Samsung Home Security - Recent Questions, Troubleshooting & Support

The control stick toggles up and down as well as side to side - the menu options will appear on the TV screen when you press the middle button. Long press the center button to turn the TV on or off. Single press the center button to make a selection. Toggle left, right, up or down to select an option. mybkexperience mcdvoice

Samsung Home... • Answered on Feb 15, 2021

Try this How to COMPLETELY reset the SAMSUNG SDR-5100N when you`ve forgotten the password and it isn`t the default: 1) Make sure you are just seeing screens on the monitor 2) Push the [DVR] button on the remote so you will send the right commands 3) Enter the following seven key sequence in your remote control [FREEZE] [ALARM] [FREEZE] [ALARM] [FREEZE] [MENU] [ENTER] 4) A menu will pop up asking if you wish to do a factory reset your DVR (you do) 5) You will get a message that says "wait until your system turns off" 6) You will be asked to disconnect the power cable. You should do this for 10 seconds. When your system comes back on you can enter the default login of admin and 4321. Samsung customer support is superb. You can call 1-877-213-1222 and choose option 2. It won`t list DVR`s starting with "SDR" as ones that can get support on that line, but it is indeed the right place. Hopefully now I`ve saved you 30 min on hold though. Read more: How do I reset admin password on my Samsung sdr-5100N? - I forgot my admin password for my Samsung sdr-5100N so I need to reset my whole system./ OK OK :: Ask Me Fast at videos as well ..

Samsung Home... • Answered on Feb 15, 2021

shutdown dvr. unplug it for 30 seconds and then re connect. should work fine

Samsung 4... • Answered on Feb 09, 2021

Try this and see if helps

Samsung Home... • Answered on Jan 07, 2021

In many cases, the 'camera failed' error occurs because the Camera app has got itself into a bit of a mess. ... Go into Settings > Applications Manager and then swipe left for All Apps. Scroll down to the Camera app and tap on it. Now tap on Force Stop, then Clear Cache, then Clear Data.Dec 3, 2019

Samsung Home... • Answered on Apr 30, 2020

HiI have the same problem, have you found the solution?cheers,

Samsung SWA5000... • Answered on Jan 03, 2020


Am not familiar with an SSC-960, there are however SVR-960 (4 versions) by Samsung.

Normally Samsung follows similar installation procedures and the differences in their model are advance features and the length of recording time. If this could be of any help, this link is a users’ manual for a 1280 hrs model. It includes installation procedures.

Alternately you can try Google for “svr 960 pdf” but when I tried it most that I can get are German language versions.

Hope this be of some help/idea.  Good luck and kind regards.

Samsung Weather... • Answered on Nov 18, 2019

Try to unscrew the cover of dvr housing and find REST/RST bottom press it you gonna return back to the default password

Samsung Home... • Answered on Aug 19, 2019

My recent use of Samsung security devices leads me to believe that you MUST have the remote that comes with the device. Resetting is often done by holding the MODE button along with the PTZ button until prompted for a password (which takes around 5 seconds). Then enter 4321 when prompted.

Samsung Home... • Answered on Jul 13, 2019

Samsung Security DVR Default Password

For nearly all Samsung Security DVRs, the default password is 4321. If it hasn't been changed since setup, then you can just use that to access the DVR. The default password is included in the reset procedures for completeness. If you have changed your password or access code for your Samsung Security DVR since it was setup, or if you changed it during the initial setup, use that password in place of the default password. The password will be the latest password that was set on the DVR. If no password has ever been set, then it will be the default.

Steps to Reset your Samsung Security DVR

Samsung Security DVR Reset Procedure #1
  1. Reset the unit to factory by pressing both [MODE] and [PTZ] button for 5 seconds
  2. Then enter the 4321.
Samsung Security DVR Reset Procedure #2
  1. Reset the unit to factory by pressing both [MODE] and [CH2] button for 5 seconds
  2. Then enter the 4321.
Samsung Security DVR Reset Procedure #3 This reset will work on Android based DVRs only. All steps are performed on the device itself.
  1. Turn the device Off Wait 2 minutes Press and hold the following buttons
    • POWER,
    • HOME
  2. The unit should power on. Once it does, you can release power.
  3. Use the volume UP and Down buttons to select "Wipe/Factory Reset" from the recovery menu.
  4. Activate the reset using the HOME button. When the DVR goes through it's setup again, it will be at factory defaults. The password will be 4321.
Samsung Security DVR Reset Procedure #4 This reset will work on SDR models. It may also work on other models.
  1. With just the cameras showing, press the following in quick succession using the remote:
    • Freeze
    • Alarm
    • Freeze
    • Alarm
    • Freeze
    • Menu
    • Enter
  2. Make sure you press them quickly, one after the other. If it doesn't work the first time, try doing it several times. It can take many tries to get the timing right. If/when it works, you should get a screen that gives you the option to reset.
Samsung Security DVR Reset Procedure #5 This reset will work on SDR models where procedure #4 failed. It may also work on other models.
  1. Press the DVR Button to place the system in DVR Mode
  2. Press:
    • Freeze
    • View
    • Return
As with Procedure #4, you may need to press Freeze, View, and Return in in quick succession a few times to get it to work. The timing can be tricky. Samsung Security Reset Procedure #6 Courtesy Sergio Ayala To factory reset the SDR-B74301
  1. Reboot the DVR
  2. Once the DVR has rebooted, enter the following sequence on the remote:
  3. UP, RIGHT, 5, 3, 3
  4. You will be prompted to do a factory reset. Confirm
This has been confirmed by several people. Thank you, Sergio! If this works for you, please thank him in the comments below. CCTV Networking Technical Support

Samsung Home... • Answered on Jun 05, 2019

try 1478520369 or press reset button in the outdoor unit

Samsung Ezon... • Answered on Mar 30, 2019

Go to playstore and type in dvr remote. There are a couple of Apps.

Samsung Home... • Answered on Mar 02, 2019

please help me to reset password Samsung DVR SHR7162

Samsung... • Answered on Feb 28, 2019

Here is the thing with any password reset request. Reputable CCTV and security people will not simply post a password reset for anyone to know. You need to contact a dealer or technician locally who will reset it for you. Otherwise, as you can imagine, anyone and his brother will be unlocking equipment that is not their property. Deleting files, locking out the owners, etc. So call a pro and get it done because nobody legitimate will give this information out.

Samsung Home... • Answered on Feb 24, 2019

Samsung phone seller can.

Samsung Ezon... • Answered on Feb 08, 2019

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