Sumvision Audio Players & Recorders - Recent Questions, Troubleshooting & Support


The player does not support .MKV files if you update the player it will still not play .MKV files the update is just to fix problems with the player.

Sumvision Sempra... • Answered on Oct 31, 2019


Upside down? Which media player do you have?

Sumvision... • Answered on Feb 15, 2018


Some video formats may be incompatible with the player. Your laptop probably has more codecs, so more compatibility. Try a program like Video Inspector to see formats of different files.

Sumvision... • Answered on Nov 20, 2017


245s rar is the link for the manual. You will need a .rar file decompression program such as WinZip to open it.

Sumvision Audio... • Answered on Aug 06, 2017


From this and several other posts you made on this device (I assume you are the same Anonymous poster), it appears you do not have a formatted hard drive installed in the unit, or you didn't know the computer is treating it as an external drive (even if it calls it an "unknown" USB device. Your computer is looking for the file system in the enclosure. The directions for finding the unit from a Windows computer (written for the mkv, not the mkv 2, but they would probably work the same) are given in the review article linked below. Note: if you don't find any "Unallocated" disk, look in "My Computer" for a drive that isn't your internal hard drive or other usual device. Probably all you have to do is save your media files to this drive and they will be available to play on your A/V system. Sumvision Cyclone MKV Primus 1080HD media player

Sumvision Audio... • Answered on Aug 06, 2017


With the player connected and turned on, open the file explorer window (sometimes named "My Computer" or simply "Files"), or look at your desktop for an icon for the player. Given that no mention is made of automatically opening a program for the player, it most likely looks to the computer like just another flash memory stick or disk drive.

Sumvision... • Answered on Aug 05, 2017


DO YOU KOW AT LEAST ON WHAT LANGUAGE IS SET? A friend resetted his iPOD to Chinese and he solved issue by asking the manager of his favorite Chinese Restaurant to reset it to English.

Sumvision... • Answered on Jun 09, 2015

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