Saeco Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support

0helpful
1answer

Saeco Exprelia Evo. How to cancel descaling process?

Try disconnecting the power overnight to try and reset.
3/29/2023 4:55:38 AM • Saeco Coffee... • Answered Yesterday
0helpful
1answer

Saeco Royal Cappuccino Brew unit dumping grinds into machine

It sounds like the brew unit might need to be serviced or replaced. The funnel not lining up properly could indicate a problem with the alignment mechanism or the gears that control the movement of the brew unit. You can try cleaning the inside of the brew unit, checking for any obstructions or damaged parts, and reassembling it carefully to ensure everything is properly aligned. If that doesn't work, it's best to contact a professional for assistance. Saeco authorized service centers or repair shops should be able to diagnose and fix the issue.
3/15/2023 8:31:08 PM • Saeco Coffee... • Answered on Mar 15, 2023
0helpful
1answer

Saeco Odea Go Brew Espresso Machine.

It sounds like there may be an issue with the gear alignment or the motor that controls the brew unit. You may want to try resetting the machine to its factory settings to see if that resolves the issue. To do this, follow these steps:
  1. Turn off the machine and unplug it from the electrical outlet.
  2. Press and hold the "Espresso" button and the "Hot Water" button at the same time.
  3. While holding the buttons, plug the machine back in.
  4. Continue to hold the buttons until the machine beeps and the display shows "Factory settings restored".
If resetting the machine doesn't work, you may need to have a technician take a look at it to diagnose and fix the issue. It's possible that there may be a problem with the motor or gear mechanism that requires replacement or repair.
2/28/2023 5:45:05 AM • Saeco Coffee... • Answered on Feb 28, 2023
0helpful
1answer

Possible to extend the descale cycle on a Saeco Molito?

The descale cycle on the Saeco Molito cannot be extended or programmed for a longer cycle. The frequency of descaling is based on the amount of usage and water hardness, and the machine is designed to prompt for descaling when it's necessary to maintain the machine's performance and longevity. It's important to follow the recommended descaling frequency to prevent damage to the machine and ensure optimal performance. If you're finding that the machine is prompting for descaling too frequently, you may want to consider using a water softener or changing the type of water you're using to reduce the build-up of minerals in the machine.
2/26/2023 2:58:38 PM • Saeco Coffee... • Answered on Feb 26, 2023
0helpful
2answers

My Saeco Odea Go makes coffee very slowly

If the water pressure coming out of the steam/hot water arm is fine, then the issue is likely with the brew unit or the grinder. Here are a few things you can check:
  1. Clean the brew unit: A dirty or clogged brew unit can slow down the flow of water. Remove the brew unit and clean it thoroughly, making sure to remove any coffee residue or buildup.
  2. Check the grinder: A dull or clogged grinder can also slow down the flow of water. Make sure the grinder is set to the appropriate setting for your coffee beans and check that the grinder is not clogged.
  3. Check the water flow meter: The water flow meter measures the amount of water flowing through the machine. If it is clogged or damaged, it can affect the flow of water. Try cleaning the water flow meter with a soft-bristled brush and see if that helps.
  4. Check the water filter: If your machine has a water filter, it may be clogged and affecting the flow of water. Replace the filter if necessary.
If none of these solutions help, it may be a more serious issue and you may need to bring your machine to a professional for repair.
2/26/2023 6:11:02 AM • Saeco Coffee... • Answered on Feb 26, 2023
0helpful
1answer

Saeco Royal Professional. It has a false grinder blocked error.

The false grinder blocked error on the Saeco Royal Professional can be caused by several issues. Here are a few things you can try to troubleshoot and fix the problem:
  1. Check the grinder sensor: The grinder sensor is responsible for detecting if the grinder is blocked. Check if the sensor is dirty or blocked by coffee grounds. Clean the sensor with a dry cloth or brush.
  2. Check the grinder gears: The grinder gears may be worn out or damaged, preventing the motor from turning the burrs. Check if the gears are damaged or dirty, and clean or replace them if necessary.
  3. Check the motor: The grinder motor may be faulty and not providing enough power to the burrs. Check if the motor is spinning freely and not making any unusual noises. If the motor is not working correctly, it may need to be replaced.
  4. Reset the machine: Sometimes, resetting the machine can clear the false error message. Unplug the machine for a few minutes, then plug it back in and see if the error message disappears.
If none of these solutions work, you may need to contact a professional to diagnose and repair the issue.
2/26/2023 5:15:40 AM • Saeco Coffee... • Answered on Feb 26, 2023
0helpful
2answers

Saeco Odea Go Plus leaking

Almost certainty seals in the brew head although it depends if the leak is water of coffee. These machines are designed to fail and need servicing about every 6 months! https://www.youtube.com/watch?v=tNLlwCpP16g
2/8/2023 5:11:35 AM • Saeco Coffee... • Answered on Feb 08, 2023
0helpful
1answer

Water tank leaking leaking on my Magic Comfort espresso machine. Does not seal properly when set.

