Samsonite Photography - Page 9 - Recent Questions, Troubleshooting & Support


Hello; The only the thing I can say is take back to the airport make TSA open it or a profesional lock smith that will cost you. If the airport is not to far away Id carry it back to TSA

Samsonite Tripod | Answered on Aug 30, 2011


What follows are Samsonite's own instructions. Note that they don't work on the new Samsonite CURV though, but you didn't say which case you have:-

"The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
the body of the lock. Look down into the shaft. (If you have a
safety pin, straight pin, or thin nail file, place that in the
narrow space.)
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
your combination.
If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference."

Please note that I've simply cut and pasted this answer from an identical question from a few days ago, but it did resolve the question and there's no point in me re-inventing the wheel. If you want to see the original question and answer then please click here.

Please remember to rate both my answer and also whichever of the answers in the original question you wish to vote for.

Samsonite Tripod | Answered on Aug 26, 2011


Hi,

Locate a very small hidden button. Press it with a small stick. Turn digits to new code, and open again.Just locate that button first, close to the zipper.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Samsonite Tripod | Answered on Aug 06, 2011


Samsonite have a lifetime warranty, so taking the luggage into one of their stores will endeavour to replace it for you.

Samsonite Tripod | Answered on Jul 26, 2011


You have two options:-

1. Try every possible combination. Although there are 1000 of them it's going to take less time than you think as you won't need to go all the way from 000 to 999. usually for a three digit lock it takes less than five minutes and shouldn't take more than a maximum of about ten minutes.

2. You can try to hack the combination. All similar locks (including four or five tumbler versions) can usually be opened in less than a minute when you have the knack. Pull the lock apart as if it had the correct combination and keep the tension on it. One of the tumblers will be harder to turn than the others so start with that one. Keep turning until you fell a definite change in resistance on one number and then repeat with the next most difficult to turn tumbler. On your lock you only have to do this twice, the third and final one will just be a case of turning until the lock springs apart. Don't expect to perfect the trick instantly, but after a few goes you'll definitely get a feel for it and then be amazed at how useless and insecure most combination cable locks are. An experienced thief can hack them in easily under 30 seconds.

Safe and happy travels.

Samsonite Tripod | Answered on Jul 09, 2011


Try asking your questions again in the proper category since the expertise in this area is tripods and cameras, not luggage. If you ended up in tripods after starting in luggage, contact the FixYa staff to correct the problem. The other categories experts will be much better at answering your specific problem than the photo guys.

Samsonite Tripod | Answered on Jun 28, 2011


Hi Daniel

Wanna give this a try?

On you tube there are some exaples on how to open it where it is difficult to explain verbally

http://www.youtube.com/watch?v=OfchUwkEckI&feature=related

good luck

rene

pls add kuddo's i try to get wizzy

Samsonite Tripod | Answered on Jun 08, 2011


OK. Your Samsonite luggage can't be open. Why not?

Reminds me of the guy in a restaurant who complained he could not eat the chicken soup he was served.
Do you know why?

Samsonite Tripod | Answered on Jun 02, 2011


JUST.....THINK...THINK...THINK....until you remember the combination.....................................................................:))

Samsonite Tripod | Answered on May 02, 2011


I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.

Samsonite Tripod | Answered on Apr 30, 2011


You can call Samsonite for replacement.

call 1-800-262-8282, press 1 then 3 for "replacement parts" and follow the instructions. Customer Service is available from 10:30am-5:30pm EST on weekdays. If you are looking for a part not on this list, call the number above and press 1 then 6 to speak to a Representative.

Link: for more info: http://shop.samsonite.com/info/Replacement_Parts

Samsonite Tripod | Answered on Apr 16, 2011


Try Best Buy

Samsonite Tripod | Answered on Apr 14, 2011


type it in and Google it, you should find something, or type it into ebay recently sold for and search

Samsonite Tripod | Answered on Apr 14, 2011


if you just bought it, you should have a guarantee. look on the site of Samsonite to find a repair company in your area.

Samsonite Tripod | Answered on Apr 06, 2011


i need more info: what do you meen by "new"? is this the first time you are using it? which suitcase exactly ????????? a number maybe?

Samsonite Tripod | Answered on Apr 06, 2011

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