Sanyo Xacti - Recent Questions, Troubleshooting & Support
This is what the Sanyo CG9 Users Manual
has to say about viewing videos taken with the camera:
"About video clip files recorded with this camera
You can use Apple’s QuickTime to play back video clips on a computer.
Playback may be possible using other software that supports the ISO
standard MPEG-4 AVC/H.264 (AAC audio)."
There are many ways to view mpeg-4 videos, but the one that is recommended for your camera from the CG9 support webpage
is apple's quicktime available from apple here
on Aug 17, 2019
If it is still under warranty, return it to the shop where you bought it.
on Jan 23, 2018
You can restore photos you accidentally deleted from camera easily with this camera photo recovery guide. It helped me get back my deleted photos from my Sony digital camera. hope that it helps you too. Here's the link:How can I recover photos from camera
on Nov 21, 2017
Do a system reset. Also, make sure the battery is fully charged. Pull the battery out then replace after 30 seconds.
on Nov 17, 2017
If the batteries died while the camera was in use, the probability is that there has been internal damage to the camera.
Sanyo Xacti S5...
on Apr 07, 2017
TRY TO DO THIS FEW STEPS & INSTRUCTION;
- If your camera is still under warranty, the best thing you can do
is to take it to the nearest official repair shop and they should fix
it for free.
- If your camera is out of warranty, or if the manufacturer refuses
to repair it for free (happens sometimes if for example they suspect
the camera has not been treated properly) you can try the following
methods to repair it yourself.
- First, make sure your camera has fresh batteries and it is in recording mode.
- Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.
- Try compressed air. With a fine tip blow off gun and dry compressed
air (20 lbs) set the tip between the lens turret and the camera body
and turn on the air while moving the tip around the lens. It should
remove all dust and sand. Turn the camera on and it should function
- Another method is to tap the padded USB cover part on a hard surface, for example, a desk. Sounds simple, but it works.
- Try forcing the camera lens. Turn off the camera. Place it on the
back with the lens facing up and take a look at the spacing between the
lens and the lens housing. If you notice that the gap is not even all
the way around the lens, the problem should be easy to fix. This type
of a problem usually occurs if the camera was dropped while the lens
was extended. Simply - VERY GENTLY - press down the lens on the side
where the gap is the biggest. You should hear a "click" as it pops back
into place. Try powering the camera back on.
- If the lens doesn't extend at all or it extends, and then retracts
again, do the following. Turn the camera off. Take the camera in one
hand and with the other gently take one part of the lens and gently
move it round in a circular movement. Do so with both sections of the
lens. You will hear a "click" as it pops back in place. Power the
- Another version of this fix would be to pull and twist on the
largest ring of the lens while turning the camera on. Listen for a
"click". If at first the focus seems to be off, turn the camera on and
off and take lots of pictures, close ups and distance. Focus should
slowly start improving.
Sanyo Xacti E6...
on Dec 05, 2016
There are several possible causes for "memory card locked/protected", "memory card error", or "no memory card". Some include trying to use of a 4GB SDHC card with an older camera made before SDHC format came out. Others include problems with the tiny slide switch on the side of the card, or the electrical contact switch internal to the camera. The problem may also arise from simple formatting problems if the card has never been formatted in the camera (note that this will also erase the card). Troubleshooting tips for this problem may be found at this link
on Mar 26, 2016
It is almost inconceivable if mechanical failure, but a little WD40 spray you can buy at any street corner inside spray can work wonders
on Feb 13, 2016
memory card connector in camera is defective,,clean & set pins
on Sep 24, 2015
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