Whirlpool duet - Recent Questions, Troubleshooting & Support

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Whirlpool duet washer won't start 3 dashes

It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
6/30/2022 7:52:10 PM • Whirlpool Duet... • Answered on Jun 30, 2022
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3answers

Fabric softener leaks out at beginning of wash

I have a 9200SQ Whirlpool duet.  It might be similar.  I think the bleach and fabric dispensers work on the siphon principal--once the level gets above a certain point they will then siphon out until almost nothing is left.  They should not start to siphon until extra water is directed into them during the correct cycle.   It is possible that they are starting to siphon early because 1. the washer is not level, 2. water is being added to the dispenser during the wrong cycle 3.  You put too much liquid into the dispenser and it started the siphon. 
Note:  You should not peek in the dispenser during the washer cycles because it might interrupt the "siphon"action and leave residual bleach or fabric softener in the dispensers.
4/3/2022 3:45:36 PM • Whirlpool Duet... • Answered on Apr 03, 2022
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1answer

Whirlpool Duet F08 E03 in Diagnostic Test Mode and stuck in C00 during diagnostic

google reset of motor or see if schematic inside case
3/5/2022 4:11:14 PM • Whirlpool duet... • Answered on Mar 05, 2022
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3answers

F02 Washer not draining.

"F02" is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a "SUDS" error may also be generated as a secondary error. This is an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. Check the drain hose to make sure it is not kinked or clogged.
2. Check the electrical connections to the pump and ensure the pump is running.
3. Remove the drain pump filter and check for foreign objects and/or debris.

To check the drain pump, click on the following link for step-by-step instructions.


http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.&$&$&%&
2/16/2022 7:33:15 PM • Whirlpool Duet... • Answered on Feb 16, 2022
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1answer

Error code f70

Hi,

F70 Error code means Central Control Unit Heartbeat Failure. If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the Central Control Unit to the User Interface.

F71 error code meansUser Interface Heartbeat Failure. If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the User Interface to the Central Control Unit.

In both the above situations the following things are required to be checked and replaced where required:

1. Continuity of the User Interface harness.
2. Wire harness connections to the User Interface and the Central Control Unit.
3. Replace User Interface if drum is rotating.
4. Replace Central Control Unit if drum is not moving.
1/25/2022 7:57:07 PM • Whirlpool Duet... • Answered on Jan 25, 2022
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2answers

Whirpool Duet - Soap not getting into wash cycle

O.K. Is the water draining out properly? If the filter is blocked then your washing will be churning in dirty water as the machine will drain for a maximum time then rinse etc. in the used water.
10/12/2021 1:10:54 PM • Whirlpool Duet... • Answered on Oct 12, 2021
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2answers

How do I get my duet to drain and spin only. I do

I have a Whirlpool Duet, though possibly a different model. I had the same question. I finally figured it out. On p. 14 of the manual, there is a section "To drain the washer manually". This says to select the RINSE/DRAIN & SPIN cycle and deselect the EXTRA RINSE option. In this case it cancels ALL rinsing for the cycle. This is how you get a spin-only cycle! Talk about idiotic, obscure user-interface design and bad manual writing!!! Didn't they think people would want clear instructions how to get a spin-only cycle? If you have trouble with things being too wet after washing & needing an extra spin, you should try lowering the spin speed when you wash. This is what the BULKY setting does. If you have an unbalanced load, the washer cannot get up to the high spin speed the normal cycle calls for, and it is so dumb that it gives up and gives you a soaking wet load at the end instead.
8/8/2021 4:08:59 PM • Whirlpool Duet... • Answered on Aug 08, 2021
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1answer

Where is the Filter on Whirlpool Duet Front Load ?

Moved to Whirlpool Washing Machines Category. I see you met our Computer Guru Larry :>D He hates his when his department gets cluttered with non-computer posts. Details on cleaning the filter in the link. https://www.google.com/search?q=wfw9550wl00+clean+filter ..
7/29/2021 4:50:23 PM • Whirlpool duet... • Answered on Jul 29, 2021
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2answers

MAKES A LOUD BANGING NOISE

Hi,
When my washer did that, I found that the shocks that hold the tub were bad...

Check out this tip I wrote about the noise and vibration that front loadwashers can make..

Washer Problems Washer noise when spinning
heatman101
7/13/2021 12:53:45 AM • Whirlpool Duet... • Answered on Jul 13, 2021
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2answers

Laundry room smells like rotten eggs

Does the sewer drain line have a trap at the bottom that prevents sewer gas from entering the room? If the smell seems to be coming from the washer itself, run a wash cycle empty with a cup of baking soda, detergent and hot water to clean the interior.
7/9/2021 11:09:19 PM • Whirlpool Duet... • Answered on Jul 09, 2021
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2answers

Whirlpool Duet washer leaking during clean washer cycle

the highest water fill cycle for your waher is the clean cycle.it will fill up with 2x the normal amount of water in this cycle than any other.look for a cut or wrinkle in your door boot(grey rubber outer ring that seals between door and boot)if you find one,only fix would be to replace door boot.also clean inner door glass that comes in contact with door boot ring,any hard water build up or sediment(dog,cat or human hair)will break the seal and allow it to leak.good luck
6/17/2021 3:25:44 PM • Whirlpool Duet... • Answered on Jun 17, 2021
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How can I access the drain pump on a whirlpool WFW94HEXW washer when there is no lower kick plate? Does the whole front panel have to be removed including the door?

