Sears Building Materials - Page 9 - Recent Questions, Troubleshooting & Support

1.Check to see if the door is running correctly. 
  A. Run the door down and pull the emergency release. See if the door will run easily by itself.
    1. If it runs hard by hand try lubricating the rollers and hinges with silicone spray or some form of               lubricant (not WD 40)
    2. If the door is heavy and falls back to the ground, you probably have a spring issue (either broken           or needs more tension) in this case call a professional door repair company in your area.
  B. If the door runs fine then check the up force on your operator (the box that hangs from the ceiling          and reads Craftsman). If the light(s) on your operator go from front and/or back, the force                      adjustment screw is on the back of the operator. If the lights are on the sides of the operator then          the force adjustment screw is on the right side (looking from the back of the operator and facing            the garage door). Turn the light blue adjustment screw with the up arrow to a higher number.

Sears Craftsman... | Answered on Mar 26, 2015

Check out this site.

Sears Craftsman... | Answered on Mar 26, 2015

Press the learn button on the garage door opener once then press and release the garage door opener remote button.

Sears Craftsman... | Answered on Mar 20, 2015

I think your neighbor has a problem. Not you.

Sears Craftsman... | Answered on Mar 18, 2015

Sounds like a problem with the safety photocells, to confirm locate the where the safety input is on the opener and bridge out the terminals ( not the supply voltage terminals) if the door then closes the photocells are the problem.

Sears Genie... | Answered on Mar 18, 2015

I am not sure what you are talking about. Do you mean the intruder alert? Intruder alert: The light bulb on the garage door opener motor comes on when the inferred safety beam in broken for a specified amount of time.

Sears Craftsman... | Answered on Mar 10, 2015

Caution: do not use LED bulbs with garage door openers. They are a possible source of signal interference between the transmitter and receiver on the opener.

Sears Craftsman... | Answered on Mar 10, 2015

Hi All,

I had the same issue recently and here's what I found out (through a LOT of research) and the solution (yes, there is one!):

As described by many, when you can't get both the remote and the wireless pad to work together it means your garage door opener can accept both rolling code and billing code technology, BUT not at the same time. When you reset all codes (normally by pressing a button on the opener for a period of time e.g. 6 seconds or more), you erase all codes and remote "pairings". Then when you follow the manufacturer's procedure to pair again (which could be the wireless key pad first OR the remote first), the first pairing determines the technology for all subsequent pairings. Example: if your first pairing/programming was with the wireless keypad, and if it was rolling code technology (normally the case for newer models), then the garage opener will only recognize and accept rolling code for subsequent pairings. If your remote(s) are older (billion code technology) then the opener won't even recognize the signal (e.g. led won't blink when trying to pair/program).

And vice versa if you start with your remote after erasing all programming (then your keyless pad won't work).

But here is a potential workaround! For newer wireless keypads (e.g. clicker from chamberlain), you have an option to select the type of opener you are using as you do the initial password set up (normally indicated by a number e.g. 1 for models built after 1995, 2 for models built between 1997 and 2004, etc). Each choice is associated with a technology in the background (e.g. either rolling code or billion code). If you are programming your wireless keypad first after erasing all codes / programming, if you chose the "recommended" option for garage opener, chances are it will be rolling code and that means you won't be able to program your older remotes (billion code) after that. So how can you chose the option that will match your remote???

Here's what you do: start by pairing / programming your older remote first after erasing all codes / programs. That sets the technology (e.g. billion code). Then, go ahead and program your wireless keypad, but you may have to go through the process several times by trying the different options until you find one that works!

For me, I had to try 4 options before making it work. Options 1 through 3 (mind you, options #2 was the exact match for my garage door opener model but it would cause the problem discussed here e.g. wireless keypad would work but not the remotes) would not even be recognized by the opener in this procedure (LED would not blink), but it did work once I hit option 4.

I hope this will help you with your problem. Let me know if it's not clear. Cheers!

Sears Craftsman... | Answered on Mar 10, 2015

Your wires should be color coded blk/ white & solid white you will have a pair for each sensor twist the white wires together and twist your blk/wh wires together now on the back of the opener you should have three screws connect whites to the middle screw a(2) and your blk/white to the third screw (3) your sensors should light up now u should have a solid whte and red/whte connect red/whte to #(1)screw and white to #(2) your wall button should be lite

Sears Craftsman... | Answered on Mar 07, 2015

You should have a power reset button on the backside of unit. Push it in and it should work

Sears Craftsman... | Answered on Mar 06, 2015

Sounds like a spring tension problem. Best toi call a professional as retensioning the springs can be a source of serious personal injury.

Sears Craftsman... | Answered on Mar 03, 2015

I think you need to replace the drive gear. look inside the main housing. if you see white plastic shavings that would confirm the gears are stripped.

kits are available for under $25.00. don't buy the one with just the gears, get the new shaft sprocket etc.

Not a difficult repair. However, be sure to follow the instructions carefully. the position of the chain & sprocket when you put it back together do matter.

Good Luck


Sears Craftsman... | Answered on Mar 02, 2015

When programming a remote, all remotes must be programmed at the same time - including the keypad. Not all Craftsman openers operate this way, but some of the older ones do.

Sears Craftsman... | Answered on Feb 27, 2015

If you mean the wall control just remove it from the wall and the components are accessible from the rear. If you mean a keypad they are not meant to come apart as there is no repair information available for them.

Sears Craftsman... | Answered on Feb 25, 2015

You will need to loosen the chain, This releives the pressure and allows you to make the needed adjustment to the limits (at least 2" from the stop bolt).

Sears Craftsman... | Answered on Feb 23, 2015

It is in lock mode. press and hold the lock button for 3 second and it will unlock.

Sears Craftsman... | Answered on Feb 21, 2015

There are step by step instructions for installing a door at this site.

Sears Craftsman... | Answered on Feb 21, 2015

Push the learn button on the opener
an then hold the remote under the opener an hold the button on the remote till the lights flash on the opener you have about 10 sec. to do this

Sears Craftsman... | Answered on Feb 19, 2015

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