Sharp Wizard - Recent Questions, Troubleshooting & Support - Page 7

Initially, you might think that the problem is the USB cable. Before you buy a new USB cable, try to isolate the problem first.

Connect the device and the USB cable into different USB port of the computer.

Or might as well, connect it into different computer. If same problem occur, go to the Device Manager of your computer (while the device is connected), and locate the Universal Bus Controllers.

Click the plus (+) sign beside the Universal Bus Controllers, and check if one of the USB devices has a question (?) or exclamation (!) mark. If you find it, right-click on it and go to Properties.

You will see the error message on the status, go to 'Driver's' tab, and click on install driver button.

If same problem occur, try different USB cable.

Good luck!

Sharp Wizard... | Answered on Mar 28, 2010

MS Outlook is part of the MS Office Suite and is not Outlook Express. Your device may not be disigned to Sync with Outlook Express as the program not have a Calendar function.

You can download a Trial of Outlook from Microsoft at

Your device can store the Addresses to the memory of the device itself. See manual here:

Sharp Wizard... | Answered on Jan 14, 2010


Without the password, you cannot break through the phone. You need to unlock the phone password first, before you can retrieve or access your info.

Visit or to help unlock the password. Follow the instructions step by step and I believe the password issue problem will be resolved.

I wish you the best of luck.

Sharp Wizard... | Answered on Dec 30, 2009

get a new one or track it down if chipped

Sharp Wizard... | Answered on Dec 19, 2009

you can try by getting a new sim card or just press reset button

Sharp Wizard... | Answered on Dec 19, 2009

Do an ALL RESET. The only way i know of to do it is to hold the ON and Reset at the same time. Then select yes at the promt. Then wait 2 mins and take out batteries. Reinsert and turn on. it will re-format. This is the only way i know of how to ressurect it, but it deletes ALL you data.

Sharp Wizard... | Answered on Dec 04, 2009

Hello, Sally. There is a way to reset, but this procedure will wipe out all your data: 1. Press and hold the Start key.2. While holding down the Start key, push the RESET buttonon the bottom of the Organizer using a pen or some otherpointed object. The following message will appear."Do you really want to initialize the organizer's memory (this will delete all data)? Yes:[ENTER] /No:[ESC]3. Press to initialize the Organizer.The message .Working... Please wait.. appears while theOrganizer proceeds with the initialization procedure.The Welcome message then appears. Hope this helps.

Sharp Wizard... | Answered on Oct 30, 2009

Here is the manual for this organizer :

Pages 20-22 may help you. I think once an entry is deleted and confirmed it is gone for good.

Sharp Wizard... | Answered on Oct 29, 2009

Be sure the batteries are in correctly and are good, be sure the battery switch is back to the "normal position" - also it may have to be reset to work again - here is the instruction manual for doing that , page 7 chapter 1:

Sharp Wizard... | Answered on Oct 29, 2009

Basically you have to reset the password - there should be a reset button that you can press with a pen tip while turning it on and it will ask you to reset - but this will wipe out any items marked private.
Here is the user manual for it with instructions :

Sharp Wizard... | Answered on Oct 29, 2009

Your LCD screen is bad. This appears to be a common problem. Here is a thread that describes a place where they fix this problem:

Sharp Wizard... | Answered on Oct 12, 2009

Either the screen is damaged or it has failed or the unit itself is broken.

Open up the Sharpwizard page as linked above.
Is that your problem?

Sharp Wizard... | Answered on Oct 09, 2009

If you look up mark-space software they have a sync program that should help.

Sharp Wizard... | Answered on Oct 03, 2009

According to the YO-370 Operation Manual:

What To Do If You Forgot The Password -
When you have forgotten the passord for the SECRET function, you have to delete the password along with all secret data by selecting "DATA DELETION" from the Function menu. Once the password is deleted, a new password can be entered. Follow the procedure below to delete the password (and the secret data along with it).

1. Recall the Function menu (2nd, FUNCTION)
2. Select "3 DATA DELETION", and press v (3, v)
3. Select "3 SECRET DATA". (3)
The delete prompt "DELETE ? Y/N" appears
4. Press Y (To retain the data, press N)
When Y is pressed, both the password and the secret data are deleted, and the initial display for the previous mode in use will reappear on the display.

Sharp Wizard... | Answered on Sep 23, 2009

I had an identical. screen is coming unglued. Con't bother, time to move on. Get a Siemens SX66 and you'll never look back.

Sharp Wizard... | Answered on Aug 23, 2009

installation program error, remove and reinstall the game, maybe you will have to contact your phones vendor worst case- good luck!

Sharp Wizard... | Answered on Aug 18, 2009

If the pda was made in 2005, it's likely that there is a small watch battery somewhere which saves your settings, date, time, etc.
If this "CMOS battery" needs to be replaced, you're probably losing all of those basic settings whenever you let the main battery lose too much of a charge.
Hopefully, it's easy to access.

Sharp Wizard... | Answered on Jul 26, 2009

unscrew 3 little screws at the bottom cover using jewelry phillip driver-remove the cover- you will see further instructions inside the cover. This model requires 5 batteries CR2032 (4 for main memory-1 for backup memory)-Hope it helps.

Sharp Wizard... | Answered on Jul 18, 2009

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