Onex Clothing Accessories - Recent Questions, Troubleshooting & Support


A lot of people have asked the same question. There is no phone number or address listed on the web sites.
That may be a good business case not to get this brand!

Onex Clothing... | Answered on Sep 10, 2019


Hello, Georgia -

According to the History section of the Onex Shoes web site,
http://www.onexshoes.com/history/
it seems that the parent company for Onex Shoes is:
Onnik Shoe Company, Inc.
11443 Chandler Blvd
North Hollywood, CA, 91601
(Source: D&B Hoovers [a division of Dun & Bradstreet], a well-respected business intelligence company,
http://www.hoovers.com/company-information/cs/company-profile.onnik_shoe_company_inc.aafa9af7835d85c3.html# )

The only phone number I could find for the company (found on the above cited web page) is:
(818) 506-5353

I suggest you call the telephone number I found. (Call during weekday business hours, Pacific Time.) Ask to be connected with Customer Service. If there is no Customer Service department ask to speak with someone in the company about how to get your shoes repaired.

If the company does not provide any repair service for its shoes, if you have not already done so, check with a shoe repair business in your area to find out if they can repair the heel of your shoe.

Personal opinion: I find it odd that the Onex Shoes web site has no "Contact Us" link.

If you are unhappy about your Onex shoes and an inability to get the shoe heel repaired, you can post your complaints about the company on several web sites:
P*ssed Consumer (TinyURL link):
https://tinyurl.com/z4hb3x
and
Ripoff Report:
https://www.ripoffreport.com/

Plus, you can file a complaint with the Better Business Bureau for Los Angeles, California:
https://www.bbb.org/losangelessiliconvalley

Onex Clothing... | Answered on Sep 10, 2019


It took some time to find it, but I found a phone number for Onex and posted it on here in response to someone. I didnt find either right now.

Onex Clothing... | Answered on Jul 06, 2015


Did you take them to a shoe repair shop? They would possibly be able to fix them. Since the photos are not here, I do not know the type of damage done.

Onex Clothing... | Answered on Jul 03, 2015


If the sole is cracked, you are left with shoes that can't be fixed. Were you wearing these in the cold? That makes soles split.

Onex Clothing... | Answered on Jul 03, 2015


I have tried to find a place to send them back, but it all comes back to the store you bought them from. The warranty period is up on them now.

Onex Clothing... | Answered on Jul 03, 2015


The only number I found is 206 436 4739

Onex Clothing... | Answered on Jul 03, 2015


Contact the company you got them from and see what they will do to help you. If not, contact the importer.

Onex Clothing... | Answered on Aug 11, 2014


Ask your optician for the safety prescription glass as they will have to supply the prescription and will have heard all the good and the horror stories.

For plain safety glass go mil-spec.

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Maybe Dr. Scholl's can help you find it. Contact them.

Clothing... | Answered on Jan 04, 2021

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