. Does it cut off without being attached to bucket? Is motor gearbox bound up somehow? If motor is removed from gearbox and turns, then gearbox needs some lube or is otherwise defective/seized.

Dave

Perhaps there's been some problems with the White Mountain machines since the company was bought out by Rival, the company that makes the cheap *** 30 dollar freezer machines. We have had great success using them to make lots of home mead ice cream and the last time I took the transmission apart, ours had a "dab" of grease in there. I cleaned everything out and used Mobile 1 red synthetic wheel bearing grease. Not filling it full of grease mind you, but using a q tip and making sure all moving parts had lube. As to why yours didn't have any on it, can't help you there unles it had been used so much that it was all gone, but a ne wmachine?; that's a problem. Their warranty dept will give you a new motor within the first 5 years of ownership if you can send them a copy of the recelipt and $10 for shipping. they don't even want the old motor unit back!!!

Good luck

Max

I have a White Moutain freezer motor that is two years old and had the same problem as yours. During my last batch of ice cream the motor was spinning but the beater wasn't turning. I removed the motor and the square drive was spinning but I could stop it with my finger, there was no power like a gear or clutch was shot. I called the 1-800 number on the motor and they said they would send me a new motor. I didn't need to show a receipt or anything. All they wanted me to do was return the broken motor and they even supplied paid postage. I recomend you call them and ask for a new motor.

I am intimately familiar with the 6 qt electric model, so let me give it a whirl. Our church uses 5 of these things to make 90 gallons of ice cream for the church ice cream social each summer, so they do hold up.

Your problem could be several things. The first thing I would do is to take the drive unit by itself and plug it in to the electrical outlet and see if it makes the same noise as when totally assembled. If it does, we'll deal with that in a minute. If it worked okay disconnected, then there's something binding in the dasher or the pivot piece in the bottom of the wood bucket. Once the mix is in the stainless canister and centered on the pivot bump, the dasher spindle that sticks out from the top of the canister lid fits in a certain way and then you must rotate the canister to get the lid to properly seat in the drive unit. Once all that is in place, it should clamp down properly on the bucket.

If the motor sounds the same as when assembled, then you could check to see if there's any lubricant in the gear housing(yellow metal thing the motor sits on). It's just a couple of screws to remove to take a peek. White mountain will get you a new motor assembly for a $10 shipping fee if you can produce a copy of the original sales receipt. the warranty is good for 5 years. Call 800-343-0065(old number but should stil be good).

One tip on making ice cream; when you get it going, don't cool the mixture too quickly as it makes the product really icy tasting and sort of "crunchy". If you get really crazy, monitor the temperature of the brine with an infrared temp gun or one of those thermometers with the remote probes. 8-12 degrees Fareinheit is ideal and that can be achieved by using a 5-1 ratio of ice to salt. If the temp gets below that, add some water or more ice. If the temp isn't getting down to 12 degrees, then add more salt. a cup of salt is usually good for about a 5 degree drop. Make sure you use the Morton Rock salt in the red box at the store. Water softener salt and regular table salt will either melt too slowly or too quickly for best results. Also make sure your ice has been at least partially crushed or it won't melt fast enough. Cubes need al ot of crushing, and even the ice from the convenience stor needs a wooden mallet taken to it before using. We had an old Alaskan ahand cranked ice crusher that worked perfectly. It was made back in the ealry 1900's. bought it on ebay for like $30. Our recipe comes out perfect after about 17-20 minutes of churning. the white mountain motor is strong enough that it will keep on spinning the product until it tuns it into butter, so a timer is critical for best results. Great ice crema making info on the web from the Universitry of Guelph in Ontario Canada.

Good luck

Max

There's a place on the internet called Blue Ridge or something like that that will do warranty for the drive motor. google something to the effect of white mountain Freezer repair" or something like that and see what turns up. The phone number for warranty is 800-343-0065 and if you send them a copy of your receipt and $10 for shipping, they'll send you a new drive unit if the freezer is less than 5 years old. They don't even want the old one back!! A replacement drive unit is $149, so the $10 deal sounds good to me!! The parts used to come out of Neosho Missouri, but that oculd've changed. These freezewrs are the Cadillacs of the industry, but t=anything can fail I guess.

Max

All question need full 'make model (what it is)', first 3 words. Google make model wiring diagram. Brown or Red is normally power and blue is return. https://www.google.com/search?q=Freezer+with+loose+red+and+blue+cables ..

you do not leave them alone they may have refrigerant flowing through them. look in your owners manual/instructions for more info.

Yes

Question edited for clarity and add CAPS. It seems to be a common occurrence on that model due to bad design. https://www.fixya.com/support/t17110008-norfrost_c6aew_chest_freezer_compressor Norfrost is owned by Ebac. Contact their customer service. https://www.johnogroat-journal.co.uk/news/caithness-freezer-name-lives-on-in-england-170710/ https://www.ebac.com/support/customer-service Another way would be to study the wiring as it is pretty standard. The video may help. https://www.google.com/search?q=freezer+wiring+diagram You may be able to freeze this video to note the wiring, although this only shows the thermostat wiring and is a bit fuzzy. Also an refrigeration appliance technician would know the wiring by heart and take 20 minutes maximum to work it out.

Hey. I dont suppose you figured out where the wires went all all? I've done the same thing ????

Question edited to add maker! All questions need 'make model (what it is) as first three words. That is an overheating fault. Replace the fluff with no fluff. Make sure the condenser coils are free of dust and there is good airflow Or It is low on refrigerant gas and you need a service tech.. ..