Napoleon Pool & Spa - Recent Questions, Troubleshooting & Support

Check the basics first fuel (supply and quality of) Air flow and ventilation. If nothing obvious google {whitfield pellet problem]. My guess is that something is plugged up.

There are a few things that could be causing this problem. The most common resolution to this problem is making sure the thermo couple is screwed tight into the valve. While looking at the gas control valve, you'll see a few wires and small metal tubes going into it. The one you want to tighten is the tube that is copper. Even if you get only a half a turn on the little brass fitting that's holding it screwed in, that's usually enough. If that doesn't do the trick let me know and I'll get back to you with some other things to try.

Hi Rose. check this link out might help you to find out why. https://www.google.com/search?q=Napoleon+electric+fireplace+is+beeping&rlz=1C1AVFC_enGB797GB798&oq=Napoleon+electric+fireplace+is+beeping&aqs=chrome..69i57.2722j0j7&sourceid=chrome&ie=UTF-8

I had this exact problem. Open the glass front. Take a piece of fine steel wool and clean the little metal ends where the flames ignite. Sometimes they just get gummed up. It prevents enough flow from getting through to maintain a flame.

i would suggest you call the manufacturer and ask for tech help asap ask for them to send you the wiring diagram, it also should be on one of the covers or lid for the back of the unit. OR http://homeappliance.manualsonline.com/manuals/mfg/napoleon_fireplaces/nps40_1.html?p=30

A thermcouple is what keeps pilot on, if your unit has both a thermocouple and thermopile then your pilot CAN stay lit and main burner not come on.do not buy a gas vavle untill you check the thermopile voltage!! very costy blunder.this is how you test it..( open circuit test) Disconnect thermopile leads from valve. take a volt meter set it to millivolts- set it to a mv reading above 500 so that you can test it correctly, my meter has 2000 setting and I use that. connect T/P leads to meter leads.. reading should be 500mv.
( closed circuit test) connect leads of meter to terminals that your thermostat or on/off swich are hooked too, usually top and bottom terminals on most gas valves, turn unit on and reading should be 150mv or more... you need try open circuit. I can test your vavle too if you like keep me posted if I helped or not. 15 yrs experience in gas repairs!!

honeywell th115 dual use thermostat - farenheit or celcius

From what I have read on these things, never had one, but they have 2 fans, maybe one, plus an auger and thermostat. The one fan would **** fresh air in from the room to fuel the fire, while the other fan would blow the heat back out from a sealed area. The auger spins constantly, slow, dropping pellets on the fire determined by the thermostat. If this is right and relates to your stove, I can see where the smell of smoke would come from. The second fan is pulling in smoke from the fire. Check the gaskets in that area. I was wondering if it wasn't just the new stove smell you were getting?

Yeah, I have a country flame stove and I have had loads of issues. Country Flame stoves are junk, I am working on a class action lawsuit with some other country flame owners as of 2.2.2011
want in?

Some people plump in fresh air but you can also punch out the fresh air in take out on the back of the stove and recirculate the air within your home.I would think twice about installing it in your basement . Basements have a tenancy to create a negative pressure, which means that it can become very difficult to create and up draft through the chimney , which causes the smoke to seep out of the stove into your home. The only way I have found to over come this is to run a torch in the stove for 5 mins before starting a fire, this creates an up draft which eliminates the problem.