New Bright Logo

New Bright Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 51 Products
  • 231 Answers

Check fuel...then check radiator... Then check spark plug... At last go to service station...

New Bright 181... | Answered on Nov 28, 2012

New Bright offers ONLY a 60 day replacement warranty after which there are no parts or service avaialble for this train set.

I would contact New Bright about a replacement or take it back to the store where you bought and select something other than New Bright products.

New Bright 384... | Answered on Nov 28, 2012

This goes back about 40 years for me. Both Lionel and TYCO had "smokers" in their train sets. My recollection was that the "special smoke oil" was a mixture of very highly refined kerosene and parafin wax. Try a hobby shop such as Hobby Town or some such.

New Bright 384... | Answered on Nov 27, 2012

Check the output of the transformer going INTO the controler. Mine is 19VAC. IF the controler is working you should measure 25VDC between the inner and outer track with the controller switched on. If you have the AC but not the DC voltage push the red reset button. Once you have the 25VDC put your train in place (engine and coal car) and it should run.

New Bright 384... | Answered on Oct 17, 2012

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top New Bright Experts

Colin Stickland
Colin Stickland

Level 3 Expert

22485 Answers

gerry bissi

Level 3 Expert

4388 Answers


Level 3 Expert

85239 Answers

Are you a New Bright Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides