Nuova Simonelli Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


open the right side panel and you can see the heater of the tank, with that heater, there is a thermal cut out switch that you can reset by pushing the red button.

Nuova Simonelli... • Answered on Jan 24, 2021


After I press "turn on" button heat light just flashes for a second then pump starts. Without any delay immediately after pump starts I can see all water running through 3-way solenoid valve to the drip-tray. It runs without interruption approximately 90 seconds until safety timer turns the pump off and "empty tank" light is turning on. Shut it down, turn it on and everything happens again.

Nuova Simonelli... • Answered on Apr 18, 2020


Yes, normally the gigleur is clogged. it is located at the outflow of the flowmeter. you can remove this using hex screw anf clean the small hole.

Nuova Simonelli... • Answered on Oct 29, 2019


This indicates your machine is not heating. there is a thermal fuse located in the tank heater wrapped in orange celopane with male and female terminals connected in series to the heater. replace this thermal fuse.

Nuova Simonelli... • Answered on Oct 29, 2019


There must be a problem with the main board as it is suppose to react with the water level sensor on the tank. Is the pump running during extraction? if not, them motor is the problem. if pump working and no water coming out the grouphead, the gigleur is clogged. this gigleur is located on the out of the flowmeter.

Nuova Simonelli... • Answered on Oct 29, 2019


There is a gigleur located at the end of the vibration pump. maybe this is clogged.

Nuova Simonelli... • Answered on Oct 29, 2019


is it in the group or in the hot water dispenser? check if solenoid open.

Nuova Simonelli... • Answered on Sep 08, 2019


open right side panel cover and you can see the tank and heater.on the heater you can see a thermodisc that you can reset. also check if water is going inside machine like if pump is working.

Nuova Simonelli... • Answered on Sep 08, 2019


Most domestic coffee machines only have a small heater tank. I would suggest that after 5 cups, the tank cannot retain enough heat as the cold water from the supply has refilled it and it has to reheat again. If it wasn't doing this before, you may have to contact a service Company.

Nuova Simonelli... • Answered on Jun 16, 2019


Is it constantly filling even the machine not in use, or just when your brewing, the pump keeps on running? If it is constantly filling that means you filling solenoid valve are mechanically open already. if only when brewing, check you water level sensors.

Nuova Simonelli... • Answered on Jun 11, 2019


Press and hold the stop button then press the desired button you want to program at the same time to enter programming mode then press stop to desired quantity

Nuova Simonelli... • Answered on Jun 11, 2019


It is better you replace the whole steam valve assembly and it is not so complicated to fix

Nuova Simonelli... • Answered on Jun 11, 2019


Depends on the model if it is heat exchanger type or dual boiler type.

Nuova Simonelli... • Answered on Jun 11, 2019


Check you pressustat settings maybe too high.

Nuova Simonelli... • Answered on Jun 11, 2019


what do you see? normally should be half level only.

Nuova Simonelli... • Answered on Jun 11, 2019


this process should be made in a workshop depending with the extent of build up. you can use citric acid or lemon salt which you can purchase in local groceries.

Nuova Simonelli... • Answered on Apr 02, 2019


is it leaking on the side of the portafilter or what you mean is the dose is short? if dose is short, you can calibrate by pressing the fifth button on that group about 5 sec. then it will blink. prepare you grind in the portafilter then put it in the group. brew with the appropriate button the manually stop at the right level or quantity in the cup. you can do this with all the doses you require. Now by pressing the fifth button again 5 sec. you can exit programming mode.

Nuova Simonelli... • Answered on Apr 02, 2019

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