NEAT Office Equipment & Supplies - Recent Questions, Troubleshooting & Support
My neat scanner is telling me there is no paper
After lengthy internet research I got smart and took about 3 minutes to really look at the machine. The fix for my issue was easy:Remove the plastic guide for the receipts and cards by sliding it up. Then, open the front cover. If the metal triangular guide is sticking up, you have pulled a jammed paper out to fast. Push the metal guide (and possibly one or both of the rubber tabs) back down and into place. If the metal tab is in the appropriate location, it is barely visible. If the rubber guides are in the appropriate position, there are two of them, they will be flat against the wheel. Once these were pushed back into the appropriate position, the paper could be fully inserted and read by the scanner.
Why does the neat scanner keep having flashing green lights
Had the same problem with the flashing lights. I know it was not a software issue of a device driver issue due to the fact that I have a second Neat scanner that was working fine with the same software. I did have a Neat branded power cord and switched it out with another 12-volt output power and it fixed my issue. Try switching out the power cord. The neat power cord was defective. Good Luck.
Black line on scans with neat receipts mobile scanner
Multiple lines appeared in every scan right after scanning a document from a credit card company that had those nasty adhesive strips used to attach credit cards.
First, I scanned multiple full pages to see if the problem would clear itself. After about 6 pages, I was able to identify the specific areas where the lines occurred on a document.
Next, I sprayed a tiny bit of glass cleaner (I used Sparkle glass cleaner, but I suspect any brand would work) onto an 8.5x11 sheet of plain paper in the area where the black lines appeared. NOTE: DO NOT SOAK THE PAPER, just get it damp.
Finally, I ran the dampened paper through the scanner. After each run, I would compare the result to the prior scan. As each streak was removed, I used a different piece of paper wetting only to address the remaining streaks.
After only a few runs, the streaks were gone (in my case).
Hope this helps!
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