Motorola Mobility Audio Players & Recorders - Recent Questions, Troubleshooting & Support

Tap the upper left, upper right, lower right, lower left, (clockwise) to by pass activation.

Motorola... | Answered on Jan 15, 2020

Hi Sohil,

Sadly, if you're unable to get past the lock pattern, you'll have to perform a factory reset. Please follow the steps below to factory reset your device. Keep in mind this will delete all content from the phone.
  • Power off the device
  • Press and hold the R and M keys while pressing the Power button. You will see the red M logo on your screen then the screen with the Android-bot and a blue exclamation mark inside a white triangle
  • Once this screen appears, press both Volume Up and Down keys, then release to get the Android system recovery
  • Use the Volume Up and Volume down buttons to select wipe data/factory reset
  • Choose Yes -- delete all user data to confirm that you would like to wipe all data from the device and press the Return key
  • Your device should now cycle through the wiping/reset process and return to the Android system recovery screen
  • After userdata is cleared, the "reboot system now" option will be highlighted by default. Press the return key to power off/on your device
  • It will take a few moments to arrive at the initial Android Welcome screen.

  • Your phone will reboot and be back to factory settings. You can now set everything back up on your phone again.

    Thank you,
    Motorola Support
    MOTOROLA PRO PLUS Factory Data Reset

    Motorola... | Answered on Apr 26, 2019

    We don't recommend MotoTools 6.2 as it is not an official Motorola Application.

    Motorola Support

    Motorola... | Answered on Apr 13, 2018

    Hi, You can unlock a Motorola V3XX safer and easier using unlock code. You can get the unlock code for a Motorola V3XX from at low cost.


    1 - Switch ON your Motorola V3XX with a NOT ACCEPTED SIM Card,
    2 - Phone will display "Enter Special Code",
    3 - You can now enter the Unlock Code.

    Motorola... | Answered on Dec 26, 2017

    You can get the sim network unlock pin for your Motorola Razr xt910 Black from the online unlocking site by selecting the country and network to which your phone is locked to. Get the unlocking service and provide the IMEI no., when it is asked. You will get the unlock code via mail. Follow the instructions provided accordingly.

    Motorola... | Answered on Nov 11, 2017

    This might work if you aren't using the ORIGINAL charger. I had this problem when my cat chewed through the original Motorola charger. I figured my Blackberry charger would work fine, but it didn't. I then discovered that my Blackberry charger was 700mAH and the broken charger was only 550mAH. When I found another charger with the proper power it charged. I also found that it worked when plugging it into my computer with a standard mini USB. I hope this helps.

    Motorola... | Answered on Sep 23, 2017

    2 days old and defective return for refund or replacement

    Motorola... | Answered on Jul 12, 2017

    A solution to replace the Motorola S9 bluetooth headset 's battery is here :

    Motorola... | Answered on May 18, 2017

    how to charge and switch on Motorola S9-HD wireless headphones...please help me

    Motorola... | Answered on May 03, 2017

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