Philips Health & Beauty - Recent Questions, Troubleshooting & Support

Philips Health &... | Answered on Dec 07, 2020

same problem with me dude..

chech it out at
not .in...check on

ifound few costly.

Philips G380... | Answered on Mar 28, 2020

  • 1 Set the Jet Clean System base on a flat surface and pull the cleaning reservoir out of the base.
  • 2 Unscrew the fill cap on the reservoir, pour Jet Clean Solution into the reservoir and replace the reservoir in the base.
  • 3 Plug the power cord of the cleaning base into and electrical outlet.
  • 4 Remove the protective cover on the razor head and place it to the side. The protective cover must be removed or the cleaning system will not work.
  • 5 Slide the razor head into the base, push back on the razor handle and press the locking lever down to keep it in place. The indicator light on the cleaning base will blink, indicating the razor is inserted properly and charging.
  • 6 Press the "On/Off" button on the side of the cleaning base. The razor will lower into the cleaning solution and begin the cleaning process, which takes approximately one hour. The razor will rise out of the cleaning solution when the cleaning process is complete.
  • 7 Lift up on the locking lever, remove the razor from the cleaning base and rinse the razor heads under warm water to remove any remaining cleaning solution. The razor is now clean and ready for use.

  • If you just have the solution and not the Jet Clean System, then I would presume you could soak just the heads in the solution to clean them and then rinse it off.

  • Philips Norelco... | Answered on Mar 01, 2020


    Here is a guide how to replace the faulty battery pack yourself. It's a known problem that the batteries are dead if you don't charge the Lumea for more than 3 months.

    Replacing battery in Philips Lumea LazyAdmin

    Philips Health &... | Answered on Dec 01, 2019

    Change battery in a t364 trimmer

    Philips Health &... | Answered on Oct 29, 2019

    . This Philips M3863A battery pack will last up to 5 years. These are non rechargeable battery's. The unit does a self test.

    Philips FR2+ Aed... | Answered on Mar 07, 2019

    I have had three 1050CC shavers all with the same problem. Apparently other models have the same issue. After about a year of use, the unit reverses after dipping the shaver into the cleaning solution for a second. Two were replaced by Philips within the 2 year warranty period. I still use the 3rd one. There are several things you can try. If the cleaning solution is low this will cause the shaver to reverse and not clean. Add more cleaning solution. I have noticed that sometimes I have to add more fluid to the unit after a week of use. Sometimes it is necessary to fill the solution a little above the max fill line. Be careful though. Filling it too much above the max fill line can cause cleaning fluid to run out of the bottom after a cleaning cycle. If the above two fixes don't work, then press the clean button and after the unit reverses back up, wait about 5 or 10 minutes and press it again and it should stay down as long as there is enough cleaning solution in the unit. If you wait too long or too little to press the button, it won't work. I have noticed if I press the button immediately after it reverses the same problem occurs. Also if I wait 30 minutes before pressing the button the same problem occurs. There must be some sort of timing cycle. You may have to repeat this process a few times to get it to stay down and clean. This is the only way I can get mine to clean now. Obviously something is getting dirty or wearing out over time in the cleaning system. Since I have had 3 shavers with the same problem, I know many others have had it too. Philips must be aware of the problem. It is frustrating that they don't offer help on their own website and consumers have to band together to solve problems that they should be solving. The two year guarantee is very generous, but there is a design flaw with this product.

    Philips Norelco... | Answered on Feb 24, 2019

    It sounds like the charger is defective or the wrong one. There are two chargers that will physically fit your shaver but only one will work. The correct one can be found at

    Philips... | Answered on Feb 15, 2019

    Use a multimeter to check the contacts

    Philips... | Answered on Jan 17, 2019

    You cannot service these units since they are prescription only and the settings on it are customized for you. You can contact the manufacturer or supplier to see what they recommend.

    Philips Health &... | Answered on Oct 26, 2018

    If the steel rod is loose going into the handle. It is time for a new tooth brush. If the metal rod is loose going into the brush head. Replacing the brush head should fix the problem.

    Philips Health &... | Answered on Sep 30, 2018

    The flashing light is charging. At full charge the light is initially steady then goes out.

    Philips Norelco... | Answered on Jul 24, 2018

    Its haunted. you need a priest to bless it with holy water.

    Or the button is stuck with toothpaste. Mine did that and the battery ended up failing a few weeks later. New ones are lot cheaper than when I bought my first sonicare.

    Philips Health &... | Answered on May 11, 2018

    Most likely, the noise is cause by a damaged blade or comb. The best thing to do is to replace them. You will find the correct replacements for model AT890 at
    Norelco Philips HQ8 Spectra Sensotec Precision Replacement Heads

    Philips Health &... | Answered on Apr 02, 2018

    Go on line to and type in the brand and model of the trimmer. It may help you through the process of putting the unit back together.

    Philips G370... | Answered on Feb 17, 2018

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