I just took apart my WFW94HEXW2 to clean the pump filter. Here's how: Take off the top panel by first removing the three screws attaching it to the back of the washer. Remove the detergent dispenser by pulling it out while pressing on the indicated tab. Take off the control panel by removing the four screws holding it. Two screws are Torx-20 where the detergent dispenser was. The other two are at the top of each corner and are 1/4 inch hex-head, as are all the others in this procedure. If you're careful you need not detach the wires from the control panel. Just take the wires our of the first two clips so you have enough slack to rest the control panel on top of the washer. Pop out the spring-loaded retaining wire that's holding the door bellows to the front panel. Remove all seven screws from the front panel, three at the top and four at the bottom. Again if you are careful you need not detach the wires to the front panel. Simply lift the panel off the retaining tabs and swing it out like a door with hinges on the right. Keep slack in the wires and securely prop up the front panel. You now have access to the water pump and filter. The filter unscrews so you can clean it and its holder. Reassembly is a matter of reversing the above steps.
10/21/2020 8:33:46 AM • Whirlpool Duet:... • Answered on Oct 21, 2020
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Older whirlpool duet washer has error F11

F11 is a serial communication error between the central control unit and the motor control unit.
Unplug the machine and open the panels.
Unplug and re-plug all wire connectors from the ccu to the mcu.
Inspect all wires and harnesses for a bad wire.
Could be bad components; ccu or mcu or motor
10/20/2020 7:49:15 AM • Whirlpool Duet... • Answered on Oct 20, 2020
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ERROR F11 (Whirlpool Duet GHW9300)

Hi there this is as it reads for your fault code F11


Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness
10/20/2020 7:48:17 AM • Whirlpool... • Answered on Oct 20, 2020
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29answers

F 11 error code on Whirlpool Duet - Serial Communication Error ?

I believe EVERY machine will have this F11 error eventually. Here is what fixed mine. Remove the top cover by removing the three 7mm screws on the back of the machine at the top. Slide the cover to the rear and lift off. The CCU board has 2 relays on it. They have white plastic covers. One is labeled K4 and I believe the other is K2. There are five legs on each relay soldering them to the circuit board. Remove the circuit board from the machine. It is the one you can see with the top off in the back of the machine. Unplug all the connectors. Unsolder the 2 relays...brand name Omron. With a jewelers screwdriver carefully remove the plastic cover on the K4 relay. Examine the contact points on the normally open contacts and I will guarantee they will look dull and burnt. They should be bright and shiny. You can burnish the contact points lightly and clean them with electrical contact cleaner. If you take off the cover of the 2nd relay you will see the contact points are nice and bright and shiny. Swap the 2 relays and resolder them on the circuit board. While you have the board out, take a pencil eraser and rub it on the contact points where all the connectors slide onto the board. Spray the electrical contact cleaner to wash any residue away. Carefully reinstall the circuit board and replace the top cover. Our machine has done dozens of loads since I did this with no more problems. I expect another failure at some point when the points deteriorate on the swapped relay. At that point I will try and find replacements for both relays. The K2 relay apparently has less voltage going thru the contacts and does not fail. If you feel real comfortable, you can check the "wiping" action of the points by manually operating the relay when you have it out. I adjusted mine to give a bit more wipe on both relays. I hope this helps...it worked for me!!
10/20/2020 7:46:53 AM • Whirlpool Duet... • Answered on Oct 20, 2020
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8answers

Whirlpool Duet Washer-error code "sud"

Just take off the bottom kickplate (3 screws on the bottom). You'll see the pump front and center. Twist the front face of the pum slowly to the left. All the trapped water will flow right out towards you. There could be a sock or some other debris there. Unclog, screw that faceplate back in and start it up.
10/20/2020 6:49:41 AM • Whirlpool Duet... • Answered on Oct 20, 2020
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30answers

Whirlpool Duet Sport Washer will not drain - F-21 error

Perfect! Yes, they aer 1/4" 6pt screws. I didn't have to lift my washer, but the previous tech had put in 1 screw crooked, so that was FUN! I had cut out an opening on an old cracked tote and was able to hold all the water as long as I transferred some to a bunch of tupperware. Make sure you line up the upper mark on the white drain plug before putting back in. The tote was getting overloaded and I didn't notice the alignment marks until after having some water overflow. Just a heads-up if anyone has an emergency and HAS to get the plug back in in a hurry.

I found:
Wife's Victoria's Secret panties
2 dimes
4 pennies
some legos
a metal nut
pencil eraser
wall anchor
some legos
10/20/2020 6:47:32 AM • Whirlpool Duet... • Answered on Oct 20, 2020
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F20 machine won't stop

Whirlpool error code F20 appears when no water is detected entering the machine or if the pressure switch trip is not detected. The pressure switch is the part of the machine that monitors high water pressure. The washing machine automatically cancels the wash cycle during an F20 error. Wonder if it has additional issue since it won’t stop quality Appliance repair Stuart Internet answer.
10/20/2020 6:39:19 AM • Whirlpool Duet... • Answered on Oct 20, 2020
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2answers

No power to Whirlpool duet front loading washer

sorry no reset on that model but check the outlet
10/20/2020 6:28:28 AM • Whirlpool Duet... • Answered on Oct 20, 2020
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1answer

Where is the control console unit reset lever

There is no reset for the console. What is the problem your having with the machine?


Regards, Richard
9/2/2020 2:42:28 AM • Whirlpool Duet... • Answered on Sep 02, 2020
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