New Bright Toys - Page 3 - Recent Questions, Troubleshooting & Support

New Bright offers ONLY a 60 day replacement warranty after which there are no parts or service avaialble for this train set.

I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

http://www.newbright.com/

Check the output of the transformer going INTO the controler. Mine is 19VAC. IF the controler is working you should measure 25VDC between the inner and outer track with the controller switched on. If you have the AC but not the DC voltage push the red reset button. Once you have the 25VDC put your train in place (engine and coal car) and it should run.

mcdevito75 here, Contact New Bright online at www.newbright.com for the transformer. Hope this helps. I didn"t see a telephone number at the site. Sorry.

battery with 19.2 volts...same product of the battery u replace

This train set is very particular and getting it to work each Christmas is a family tradition in frustration. First you must make sure that all the pieces of track are connected properly and that the track is perfectly symmetrical and flat. We double-check the battery positions every year and find one in wrong. There are + and - signs, but they're hard to see; use a flashlight. There is a black toggle switch below and behind the red stack that toggles forward (to make the train go forward) and backwards (reverse); straight out perpendicular to the train is the "stop" position. Also, you have to start at a stop/switch station. One other note: behind the red stack, there is a smaller black stack. If you turn this, you can make smoke come out of the stack. I think I remember someone suggesting a drop of cooking oil. Hope this helps!!! Hope you get it set up for Christmas!!!

The track layout is simple enough,there are 12 straight peice of tracks and 12 curved tracks. So you can make it one big circle and not use the straight tracks or add 1-6 on each sidewith straight track and you'll have a long oval. Or have 1-4 on each side then add 1-4 after the third curved track of each circlular end to have a big type oval style.Some lites lite up right when you push the power switch on and the remaining lights will work once the train is in motion.

Make sure you the wheels on the cars are actually rolling and not sliding (being drug down the track) Most of the animation is down mechanically as the set moves.

you say you have checked connections and are goodcheck the connections individually remove one car at a time check to see if it works go through the process of eliminating each rail carnarrow it down untill you find the faulty car it might be a fault in just one carhope this helps you

about an hour or so

If you take the look at the price in the link
http://www.buzzillions.com/reviews/new-bright-radio-control-hummer-h2-1-6-scale-black-reviews
then you will realise why it does not worth to someone sell only the parts you need since you can buy the whole unit at this prices. So you should think to buy a whole unit and if you love the one you already have you can transfer all the parts you need and have also some spares.

It's supposed to be silver metal with a hole in it.

ebay, or hobbyshop, or hobbyzone

all toys like these and many other devices regularly have different sized chargers, but the current running through them is the same, if you can find something that fits into the charger, it will work. additionally, you could go to any electronics store and buy a universal charger, which comes with voltage changers and different heads to fit all voltage requirements, and all plug size requirements.

i want to know where to buy a charger fo rmy new bright 19.2v nicd battery pack

I think I'd get one of those chargers that will fit anything- select the right plug and voltage, you're in.

eBay is where I'd check first.

lp

Is this a toy? Or is it a Toyota?

yes just look at the boot sales or flea markets ,find a 9v charger with correct end on ,or visit the local chinese emporium and no b?doubt you will find a charger in their of 9v its a fairly common voltage ,9.6?? well 9v will do it fine ,or even a 12v one but dont leave it connected for any length of time

Yes, additional track is available from several places, such as Hobbylinc.com, and TowerHobbies.com. At this time, just after Christmas, they are out of stock, however. Walthers.com has them in stock (1-4-2011). You can find extra track on sale on eBay, as well. Be sure to get the track with the brass covers, as New Bright sells battery powered trains that use bare plastic track, which will not work with the 384. A Google search will turn up more sources.

The batteries go in the first car following the lokomotive, the coal tender. There is a small black knob with a ****. Turn it, and it will open the top part, so you can put the batteries in. This train set will not take a rechargeable battery. Bummer...

they might be dischared or low charged one.