Western Digital Computers & Internet - Recent Questions, Troubleshooting & Support

May need to wipe with dban found here.

Western Digital... • Answered on Apr 04, 2021

Use this data recovery program: http://www.asoftech.com/adr/You can find it in magazines or on a internet...It is a simple, fast program which thorough scan the computer, which allows you to recover lost filesDo not use the machines to take more photos before you have recovered or is likely to override the old and losing it all ....The program can also use it to retrieve other types of files such as music and video.

Western Digital... • Answered on Feb 02, 2021

It seems that your WD hard drive is corrupted soyou are unable to access the stored files. But there is no need to worry sinceit is very easy to recover data from corrupted WD partition by using Western digital partition recoverysoftware. Couple of days ago, even I was stuck under similar problem I triedthis software which really helped me to retrieve all my lost data.
All the best,Linda William

Western Digital... • Answered on Jan 08, 2021

you will need to let the computer that the musice has been copyed to get online and update the media player this will bring up all the song/album isuess hope this helps

Western Digital... • Answered on Apr 24, 2020

I'd recommend that you try hard drive data recovery program like asoftech data recoveryhttp://www.asoftech.com/adr/

Western Digital... • Answered on Mar 04, 2020

Try reformating the drive with FAT32 file system (this is the default facotry mode).

Siva Kaza

Western Digital... • Answered on Nov 30, 2019

avi is a container format, u can try some other codec

Western Digital... • Answered on Nov 12, 2019

I HAVE SOLVED THE PROBLEM! or at least this works for my my book 1tb external hard drive. when i initially connect it i get the 'new device detected' pop up thing, but then it doesn't show on my computer. However, I have found that keeping the device pllugged into the computer but removing then replacing the power source from the device causes it to show up. That's all I did, unplug the power cord on the back and replace it. The computer says 'new hardware detected' and 'found my book mass storage device,' then it appears on my my computer tab. Hope this works with you as well!

Western Digital... • Answered on Jun 01, 2019


At the link below you will be directed to a tip i wrote on this exact issue. Click on the link below to navigate to page.

Click HERE.

Please feel free to let me know if you need any further assistance.
Thank you for using Fixya!!

Kind regards

Western Digital... • Answered on May 29, 2019

https://www.easeus.com has recovery programs. First off, I assume that you have a USB Hard drive that use between computers. One big mistake people make when moving a USB device from the computer is they fail to use the EJECT method. For example, when you go to File Explorer and select a drive from the "This PC" whereby all attached devices are listed and you are able to make a section from the icons showing on the screen. Assume you bring up a USB Drive, use the drive for some reason, and then when finished, you simply PULL the USB drive out by hand. NO! Use the eject format to disconnect the USB drive so you do not create STATIC Charge. Down at the lower right side of the computer screen is a ^. Hit that and Icons come up. An Icon that looks like a USB device (may be upper left) is the safety removal tool. The hard disc you have may have been statically charged and thus the FORMAT may have been damaged. Without a format, the drive is not capable of being read. Repair programs have the ability to read sectors and lift data that was lost to a Format problem.

Western Digital... • Answered on May 29, 2019

A common issue...I'm sure your hard drive is working fine, Windows is just not giving it an unused drive letter.

1. Insert the device (camera or usb drive)
2. Right-click "My Computer" and select "Manage".
3. Click on "Disk Management"
4. Right-click the item in the list that looks like your camera or usb drive, and then click "Change Drive Letter and Paths."
5. Click "Change".
6. Give it a drive letter that is not being used.
7. Click OK.

The device should work instantly after that.

Western Digital... • Answered on May 28, 2019

Hello jazzmania67
The best solution in this case is to use a recovery tool to recover and store your data on another drive
Free Recuva works fine : http://download.cnet.com/Recuva/3000-2242_4-10753287.html
Do not try to recover all at once but each category at a time , documents , pictures , music ...etc...
If it fails , try this one . It's not free but very efficient : Tenorshare Data Recovery. It can recover data after deeply scanning your hard drive to look for lost data due to unwanted erasing , system sabotage, virus corrupted partitions,drives crash, physical damage,ect.. http://www.any-data-recovery.com/product/index.htm
If you still don't have success , you will have to go to a recovery office but let's hope not because it will cost you a lot of money .
Regards ,
fanaudi .

Western Digital... • Answered on May 23, 2019

For me, the problem has now been resolved. What I was really worried about was the 18 Gb of data that I thought I had lost. I was however able to find the containing folder by going into the "Tools" menu in the Explorer window. After selecting "Folder Options" I chose the "View" tab and marked "Show hidden files and folders" and unmarked "Hide protected operating system files (recommended)". Nothing happened at first but when I came back to my drive later I found a hidden folder with all the data I lost that had some funny extension to it. Can't remember what it was but someone I spoke to thought it could be the result of an incomplete file transfer being interrupted. So it seems my problem wasn't more severe than this. However, everytime I try to use Safely Remove Hardware to disconnect my WD 500Gb it says I can't and that I should try later. So there's my new problem: how to disconnect the drive without interrupting a (non-visible) data transfer...

Western Digital... • Answered on Feb 18, 2019

Problem: WD Elements drive inaccessible when plugged into USB 3.0 Port on Windows 10 computer Symptoms: Drive appears and vanished repeatedly, blinking Drive light, error message of "invalid directory", files inaccessible Solution: Go to Control Panel. Click Change Power Plans. Go to USB settings. Click the plus sign. Beside USB selective suspend setting, click the plus sign. Change the "on battery: and the "plugged in" to disabled. Click apply. Click OK. The drive should appear as per normal and files be accessible. Note: The WD Elements drive WAS already accessible to a Toshiba laptop running Windows 7. It failed to be recognized by Windows 10. This solution has been tested upon an Aesus and an HP under Windows 10 Home and Pro.

on Jan 05, 2019 • Western Digital Elements Computers...


not able to use disc that came with hard drive computer shows it's there but doesn't regester using as a second drive

Western Digital... • Answered on Nov 10, 2018

THIS WORKS....Here try this...unplug everything including the power cable...press and hold the button on the unit for 10 seconds. after that hook the unit back in the power cord first..and it should work...files and everythin are there...I got this from tech support and it worked for me

Western Digital... • Answered on Oct 02, 2018

Try the drive on a windows machine and a Linux machine. It depends on the drive has been formatted. If ex fat or fat then it should be read on a mac ok. If NTFS or Fat 32 then a windows machine should see it.

Western Digital... • Answered on Sep 09, 2018

It sounds as if the files system has become corrupt after the break in connection. You can only now connect the drive to a system running Linux or use a bootable Linux disk in your pc and see if it can recognise your 5000bev. If you can see your data the copy it to another good drive. You should now be able to use it.

Western Digital... • Answered on Sep 09, 2018

The "my computer" icon has nothing to do with the WDD hard drive. You do not say what the "other detail" is. Google on how to perform a System File Check and run that . If it repairs the system files then good, if not then run a chkdsk /R". That should resolve all issues. If you have further problems then tell us what operating system you are using and try and be more specific in what the problem/s are.

Western Digital... • Answered on Sep 09, 2018

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