It sounds like the water tank on your Saeco Magic Comfort+ espresso machine is not sealing properly, causing it to leak. Here are a few things you can try to fix the problem:
  • Check the gasket seal on the water tank. The gasket is a rubber ring that helps create a tight seal when the tank is in place. Make sure that the gasket is in good condition and that it is properly seated in the tank.
  • Make sure the tank is properly aligned and seated on the machine. The tank should be flush against the machine and the locking mechanism should be securely in place.
  • Clean the tank and the area where the tank sits on the machine. Any debris or buildup can prevent a proper seal from forming.
  • Check the locking mechanism for any damage or debris.
  • If the issue still persists, you may have to replace the gasket or the water tank, you should consider reaching out to the manufacturer customer service or a technician for assistance.
It is also worth to check the user manual to see if there is any troubleshooting steps or warranty information. It is important to keep in mind that the water tank of an espresso machine is under pressure, and if the machine is leaking, it could be a sign of a bigger problem with the machine, so it is best to address the issue as soon as possible to avoid any further damage.
1/14/2023 10:35:47 PM • Saeco Coffee... • Answered on Jan 14, 2023
0helpful
1answer

Saeco Exprelia Evo shows heating up message then restarts without any error message. This repeats every few seconds with an occasional refill water message in between.

The issue you are describing with your Saeco Exprelia Evo coffee machine, where it displays a "heating up" message and then restarts without any error message, could be caused by a few different issues. Here are a few things you can check:
  1. Check the water tank: Make sure that the water tank is properly filled and that there are no blockages in the water supply line. If the water tank is empty or there is a blockage in the water supply line, the machine will not be able to heat up properly and will display a "refill water" message.
  2. Check the brew group: Make sure that the brew group is properly seated and that there is no debris or blockages preventing the flow of water through the brew group. If the brew group is not properly seated or there is a blockage, the machine will not be able to heat up properly.
  3. Check the heating element: Make sure that the heating element is functioning properly. If the heating element is not functioning properly, the machine will not be able to heat up.
  4. Check the thermostat: Make sure that the thermostat is functioning properly. If the thermostat is not functioning properly, the machine will not be able to heat up properly.
  5. Check the boiler pressure switch: Make sure that the boiler pressure switch is functioning properly. If the boiler pressure switch is not functioning properly, the machine will not be able to heat up.
If none of these steps resolve the issue, I would recommend contacting the manufacturer's customer support for further assistance. They may be able to provide additional troubleshooting steps or may recommend a qualified technician to repair the machine. It's worth noting that these type of issues are usually caused by a malfunctioning component, and that attempting to fix it without proper knowledge could cause more damage and might void the warranty.
1/14/2023 4:03:44 PM • Saeco Coffee... • Answered on Jan 14, 2023
0helpful
1answer

Saeco Aulika Focus - Sup040

It sounds like there may be a problem with the coffee grounds drawer sensor. You might try cleaning the sensor and making sure it is properly aligned. If that doesn't fix the issue, it's possible that the sensor itself is damaged and will need to be replaced. If you are not familiar with troubleshooting and repairing electronic devices, it may be best to seek the help of a professional repair technician.
1/8/2023 5:34:28 AM • Saeco Coffee... • Answered on Jan 08, 2023
0helpful
1answer

Saeco Incanto Deluxe, ventilate problem

VENTILATE ERROR at 27,211 brew cycles on 12/31/22. I read that a stuck Flow Meter might be the cause of the error. A Factory Reset was suggested, so I did that and the Ventilate Error cleared, but it returned on the 1st brew cycle. Since the pump works fine and I had nothing to lose, I continued Ventilating and let the water tank empty, so it really needed to Ventilate. Started with 1 liter of the hottest tap water available, I allowed the tank to empty and then Ventilated using 1.5 liters of boiling water. The Flow Meter must have cleared because I was offered Hot Water or Steam. In the end, the machine is working fine. I had to re-program all of the settings because of the Factory Reset, but my machine lives on. 2023 here we come.
1/6/2023 5:04:51 PM • Saeco Incanto... • Answered on Jan 06, 2023
0helpful
3answers

How do I make ventilate message go away

  • Check to make sure there's nothing inside your flow meter.
  • Check the flow meter wire connection at the board (cpu/pcb).
12/31/2022 9:49:26 PM • Saeco INCANTO... • Answered on Dec 31, 2022
0helpful
2answers

Why will my Saeco Xelsis Suprima not install?

Set up videos. Some of these machines have a setting for mains water supply or water from the tank. https://www.google.com/search?q=Saeco+SM8889+set+up ..
12/14/2022 6:16:34 PM • Saeco Coffee... • Answered on Dec 14, 2022
0helpful
2answers

Saeco HD8772 Automatic Espresso Machine - New Grinder Empty Beans Error

Hi, since you've replaced parts and performed factory reset, then I would suggest taking the device in for repair through Home Depot or Geeksquad/best buy or replacing with a new Espresso machine. Thank you.
11/22/2022 4:06:38 AM • Saeco Coffee... • Answered on Nov 22, 2022
0helpful
1answer
0helpful
1answer

Primea touch plus stuck on milk clean/rinse

My Saeco Primea Touch Plus is stuck in milk rinsing cycle. HELP
11/10/2022 6:46:40 PM • Saeco Primea... • Answered on Nov 10, 2022
0helpful
1answer

Saeco coffee machine with a red blinking exclamation point light won't make coffee, how do I fix it?

When the red exclamation point is flashing slow, something is not where it is supposed to be, bean hopper lid, door, brew mech, water tank empty, dregs box or water tray on dregs container is full. If the red exclamation point is flashing quickly, open the steam valve for pump priming. If pump turns on, and water passes correctly, the light should go off and return to heating stage. If not, we have a blockage or a pump that is not working correctly.
11/9/2022 3:01:21 PM • Saeco Odea Giro... • Answered on Nov 09, 2022
Not finding what you are looking for?
Saeco Logo

Family Lines

5,181 questions posted

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts

Marvin
Marvin

Level 3 Expert

85242 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

22516 Answers

David Shaub

Level 3 Expert

2994 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...