Sentry Home Security - Recent Questions, Troubleshooting & Support

That is a puzzle. If the handle won't turn, it means it is locked, but you say it is open. Are the locking bolts on the side of the door in or out? But if it is locked (bolts out), the dial should turn both ways. You don't by any change have a key inserted into the back of the door? There is normally a key inside that allows you to change the combination numbers. You don't see many with dials these days. Remove the inside door cover and see if you can see something amiss.

Sentry Home... • Answered on Apr 10, 2021

Clean all the contacts and check for dry joints on the board. I am sure you can get boards from the company. Or you can just open the safe using a big magnet ..

Sentry Home... • Answered on Mar 24, 2021

There is a lock and there is a latch.
You can latch the safe without locking it and unlocking it does not unlatch it.

After you unlock it, then you must press up on the spring loaded latch while (this important) pressing down on the cover to releast the pressure on the latch hook, allowing it to move out of the way. After the latching hook is out of the way, you can release the pressure on the lid and it will open. You can't see the latch hook as it drops down from the lid, into the front wall of the safe where it engages a post, but perhaps you can imagine what it looks like.

Mine will not unlatch, even though it is unlocked, unless I press down on the lid to give it clearance first. There is quite a bit of spring in the plastic that this safe is constructed out of. It works against you when you try to open it and close it.

I can take digital photos of the mechanism if this description does not help.

Another Gary

Sentry Fireproof... • Answered on Feb 06, 2021

Card or code access on this model. Contact Sentry direct > Products
The SentrySafe Card Swipe Business Safe HL100ES is built with solid steel, a pry-resistant door, and two live-locking bolts to provide added security for your valuables. The HL100ES also offers protection from unwanted access with a digital lock system that can be accessed through a keypad or card.

Sentry Home... • Answered on Jan 27, 2021

This link might help: can also call locksmith.

Sentry Home... • Answered on Jan 23, 2021

Try the factory code shown at the front of your manual. You can find the a user manual on the Sentry website.

Sentry Fireproof... • Answered on Jan 07, 2021

Seek the help of a locksmith.

Sentry Home... • Answered on Nov 20, 2020

Take the bill of sale(rereipt)
Go to a notary public and get a statement of ownership notarized.
Send this to the manufacturer of the safe with the key number and their service fee. They will send you a replacement key. If it doesn't take a key then you will have to break it open.

Sentry Home... • Answered on Nov 20, 2020


I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

Sentry Fireproof... • Answered on Nov 19, 2020

You need to remove that inner cover to the door. One of the connecting pins has dropped out.

Sentry Home... • Answered on Nov 18, 2020

Try new batterys ,also sometimes if too full ,you will have to hit it hard to get the stuff off the lock bars that keep them from moving .

Sentry Fireproof... • Answered on Nov 11, 2020

Here is the solution of your problem related to your Sentry Safe. I am sharing you User manual of GM1459E Link: Please Like,Share and Subscribe My YouTube Channel: CCTV Networking Technical Support Also Visit My Website:

Sentry Home... • Answered on Nov 07, 2020

I have cracked many codes by just feel and using the lever to feel the drop! The first right turn after three complete revolutions of the dial has one long pause and the rest short! After the long pause is the first in the combination, the left one same thing after one complete revolution, then right again pulling the lever down every drop meticulously. DONE!

Sentry Fireproof... • Answered on Oct 20, 2020

I can’t open my h060 sentry safe the joy is inside and can’t remember combination

Sentry Fireproof... • Answered on Sep 13, 2020

What type / design / shape is the override key ? If its round / tubular you can buy a very easy to use set of tools like these:- Best of luck, let me know how you get on :-) [email protected]

Sentry Home... • Answered on Aug 22, 2020

Hi I have a Sure Safe electronic key pad safe, i have owned for about 5 years we have moved house and it was placed in storage.
For the life of me i can not remember the code i have tried endless times !! is there a way to get in or do i take it to a professional.

Sentry Fireproof... • Answered on Jul 02, 2020

Internet archive appears to have the manual saved for free. Please check and let us know if this it or not.

Sentry Home... • Answered on Jun 13, 2020

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