Olympus Audio Players & Recorders - Recent Questions, Troubleshooting & Support


Where can I locate firmware upgrades for the Olympus ws-331m. The Olympus site no longer has them.

It doesn't look like they ever had them. The Firmware link goes to software and there is no Software link.. https://learnandsupport.getolympus.com/support/ws-331m-digital-voice-recorder#section-download-software It is dangerous getting firmware from anyone other than the manufacturer. https://learnandsupport.getolympus.com/support/ws-331m-digital-voice-recorder#section-download-software ..
3/16/2023 7:35:55 PM • Olympus Audio... • Answered on Mar 16, 2023

My Olympus WS-802 recorder has a "down volume" issue, where it just won't work, I can't lower the volume

It sounds like the water damage may have caused the down volume button to malfunction. While it may be possible to fix the button, it would require opening up the device and performing some troubleshooting, which can be difficult if you don't have experience with electronics. I would recommend taking the recorder to a professional repair shop or contacting Olympus customer support to see if they can assist you with repairs. If the device is still under warranty, they may even be able to provide a replacement.
2/14/2023 4:55:30 AM • Olympus Audio... • Answered on Feb 14, 2023

Software for w-10 olympus

1/22/2023 11:06:44 PM • Olympus W-10... • Answered on Jan 22, 2023

Error message

I had the same problem with my Olympus VN-5000. I found a solution, which appears to reformat the memory. Try to press the STOP and DISP/MENU buttons at the same time for about 2 seconds, and then the display should show "FOR". It will supposedly erase the whole memory, but will at least make the device usable again. I hope this solution works for your model!
9/7/2022 5:06:09 AM • Olympus... • Answered on Sep 07, 2022

"chk" error on screen olympus vn-4100 pc

I had a similar sounding problem my Olympus VN-5000. I would turn it on, it would show "CHK" for a few seconds, and then "ERR." This persisted despite fresh batteries. The "ERR" message reportedly means a memory error. I found a solution, which appears to reformat the memory. Try to press the STOP and DISP/MENU buttons at the same time for about 2 seconds, and then the display should show "FOR". It will supposedly erase the whole memory, but will at least make the device usable again! I hope this solution works for your model...
9/1/2022 5:42:30 AM • Olympus... • Answered on Sep 01, 2022

Driver for Digital Voice Recorder Olympus VN-600PC for Windows 10.

I don't see a current driver for it at this driver guide site. https://www.driverguide.com/driver/download/Olympus-Digital-Voice-Recorder You may try to see if the manufacturer has one. I provide a link to the manufacturer at the bottom; you have to drill down to a chat opportunity from there. I think you are going to have to run the pertinent software in compatibility mode, probably for XP or Windows 7. You could try running the XP driver on an XP machine if you have one collecting dust. That is, if the driver exists in the links at the old posts below. This recorder has been around from at least 2009. Alternatively, you can try the Olympus chat to inquire if a current driver might work on it. I'm under the impression that installation of any driver for the device is a little tricky at the best of times. Here is an old Fixya page from 2009 that hints at such: https://www.fixya.com/support/t2505481-failure_install_olympus_vn_600pc https://www.fixya.com/support/t16043814-need_driver_digital_voice_recorder_vn https://om-digitalsolutions.com/en/directory/americas.html
3/15/2022 12:42:38 AM • Olympus Audio... • Answered on Mar 15, 2022

Buttons are stuck on Olympus voice recorder 7200

Send it in for service. Details on the last page. https://www.gov.nl.ca/education/files/k12_evaluation_vn-7200.pdf ..
1/23/2022 12:22:47 AM • Olympus Audio... • Answered on Jan 23, 2022

Downloadable drivers for VN4100pc handheld that works on 32 bit

If you have previously connected the recorder:
1. Make sure the recorder is connected correctly.
2. Open the 'System' control panel: Start menu -> Control Panel -> System.
3. Click the 'Hardware' tab and then click the 'Device Manager' button.
4. Right-click the item that shows as 'Digital Voice Recorder' and choose 'Uninstall' or 'Remove'.
5. Disconnect the recorder.

