Therapure Pool & Spa - Recent Questions, Troubleshooting & Support

read the manual but generally yes as if there is no flow then the heater element will over heat , boil and burn out

I don't know if you have found one but I have all the parts to mine. I have just run into it issue where the heating element I believe is not working.

These Toy style spas do not have individual replacement parts for their major components, available or easily attainable by the consumer! It appears that when they fail so early and prematurely, they want you to buy a new pump, or heater, or control center, etc. I would squeak and squeak to them until that squeak is oiled! Especially if fairly new. But I wouldn't hold my breath. Good luck. look here... http://www.intexcorp.com/support

the fastest way to deflate any inflated spa is 1st drain water away , then using a shop vac suck the air from the chambers , it takes but a few minutes to complete that way take that from guy that's allways in a hurry !!

the only type of lube to use on anything that might get wet is waterproof grease , this is most common found in plumbing isle at hardware isle as its used in faucets , use it sparingly as only enough to get into zipper , the best type of filters are the cleanable nylon type , these can be cleaned over 50 times with a mild detergent (hand soap) and why costing a bit more than disposable type , they end up saving money in the long run (including the cost of soap)

Seam leaks are most difficult to fix on amy inflatable product. However, if yo can find an AC man or an AC supply store that will sell to you they have a tape that is foil on one side and a thick gummy material on the other once in place it is impossible to remove. My brother called it "Hard Cast" but it is not, hard cast is a two part process that will not work for you. This tape has a paper that you must peal off before you apply it. Drain the tub, let it dry, no moisture or dirt or soap residue. Let all the air out of the tub. Then apply enough tape to cover the tare by 2" on all sides. Also trip the tape so that there are no sharp edges. This will not only feel more comfortable but make it harder to peal away. Make sure the tape goes on smoothly and with no wrinkles in the vinyl or the tape. You will only get one shot at this.

contact therapure , there contact info is in the manual 4 this make sure you have your date of purchase and your model and serial number ready b4 u call

1st ck to see that your inflation valves are staying closed , this is a safety feature , that prevents over inflation and over rowdy behavior while inside tub valves have a lock over cap that should be tightly closed If this is good , start at bottom and work your way all over skin of tub with a wet paper towel with a bit of soap on it , bubbles will appear at hole(s) yes there can be more than one common sites to really look at for holes are (entire bottom, top edge where one enters tub frequently, around hose fittings ) holes can be patched with std pool patches or use kit that came with tub

fastest way is use a wet/dry shop vac , just place the tip of hose over inflation valve and it will draw air from walls (fast!!) careful if using a home vac system , as some water might be inside walls and home vacs don't like that too much , wet/dry shop vacs are best 4 this

other than the heater having a fault inside of it (common problem) the only thing that a user can do is to make sure it was proper power connection (outlet is live) and make sure it has good flow thru the heater , as they do have a flow switch that prevents heater from coming on if water flow isn't enough(safety sensor)

try heating the spa with out the filter. if it heats and you've cleaned your filter, replace the filter. if it doesn't heat and you have good water flow you need to replace the heating element.http://www.dpbolvw.net/click-7782383-11139284-1413480001000

I don't think you can, not separately anyway? I think it comes as part of the complete Power Center? contact the support dept. http://www.intexcorp.com/support they don't want you to repair them, just replace the major component of their Toy Spas. Not parts repair friendly.

Check your filter and make sure it is clean. If it is not clean the water cannot flow through and the heater will not work.Best of luck!

This is such a common problem.... I see it so often, customers come into my store looking for replacement 'Parts' for components, where there are NONE. Mainly Pumps, but closely now followed by Heaters, since they started to mass produce spas out of China. Consumers purchase these Toy spas online, in big box stores like Target, or any of the "X-Mart" (you fill in the X) type of stores and hope they can enjoy, which they should and 'Do', but for only a short time in most cases! This is unfortunate! For everyone all around! Please, don't get me wrong - I am not trying to be facetious here... But in this case, especially with products like this... The old adage can not be more spot on, 'you get what you pay for'. So Sorry! What I have suggested to many people, some were successful at receiving satisfaction and others, sadly no. But I suggest - SQUEAK!!!! The squeaking Wheel, gets oiled? In most cases. http://www.intexcorp.com/support Maybe you get a replacement, and maybe get a discount on a replacement part, or maybe they say nothing? If I ever get my hands on one of these failed units, I would tear into it, and try to come up with a work around repair that would modify this unit to be repairable! Vs. customers only option with Intex, is to purchase a new Power Center. Such a sad state : ( and then I would share with others. Good Luck to you, I hope you are in Hot Water, soon .

Clean filter. check for obstructions at filter. enough water in spa? if all checks good, possible heater failure. http://www.intexcorp.com/support

Try Amazon... look here... Intex PureSpa Type S1 Replacement Filter Cartridges 6 Pack 29001E

It is more than likely your heating element. Not sure what style they use but if you send me a pic of your equipment, spa pack w/ the cover removed, I can walk you thru how to test it.If you have a good grasp of electricity, find the heating element and with the power off remove the leads. Try to plug it back in, reset the gfci, and give it a minute. If it doens't trip and everything runs fine replace the heating element. With most spa packs it is possible to replace only the element, some like watkins you have to replace the whole heater. If the spa still trips with the heater disconnected start unplugging your equipment starting with the ozone, then blower, then pumps, one at a time until your braker stays on.

Unfortunately, these Toy Spas do not give you the ability to make repairs to their components! For a failed heater, it appears that you have to replace the complete control center. Because parts are extremely to impossible, to obtain. Contact them, and do some squeaking, maybe they will oil that squeak? Look here... www.intexcorp.com/support http://www.intexcorp.com/support