Ricoh Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


SC101 indicates and exposure lamp problem. To try and correct, turn OFF the copier and then unplug from the wall. Wait 10 seconds and plug it back into the wall, then turn on the copier. Watch to see if the exposure lamp comes on - lift the document handler if you want. If the exposure lamp is working correctly, the scanner will briefly move to the right and the light will turn on then off after it moves to the left.

Ricoh Aficio... | Answered on Jul 15, 2020


I've never seen a message like that with the 0390H code. There is no mention of that code in either the user manual or service manual. The closest thing is the sc390 code, which means either the toner density sensor or the developer has gone bad, and typically replacing the PCU can fix that problem.

If the new PCU doesn't fix the problem, you might want to try calling Ricoh for support, since their documentation doesn't mention that code.

Ricoh 3310LE... | Answered on Jun 22, 2020


HD could be defective .tyr disconnect

Ricoh Office... | Answered on Jun 21, 2020


SC 403 is a Transfer belt position sensor error
The transfer belt position sensor does
not activate even if the transfer belt
contact clutch has been switched on
twice and rotated once. Pls check if
Main motor/drive, Transfer belt contact clutch if defective, Transfer belt position sensor
if defective. or your Photo sonductor drum/PCU carriage unit does not turn or stock up or not inserted properly.

Ricoh Aficio... | Answered on May 30, 2020


How can I fix Printer Offline errors in Windows 10?
  1. Change printer settings.
  2. Restart the Print Spooler service.
  3. Change printer properties.
  4. Reinstall your printer drivers.
  5. Install the latest updates.
  6. Add a second printer device.
  7. Check if you're using a VPN connection.
https://windowsreport.com/windows-8-printer-offline/

Ricoh Office... | Answered on May 16, 2020


without error code or jam code no one can help u

Ricoh Office... | Answered on May 08, 2020


SC364
Description: TD sensor error black PCU
possible cause:
• TD sensor harness disconnected, loose, defective
• A drawer connector (located on the rear of a development unit) disconnected, loose, defective
• TD sensor defective, replace the PCU
Note: The TD sensor cannot be replaced independently. The PCU must be replaced if the TD sensor is defective

Ricoh Office... | Answered on May 08, 2020


Image transfer unit not set
call service man

Ricoh Office... | Answered on May 08, 2020


Sc 928 memory error , call a ricoh techn

Ricoh Office... | Answered on May 08, 2020


1. Check that the pressure roller thermistor (end) is firmly connected.
2. Replace the pressure roller thermistor (end).
No. Type Details (Symptom, Possible Cause,

Ricoh Office... | Answered on May 08, 2020


SC542: Fusing temperature warming-up error
Possible Causes
· Fusing thermistor defective or out of position
· Fusing lamp open
· Fusing thermofuse open
· BICU defective
· Power supply board defective
· Poor fusing unit connection

Ricoh Office... | Answered on May 08, 2020


An error signal is detected for 0.2 seconds when charging the drum or development.
• High voltage leak
• Broken harness
• Defective drum unit or development unit
• Defective high voltage supply unit

Ricoh Office... | Answered on May 08, 2020

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