Seagate FreeAgent - Recent Questions, Troubleshooting & Support


so long as the file has not been overwritten there are many utilties available free that will accomplish this. I have not made this mistake in awhile so i cannot tell you the best current program, but I have used this one before
http://ntfsundelete.com/ and it is quite nice. Keep in mind if you have continued to use the drive and the space that file occupied has since been overwritten you will not be able to recover it.

Seagate... • Answered on Feb 21, 2020


This sounds most likely like there is media/platter damage occurring if you feel the motor turning. Nothing you can fix on your own, you need a professional with a clean room to examine the issue.

Seagate... • Answered on Oct 01, 2018


Most likely there is a serious issue with your drive. The USB bridge is likely still communicating with your computer, thus why you see the device under USB media, however, it appears not to be receiving any information from the drive itself and that is why it is not showing under device manager. Would highly recommend to send to a data recovery service provider if the data is critical. There is a small chance that if you remove the internal drive from your enclosure and remove the USB bridge, connect the drive directly via SATA, it may be accessible. This will void any warranty you may have left on the device. Good luck.

Seagate 500GB... • Answered on May 10, 2018


Try plugging the internal drive in directly to a SATA connector, no USB. If the drive PCB is the original, and the drive is spinning, and still does not identify or accessible, then likely cause is not the PCB. If you want the data from this, consult a data recovery service that has cleanroom facilities.

Seagate 750GB... • Answered on May 10, 2018


Probably, the new operating system cannot recognize your Seagate external hard drive. You can connect the Seagate external hard drive to another computer to copy data to another device. If the problem still exists, you might need to perform data recovery. You can free download the data recovery software: http://www.icare-recovery.com/seagate-recovery/seagate-external-cannot-be-recognized.html

Seagate... • Answered on Feb 12, 2018


Switch off and on your Freeagent, that should cause a driver to be loaded. If no change reset your Laptop. You should also upgrade to Windows 10, since WINDOWS 7 IS NO LONGER SUPPORTED.

Seagate... • Answered on Feb 09, 2018


try to put in another laptop

Seagate... • Answered on Feb 05, 2018


You have an issue. The part number you gave is for a 12V power supply for an external hard drive. Since a typical USB puts out 5V, it cannot possibly drive your hard drive. There is a possibly..albeit low...where you can get a plug that plugs into 2 USB ports and provide 10V but I am not sure that will be enough to drive it. If this external unit is already in a case, look for a plug that would accept the power supply pin (pix attached) 413ftddsqcl-t3wyfpk5qssxovieyit11zdk-3-0.jpg Semper Fi, Z

Seagate... • Answered on Feb 01, 2018


You need a new HDD

Seagate... • Answered on Jan 25, 2018


Don't know if you still need it but I have one that I pulled from a Seagate backup drive that I just scrapped. I've listed it on eBay, search for: Seagate 100FC02 USB/AC ADAPTER INPUT To SATA PCB

Seagate... • Answered on Jan 17, 2018


The connection will be the same (desktop or laptop, USB 2.0/3.0). Find an free USB Type A port on your computer. Connect the appropriate end of the USB cable to the Seagate hard drive and the other end to the computer's USB port. If you do not have any free USB ports, then you will need to get a USB hub or add a USB card to the desktop. You may need a powered USB 2.0 hub to ensure that the external drive works properly. (Warning: not all hubs are sold with the power adapter. Hard drives that loose power are often at risk of losing data.) I hope this helps. Cindy Wells

Seagate... • Answered on Jan 03, 2018


hmm, no problem plugging in either side, just be sure to do the power cable first. What's doing the beep, beep?

Found a guy who had similar prob, here was his solution:
Go to Control Panel. Click on Device Manager.
Check to see if FreeAgent is shown as a disk drive.
If not, check the device list for any Free Agent device, double click and check driver. No driver installed? Update does not work? On the driver tab….click uninstall device.
Shut down computer. Unplug Free agent USB and power at the drive.
Reboot computer. As it is rebooting, plug in the power cord. Wait a minute or two….then plug in USB cord.

Windows will “found new device” ….. Just let the computer complete the reboot.
Then go to the device manager. Chances are you will find Free Agent in the drives….and in the USB list of devices. Open windows explorer….and you should see you Free Agent as a drive.
Windows will ask you to install manufacturer disk. You have no disk…non needed. Windows has installed the device. Just click on close. I you keep getting windows wants to install device…..ignore it. You can click on “don’t ask again”. (That is if your Free Agent drive is showing in the device manager as a disk…and in windows explorer….along with your other drive or drives.)
If at some later time….your Free Agent drive does not appear….repeat the steps as listed above.
(You may think it is not working….or that it has gone bad. Try this before you try to return.)
Seagate Tools…the new version….does not recognize to diagnose the Free Agent….
I have not tried Seagate Tools after getting the computer to recognize the drive.
I am surprised Seagate does not provide a Tool to recognize their own drives…and install and/or test Free Agent.

This does work for me with Vista. Thought I had lost the drive…. Seagate should provide a patch or a drive that Windows will recognize when you get the “found new hardware” and Windows asks you to insert manufacturer’s installation disk. I do not understand why that is not already there….a driver file for Free Agent...that Windows would install.

I did not buy Pro….because I did not need the backup software. I wonder if those who bought Pro are having these problems.

Seagate... • Answered on Dec 28, 2017

Not finding what you are looking for?

1,525 questions posted

Ask a Question

Usually answered in minutes!

Top Seagate Computers & Internet Experts

Michael Thomas
Michael Thomas

Level 3 Expert

3056 Answers

Cindy Wells

Level 3 Expert

6259 Answers

Brad Brown

Level 3 Expert

18666 Answers

Are you a Seagate Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

Seagate Computers & Internet

  • Forum

View Most Popular

  • Seagate Computers & Internet
Loading...