Sony HDR - Recent Questions, Troubleshooting & Support


camcorder when turned on flashes in red DEW and closes it self down. i have taken all the batteries out and replaced sometimes after a few days the camcorder will work then DEW will rea ppear and shut itself down

Sony HDR-HC1... | Answered on Feb 17, 2021


MTS and M2TS format is a Sony hd camcorders and Panasonic camcorders format.if you want to edit your video clips by imovie than you have to convert it to imovie suitable format.you can convert it mov format bfor edit.mov format is commonly use and most preferred for imovie.just download a good converter. http://www.aimersoft.com/convert-mts/convert-mts-m2ts-to-mov-mac.html

Sony HDR Video... | Answered on Apr 22, 2020


you trough the camera

Sony HDR-SR10E... | Answered on Jun 06, 2019


Recently, I faced the same problem with a Sony XR-155 camcorder while being on vacation. Fortunately, I managed to recover my videos. First, make sure that you as little as possible to the hard drive in the camera menu, so I would not recommend to rebuild the image database or to reformat the drive.


Connect the camera to your PC in the same way that you would usually do. When I tried to access the drive in Windows Explorer, I got a message that the drive was not readable and needs formatting. You do NOT want to do that. I decided to make a full backup of the drive first, so that I could safely fiddle around later on.


The program that I used is Paragon Drive Backup. It gave me a few error messages during the back-up, which I all ignored, and after about 1.5 hours the copy was ready. The next step was to mount the image as to a free drive letter. I figured that I would need some kind of data recovery tool to extract the data, but to my surprise, the mounted disk image was readable in Windows Explorer as if no problem had ever occurred. Luckily, I was able to extract all of my videos from the camera in this way.


Of course I do not know for certain whether this technique also works in your case. For instance, it could be the case that the code E:31:00 is a generic HDD error message and therefore, it might be the case that your camera has a different problem than mine had. However, I think it is worth the shot to try to recover your data in this way (I assume Backup & Recovery 10 Suite does the same trick, a demo version is available on http://www.paragon-software.com/downloads/home/).


This procedure of course does not fix your camera (what I understand from various massages across the internet is that you should send it to Sony to get it repaired), but at least you might be able restore your data. I hope that you will be successful, good luck!

Sony HDR-XR100... | Answered on May 07, 2019


Hi, This is a very well known problem that happens a lot and still today with Sony camera's and camcorders. Error messages can be found at https://www.sony.com.au/electronics/support/articles/00008857. E:62:10 is a generic error of the stabilizer. Thousands of users on the Internet have the same problem, read the website http://sony-e-62-10.atspace.cc/ or search E:62:10 on the Internet or on YouTube.

Sony HDR-XR500V... | Answered on Feb 17, 2019


I had the same problem and found numerous solutions on the internet. The most common and apparently most successful was to remove the battery and give the camera a sharp whack. Didn't work for me. I tried to find a seperate CMOS battery to remove that but couldn't but your model may have one - try that. Then I found a thread at http://www.dvinfo.net/forum/sony-hvr-a1-hdr-hc-series/88013-moisture-condensation-2.html which suggested cleaning the moisture sensor on the left hand side at the very back of the tape transport mechanism. It is oblong shaped, has two solder points at its top and (in my case) a black square that should actually be a black circuit like pattern. Scroll through the aforementioned thread and you'll find photos to help you locate it. Using a cotton wool bud soaked in CD lens cleaning alcohol (you'll need a long one or small fingers :-) a couple of wipes was all that was needed to reveal the pattern. I re-inserted the cassete but still the same problem. With the camera turned on I then used a paper clip to depress the reset button (Flap open the LCD screen and you'll find it under the auto lock slider switch). The camera "re-booted" and everything worked fine! I had to reset the date and time and all my settings preferences but no big drama. Hope that helps.

Sony HDR-HC1... | Answered on Sep 12, 2018

Not finding what you are looking for?

382 questions posted

Ask a Question

Usually answered in minutes!

Top Sony Video Cameras Experts

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers

Richard C Cohen
Richard C Cohen

Level 2 Expert

171 Answers

Lee Hodgson
Lee Hodgson

Level 3 Expert

4810 Answers

Are you a Sony Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Sony Video Cameras

  • Forum

View Most Popular

  • Sony Video Cameras
Loading...