Procom Heating & Cooling - Recent Questions, Troubleshooting & Support

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My infrared sometimes doesn't totally light and then suddenly lights with a pop . it gives off bad fumes when it does this .

This could be a sign of a faulty electrical connection in the infrared heating element. It is important to have a licensed electrician inspect the unit to ensure that it is safe to use. If the inspection reveals that the connection is faulty, the electrician can make the necessary repairs to ensure the unit is safe to use. Additionally, if you detect an odor coming from the unit, it is important to have it serviced as soon as possible, as this could indicate a more serious problem.
2/4/2023 4:54:44 AM • Procom 10K BTU,... • Answered on Feb 04, 2023
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The pilot in my Procom heater goes out almost as soon as I turn up the heat even just 1 notch. What is the problem/problems?

limited info generic answer ---failing --thermocouple ..regulator , gas valve ,-------thenmo out of alignment ---air in line
2/3/2023 12:39:32 PM • Procom Heating &... • Answered on Feb 03, 2023
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Procom heater pops and the pilot light goes out, what do I do?

possible burner tube blocked with cob web
10/19/2022 2:24:30 AM • Procom Heating &... • Answered on Oct 19, 2022
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Ventless gas heater smells like kerosene

It is posible that your heater is burning fumes from paint, varnish or stain and some times carpet cleaners or other household cleaners. I work for a utility company. We get called to homes for a lighter fluid/kerosene smell quit often. Most of the time it is from the fumes burning off on a standing pilot gas oven. The odor collects in the oven and is released in the customers face when they open the oven door. This will happen with any open flame appliance when exposed to these fumes.
2/24/2022 2:33:36 PM • Procom 10K BTU,... • Answered on Feb 24, 2022
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Can't get pilot to light?

Use your warranty and contact service provider. usaprocom com
1/19/2022 4:08:54 AM • Procom Heating &... • Answered on Jan 19, 2022
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I have a procom model Qnsd250T ventless heater. I have gas to the back of the heater. I'm trying to light the pilot light I'm not getting gas anymore. What can I do or what part would cause this.

We have the same issue. Gas is getting to the regulator. But it's not coming out to the pilot light. I tried for months to use my warranty and all I got were a few emails from procomusa but they havent done a thing. I bought an expensive wall decoration.
1/19/2022 4:00:14 AM • Procom Heating &... • Answered on Jan 19, 2022
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Will I be able to operate my fireplace manually, or will it be necessary for all of the settings to function properly?

1. Look over the user manual included with your fireplace. ...
2. Remove your fireplace's outer cover. ...
3. Put a fireplace key into the device's gas valve knob. ...
4. Hold a long lighter up to the burner and ignite it. ...
5. Turn the gas key. ...
6. Replace the fireplace's outer cover immediately.
6/22/2021 1:49:12 PM • Procom Heating &... • Answered on Jun 22, 2021
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Why doesn't blower motor shut off?

The air intake for the blower is probably dirty / clogged. This is causing the blower motor to work harder and overheat. Since the motor generates heat the sensor that turns on the motor does not cool enough to shut off the motor.
1/14/2021 1:21:03 AM • Procom ML300TBA... • Answered on Jan 14, 2021
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Procom SSU320RHN-GB Heater If the power goes out, will the thermostat work in manual mode? If so how? The battery in the receiver?

No. The thermostat gets its power from the heater. The batteries only operate the relays in the thermostat. If there is no power to the relays the heater won't operate in any mode.
11/4/2018 12:02:35 AM • Procom Heating &... • Answered on Nov 04, 2018
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