Taylor Ice Cream Makers - Recent Questions, Troubleshooting & Support
How to unlock taylor c712 freezer lock
Under normal operating conditions, the C712 will enter freezer lock when the temperature of the barrels or hoppers have been above 41 degrees for too long. It requires you to do a cleaning cycle. You will have to empty the machine of product, rinse it out, remove the freezer door, and shut the machine off. once the machine is off you will see a 5 minute timer and 4 temperature readings. That timer wont start unless all 4 temperature reading are above 60 degrees F. once the timer reaches zero, the machine will unlock and your brush cycle timer will reset to 00. The brush cycle timer is underneath your main display. Your main display should now show "Power Switch Off--- Unit Cleaned" and you can now reassemble your machine and can use it.Some causes: Low product with a lid off. During a cleaning cycle, the barrels take longer to come up to temperature than the hoppers. Its entirely possible to thoroughly and properly clean the machine without satisfying the temperature requirements. The machine doesn't register the cleaning cycle and you reassemble the machine. The machine doesn't know you cleaned the machine so it was still keeping track of how long the temperatures were above 41 degrees and as soon you try to put it in auto or standby, it goes into a freezer locked condition.One of the probes may be failing. You can check this by going into "Current Conditions" in your managers menu. You'll see the 4 temperature readings and if one of them is a lot higher or lower than the actual temperature of the product that could be an indicator of a failing temperature probe.www.softserveparts.com
Question about standby mode on a taylor soft serve machine #8752
Standby Mode deactivates the beater and keep the ice cream cold. When you come off Standby, the ice cream warms a little and the beater starts. You can be in standby Mode as long as you like, It keep the ice cream mix in peak condition. There will be a short delay in serving the next customer.
Standby (US and Canada Only) During long no-sale periods it becomes necessary to warm product in the freezing cylinder to approximately 35°F to 40°F (1.7°C to 4.4°C) to prevent overbeating and product breakdown. When the STANDBY button is pressed, the light comes on, indicating the cylinder temperature retention system (CTR) has been activated. In the Standby mode, the Wash, Pump, and Auto functions are automatically canceled. The Mix Ref function is automatically locked in to maintain the mix in the cabinet. To resume normal operation, press the AUTO button. When the machine cycles off, product in the freezing cylinder will be at serving viscosity.
Barrel therm bad
Pretty much what it sounds like, the thermometer in the freezing chamber (barrel) died, and you can't operate until it is replaced. Drain all yogurt and clean and unplug. You need to call a technician out; call 800.255.0626 to find out your local service center.
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