Tomtom XL - Recent Questions, Troubleshooting & Support


Have you checked the tomtom website ? to download a user manual for your (model of the) TomTom GPS device ... e.g.

https://us.support.tomtom.com/app/manual/locale/en_US

Tomtom XL GPS | Answered on May 02, 2016


have you paid for update and you are to enter code for updates

Tomtom XL GPS | Answered on Apr 19, 2016


I had 1 done the same I had to reset tom tom this was an early edition were u can reset it with a pin

Tomtom XL IQ... | Answered on Apr 19, 2016


pos ur computer is not recognising the usb connection.have u tried all ports....

Tomtom XL IQ... | Answered on Apr 19, 2016


If there's data (items) on your TomTom that you can remove/delete, like music, photo's, images, (useless/not needed) maps, favorites, etc. it will give you more "disk" space to work with.

You can back up the data (using the TomTom HOME application) before you remove the items from your device.

Tomtom XL 330... | Answered on Apr 12, 2016


It appears the (TomTom navigation) software may have been corrupted. Try to restore your backup files on to your TomTom device, and see if it will work better.

Tomtom XL 350... | Answered on Apr 12, 2016


You've probably backed up the contents of your TomTom disk (when it was connected to your computer) to your computer before you reformatted the TomTom Disk. Or you used the TomTom Home to back up the contents of your TomTom.
Try to copy the back-up files back on to your TomTom device disk and see if it works.

Just curious ... why did you reformat your TomTom disk ? which will erase all the files on the TomTom disk.

Tomtom XL GPS | Answered on Apr 12, 2016


Usually, the device will not switch on because the battery is low, or not charged. If this is the case, charge the battery (fully) first, then try it again.
If your battery is fully charged, and/or the device is still connected to a power source, and it still doesn't start up, try to do a hard "RESET" ... by inserting a pin (or a straightened out paper clip) into the reset hole at the bottom of the device, and pushing it in (gently). Then try to restart it again.
If that still won't start the device, either the software is "bad" or the hardware is "dead". You may wish to send it to TomTom for repair, or abandon it.

Tomtom XL IQ... | Answered on Apr 12, 2016


It usually plays that sound - the drums, when it (initially) boots / starts up (i.e. the device had previously been shut down - turned off or the battery is low enough to power it off). Otherwise, if the device is in "sleep" mode or "hibernate" mode ( I'm just using these terms only as analogy), it will not play the drum sound when it is "awaken".
If your situation is not explained by the above ...

If it does start up successfully, check & adjust the volume to make it louder.
If that doesn't do the trick, it may be (the worst case is) that the "drum sound" file is missing or corrupt, and hence it cannot be played.

Tomtom XL335 LE... | Answered on Apr 12, 2016


you will need the original os disc for the tomtom or maybe down load from the net
Format means to wipe clean and configer for new information
The word you were looking for was update

Tomtom XL GPS | Answered on Dec 23, 2015


download the drivers for it on your comp in order to use it on there,if still doesnt work,then someone erased all the info

Tomtom XL GPS | Answered on Jun 01, 2015


plug into computer

Tomtom XL IQ... | Answered on Feb 23, 2015


You can use TomTom HOME software to connect to the TomTom website, to get updates to your TomTom GPS. The TomTom website provides free updates for the current satellite positions, the MapShare revisions and the navigation software, if applicable.
A new release of the map has to be purchased on a one-time basis, or you can subscribe to new quarterly releases.

Tomtom XL GPS | Answered on Aug 16, 2014

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