Saeco Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


Saeco Coffee... | Answered 13 hours ago

I think there should be a "Go Back " button where the "Energy Saving" button was.


Saeco Coffee... | Answered on Oct 21, 2020

Descaling helps, but right answer is grinder is stuck. Power down, restart, let it run its start up cycle. before you hit the coffee brew button, use a magnet in place of the coffee bean lid. this will trick it that I has a lid on it, then grab a 10mm socket with extension and ratchet. You will click the coffee brew button while turning the grinder counter clockwise immediately with the 10mm socket right after you click the button or same time if you can manage. Turning the ratchet quick enough for it to slide off as it the grinder starts to spin on its own. I did this twice, kind of a kick start to the grinder. it will dislodge whatever is blocking it and BAM, complete.
The pump will not work if the grinder is not spinning to brew a coffee. so you have to jumpstart the grinder, grind the beans, tamp it and then the pump runs water through it.

Saeco Odea Giro... | Answered on Oct 21, 2020

In service menu there are 2 parameters you should look. First one - descaling - should be on 'done'. The second one is a counter - water used since last descaling - should be on 0.

Saeco Primea... | Answered on Sep 01, 2020


Try to reset the thermostat.

Take off the water tank, now you will see two screw, one in each corner. Take off the top, now you will see the boiler.

There are one thermostat with a pin in the middle, push down this.

Put the top on again and the screw.

Hope this will help you.

Saeco Aroma... | Answered on Aug 11, 2020

Descaling Problem SOLVED!
Folks, I really hope this helps a lot of you. I too encountered the dreaded descaling problem where it gets stuck in a loop and never finishes. I thought the machine was toast and see so many reviews that people experienced this and had to return the machine.
I tore apart the machine and figured out the issue and the super simple fix!
What happens is the water level sensor does not know it is running out so when the tank empties due to running dry, it never completes the cycle.
Where the water basin goes, if you look at the back lower down, you will see a small rectangular protrusion. This is the water level sensor that works by measuring capacitance. You know how sometimes your machine runs completely out of water and you have to prime it with the tea/hot water button? This is why! When you put the tank in full, water splashes over the edge and down the back. It coats the outside rear of the tank and the sensor with water so the machine thinks it still has an adequate level of water but then all of a sudden runs dry.
The FIX:
Take a paper towel and dry off the water level sensor and the back of the tank. When you put the tank in, do not fill it too high and put it in gently to avoid water spilling out.
Simple as that...fixed!

Saeco Talea Giro... | Answered on Jun 11, 2020

Saeco Coffee... | Answered on Mar 26, 2020

I had the same problem with a Saeco Royal Digital. I ran the decalcifying liquid through the machine with the automatic descaling program as per the instructions on the bottle and the DECALCIFY message stayed up.
I solved it by going to the menu and selecting "Signal Descal." and toggling it from No to Yes. I escaped back to the menu and git the usual "Select Product".
Hope this helps.

Saeco Royal... | Answered on Mar 23, 2020


Fix Drip in Steam Wand for Starbucks Saeco Barista

To fix a dripping steam wand:
First empty the water tray and unplug the unit. Then remove the six metal tapping screws from back of unit. The back lifts off as there is a flange at the top to hold on the metal cover. For some reason, the bottom two screws have lock washers.

On the steam wand there is a recessed set screw that may be removed with an Allen wrench to open the steam wand. The steam wand stem twists out. Inside and stuck in the unit rather than the stem is a pin with a white plastic washer on it. I removed that, cleaned out the unit and the plastic washer. I found that q-tips worked best. I then reassembled after cleaning various parts. Watch the flange when putting the metal cover onto the back of the unit.

Voila! No drip.

on Dec 29, 2019 | Coffee Makers & Espresso Machines

I am having the same problem... did you manage to resolve it? Let me know

Saeco Xelsis... | Answered on Nov 04, 2019

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