Sage Computers & Internet - Page 2 - Recent Questions, Troubleshooting & Support

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The database may be corrupt or on a network drive not accessible at the time you tried.
Open ACT. Go to File/Open Database.. Look for all files ending in ".ADF" files where you suspect them to be, then try opening them. One of them is most likely your data file. If you use the "DETAILS" view, you can see the last date the file was accessed and this too should help you define which file you want.
Don't worry by opening a new file you did not loose any contacts or data.
Once you get them back......back them up for safe keeping.

Good Luck

Make sure there is no other user that has the program open (if it is on a network). Shutdown the computer and restart the program. Make sure you have all the Windows updates installed.

Note: Not my information. Simply found with a 10 second Google search: -------------------------------------- Issue Resolution: Method 1:

1. Close all installation windows of Sage 50 including the error message.
2. Open an explorer window and browse to the DVD drive.
3. Open the Setup folder.
4. Right-click the Setup.exe file.
5. Click Run as Administrator.

Method 2:

1. Create a folder named TEST in C:
2. Open the Computer icon
3. Right-click the DVD drive, click Open in new window.
4. Select all the files and right-click Copy.
5. Go to C:TEST
6. Right-click and click Paste.
7. If the copy fails or there is nothing in C:TEST then proceed to Method 3.
8. Install from C:TESTSETUPSetup.exe

Method 3:

1. Open the Control Panel in Windows.
2. Open User Accounts.
3. Click Change User Account Control Settings.
4. Change the slider all the way to the bottom.
5. Click OK.
6. Reboot the PC.
7. Try installing from the DVD drive again.
8. Open the Control Panel in Windows.
9. Open User Accounts.
10. Click Change User Account Control Settings.
11. Change the slider back to where it was (usually 2nd from the top).
12. Click OK.

Method 4:

1. Call Sage 50 Customer Service at 1-888-222-8985 FREE to request a replacement CD as it is a defective CD.

Error

If sage doesn't prompt you to clear the user you can manually delete the queue.dta file from your data directory

Did you check the font size in the program settings?

Hi.

We had same problem. Our solution:

1. Empty both the 'accdata' and the 'criteria' folders.
2. Start Sage.
3. Restore a previous backup.

This worked for us. Hope it helps you.

If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

Fix what?

Uninstall all the Sage software and reinstall the correct version.

This message usually comes when the target location is not there or is renamed OR the address is wrong. Open My Computer, and go to the address you gave. Look if there is the file named *TB.SRT.

And by the way... the address you gave was "C:\PROGRAM\\SAGE\ACCOUNTS\REPORTS\\*TB.SRT" BUT I believe that the address should be "C:\PROGRAM\SAGE\ACCOUNTS\REPORTS\*TB.SRT".
It is not possible that the address contains 2 slash (\\) repeatedly. Open the file by going to the My Computer OR by opening the software and by locating the file manually from there.

live chat assistance costs $19.99. And $12.99 for one time e-mail premium support.

If you have a registered product then I would suggest you to visit:
http://support.sage.co.uk/default.aspx?page=1
There you might find a solution at no cost.

Please inform if your problem is solved or not. And please rate if you found the above info useful.

hi my code is and what is the activation code greatful. help me please. (654812-C774-EB9B)