Proform Exercise & Fitness - Recent Questions, Troubleshooting & Support
Can the plastic sheet under
we named this sheet deck and it is not plastic but it is wood coated MDF you can measure it and buy any wood shop.
we would be glad help you by smartphon contact us
on Apr 09, 2020
Making more noise when it is running. Did not make
If the noise is coming from the walking belt this could be due to sand or grit getting under it. These belts are big electro-magnetic generators. The attract sand and grit to them. Usually it will make a high pitched sound when there is sand under the belt, especially if there is a mylar or plastic sheet under it. If this is the case the sheet can easily be replaced.
on Apr 09, 2020
How to replace a running belt on a Technogym
USE THE PATIENCE, CAREFULLY, AND BASICS TOOLS.
Watch this Video:
Friction is the #1 cause of this problem. Many cheaper treadmills have amotor with a cardboard core (people wonder why we are so
down on cheap treadmills) and if the voltage and amperage through themotor heats it up sufficiently, it begins to smolder. If this is the
case, you normally have to replace the belt and the motor and inspectthe deck. If the armature has cooked enough in the motor, you
also have to replace the motor.
If the belt and deck check out OK, check for a short in the motor. Youcan run the motor with an independent power source like a fullycharged
cordless drill battery to see if the symptoms are the same. Click on thefollowing link for our motor test.
If the belt and deck check out and the motor is OK, then check yourwiring and electronics for signs of scorching and replace the
Sincerely. God bless you.
If you need further assistance, please reach me.
on Mar 18, 2020
My treadmill won't go down the platform how to lower it please help
If it is stuck in the incline position all you need to do is re-calibrate most of the time
The first step to re-calibrate the incline. ProForm provides calibration instructions in the treadmill owner's manual.
Hold down the "Stop" button and the "Speed" up button. Insert the safety key into the console then release the "Stop" and "Speed" buttons.
Press the "Stop" button then press either the "Incline" up or down button. Wait while the treadmill raises then lowers the incline ramp. Press the "Stop" button and remove the safety key.
Hope this helps or solves the problem, if you have any further questions please do not hesitate to contact us at 888-713-2880 or visit us online at
on Mar 15, 2020
Will not move belt
Press the Stop and the Speed Up keys down while inserting the safety key.
Press the Stop key one time. The Time window should read EP:2P. Some newer models may also say FP, Pass, or the like. This means that it passes the EPROM test.
Press either incline key and the incline will calibrate automatically.
BE CAREFUL, THE TREADMILL WILL RUN AT FULL SPEED IN THIS NEXT MODE! DO NOT STAND ON THE WALKING BELT. Press the Speed Up key and hold it down until 85 is shown in the Distance window (some models may show the 85 number in another window).
If the top speed of the treadmill does not match the displayed speed on the computer console, adjust the max speed potentiometer (pot) on the motor control board. This is the board that the red and black motor wires connect directly into in the motor area. The Max Speed pot is clearly labeled.
The max speed potentiometer is a small square with a mobile center and is located in one corner of the board and is labeled MAX SPD. It is near the harness that carries the speed signal labeled H,W,L. Using a small insulated screwdriver adjust this potentiometer clockwise to speed up and counter-clockwise to slow down the max speed of the treadmill. A tiny turn of this potentiometer will make a big difference in speed so be careful when making adjustments.
It is not important to get the speed set exactly at the max speed of the treadmill but do make sure to get the speed within .2 MPH of the max speed of the treadmill. For instance if the max speed of the treadmill is 10 MPH, make sure to have the speed set between 9.8 MPH and 10.2 MPH. Some models have a 12 MPH top speed, so please check your manual if you aren’t sure.
THIS IS A VERY IMPORTANT STEP BECAUSE YOU WILL GET AN ERROR MESSAGE IF THIS STEP IS SKIPPED. After completing calibration of the speed, press the Speed Down key. The treadmill will automatically return to 0 MPH. Please allow the unit to stop completely before continuing.
Press the Stop key once and remove the safety key.
on Feb 26, 2020
The screen turns on but when I hit start the belt does not start proform 397
Verify the safety key is present and functioning. Most machines use a magnet and any strong magnet will be enough to close the circuit.
Most treadmills meet there demise from a faulty lower control board under the hood. It can light and be mostly functional, but still have issues. Boards are not very cheap but are very easy to install.
Search for options on fitnessrepairparts.com.
Make sure to take an image of the original board to copy the wire location/connections.
Boards often go bad from an array of issues, but verify the condition of the underside of the walking belt is not black and the deck is not worn. Lack of lubricant and too much friction on the belt system usually overloads the board with heat and damages the board.
on Jan 13, 2020
Treadmill Display on Proform XP 580 won't light up
Verify the wire harness to the console has continuity with a multimeter.
Very common for the harness to be damaged if disassembled and reassembled during a move.
Otherwise you would need to source a wiring diagram from mfg to see what the readings should be at the console connection.
If that all checks out then it most likely is the upper control board.
Just because the lower board is getting power doesn’t indicate it is functioning
on Jan 10, 2020
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