If you have the software already installed:
1. Open the 'Add / Remove Programs' (Pre-Vista/Windows 7) OR 'Programs and Features' (Vista/Windows 7) control panel: Start menu -> Control Panel -> Add / Remove Programs (Pre-Vista/Windows 7) OR Programs and Features (Vista/Windows 7).
2. Click 'Olympus Digital Wave Player' and choose 'Change / Remove' or 'Uninstall'.

Please restart the computer before reinstalling if you had connected the recorder or installed the software previously.

Digital Wave Player (2.0):
SAVE to the desktop
RIGHT CLICK on the DigitalWavePlayer.zip and LEFT CLICK on EXTRACT ALL
CLICK on NEXT, Then NEXT again, Then FINISH
After unzipping the file, click on the SETUP.EXE file to begin installation.
Download update 2.1.4:
SAVE to the desktop
RIGHT CLICK on the DigitalWavePlayerUpdate214.zip and LEFT CLICK on EXTRACT ALL
CLICK on NEXT, Then NEXT again, Then FINISH
After extracting the file, click on the SETUP.EXE file to begin installation.

For 64-bit systems, save the driver to the desktop and run the installation within it:
11/10/2021 5:36:30 PM • Olympus... • Answered on Nov 10, 2021

It says "Memory Full" but

If you are sure you have erased all files in all folders then it would not do any harm to run FORMAT from the menu.

This may well clear your "Memory Full" message and get your device working again.

Hope this helps.
8/16/2021 7:35:04 PM • Olympus WS-110 ... • Answered on Aug 16, 2021

My voice recorder won't turn on!!!

We had a similar problem (it wouldn't turn on), and it turned out that we hadn't taken off both layers of clear packaging from the batteries. It now works.
7/20/2021 9:39:41 AM • Olympus WS-100... • Answered on Jul 20, 2021

Putting recorded files on I-Tunes

download windows media player for mac from the microsoft website or you may download flip4mac to get the files to play on your mac
6/25/2021 5:58:48 AM • Olympus WS-100... • Answered on Jun 25, 2021

Olympus voice records

I bout the Olympus ws-21os that supports mac but it only supports wma so I had to buy easy wma that converts wma to aiff, wav,m4a or mp3 for $10.00
6/25/2021 5:55:48 AM • Olympus... • Answered on Jun 25, 2021

Where do I get the drivers dsxusb.dll, dssusb.dll for Vista

I am looking for these drivers for vista or 7 as well... any luck?????
1/11/2021 7:24:24 PM • Olympus DS-2... • Answered on Jan 11, 2021


Hello your foot pedal don't need drivers but you need for sure a transcription software, the pedal will required a program to work together to control your audio files for example you can get a Olympus transcription software that will be compatible with your pedal, at http://www.tvps.com/Products/Olympus-AS-5002-DSS-Player-Pro-Version-5-Transcription-Software---New__OL-AS-5002.aspx or you also can used http://www.tvps.com/Products/Olympus-AS-7002-Pro-ODMS-R6-Transcription-Software---New__OL-AS-7002.aspx
8/28/2020 3:50:05 PM • Olympus AS-2300... • Answered on Aug 28, 2020

How do I Change from default language back to English?

To reset the settings back to English:

1. Set the DM-20 to Voice mode using the blue switch on the back voice recorder.
2. Remove the DM-20 from Hold using the gray switch on the back of the voice recorder.
3. Press and hold the DISPLAY/MENU button on the front of the DM-20 for at least 3 seconds. The menu list is displayed.
4. Click the REWIND button six times to highlight the Format menu item.
5. Click the PLAY button to select the Format menu item. A message will be displayed with Cancel and Start options.
6. Click the REWIND button once to highlight Start.
7. Click the PLAY to select Start. A message stating that the data will be cleared will display briefly. Then a message asking if you are sure will be displayed.
8. Click the REWIND button once to highlight the Start menu item to continue with the format.
9. Click the PLAY select the Start menu item and begin the format. The format progress bar will appear. When it is complete the menu items will be in the English language.
6/17/2020 4:28:12 PM • Olympus DM-20... • Answered on Jun 17, 2020

Olympus handheld says "please wait"

Swapped out the USB cable with a different one and the display showed, "REMOTE". Hope this helps someone out. I've been troubleshooting this on my end for the last two days...
4/22/2020 12:03:41 AM • Olympus DS-330... • Answered on Apr 22, 2020
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