Ultimate Ears Recent Questions, Troubleshooting Help & Support

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Take it back to Best Buy for repair or exchange. You can't do it via FIXYA dot com!

Ultimate Ears... | Answered on Aug 20, 2019

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Ultimate Ears... | Answered on Jul 17, 2014

It is for sure that the wires have come out of the jack connection. This normally happens as the wires are always moved around as your plug and change.
The easy way out for you is to approach any electronics service center who can easily splice off the wires and put in a NEW jack which must be soldered.
This job can be done if you are able to handle a soldering iron and get to solder the jack with the connection on either terminals- just any tech will guide you to do this very easily.

Ultimate Ears... | Answered on Mar 08, 2011

I had the same problem and tried a repair by disassembling the headphone. However the housing is glued together and I had to cut the earphone apart to get inside, and it does not look like it will be easy to glue it back together. Great headphones, I love them but I will not get another pair with this cable design as it looks like this is a design flaw that will occur with all UE headphones that have this configuration. Does anyone own the new 700's? Wondering if these might be more durable.

Ultimate Ears... | Answered on Dec 16, 2010

Contact Ultimate Ears. They can help you troubleshoot. You might need to send it to them for repairs.

Ultimate Ears... | Answered on Nov 18, 2010

You can try to re-solder it but make sure you use a heat-sink and flux. The problem with small earphones is that it's a wire within a wire - for visual purposes picture it like the coax cable that goes in the back of your TV. If the inner wire is missing you can't just strip the wire to get it out because you need to keep the two from touching. If you don't mind spending a small amount of money take it to your local electronics repair store and they'll reconnect it for a small fee.

Happy Holidays and good luck!

Ultimate Ears... | Answered on Dec 18, 2009

It is a very fiddly job and would need some very fine soldering even if you could open it without damage as it is very likely sealed !

Best option is to bite the bullet and get a new pair..

Preferably a different make !

Ultimate Ears... | Answered on Sep 28, 2009

yes, its not hard to solder, you can pick up solder gun kit at radio shack. its lot quicker to fix than sending it off to have it repair. practice on the side by melting the wire with a gun so that way you get the feel how long it take for the solder to melts and harden. Always use a rosin-core solder (this has a rosin flux in the center) for soldering electrical wiring and metals like tin and copper. hope that help some

Ultimate Ears... | Answered on Jul 19, 2009

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