Microsoft Xbox - Recent Questions, Troubleshooting & Support


On fifa 09 after the game it freezes

You might need a new disc all together, the one you have may have just a couple of scratches. (same thing happened to me!) all i simply did was buy a new disc (fifa) and it started working again. Hope this helps DIGMAN
9/30/2022 5:45:13 PM • Microsoft Xbox... • Answered on Sep 30, 2022

How to make it play the movie

I had the same problem playing video from a data disc, code 69-8007045d. I made the exact same video file play by (1) adding .avi file extension to the file name (i.e. "videofile" renamed: "videofile.avi") and (2) putting it in a folder with the exact same name (videofile.avi). Same video file, didn't have to transcode to .wmv which degrades vid quality. Simple solution, but it worked. This is also the key to displaying a picture file as the icon instead of the generic "filmstrip" pic that displays by default. Just name the picture file the same name as the video and folder (i.e. "video.avi"). This has even worked with divx and xvid encoded videos when I've tried. My guess as to why this happens is that MS doesn't want to be legally or financially responsible for their hardware being used to play protected content, which is also why the status code 69-8007045d doesn't appear anywhere on their official website. Good luck.
8/2/2022 2:35:01 AM • Microsoft Xbox®... • Answered on Aug 02, 2022

How to convert MKV to AVI, MP4, WMV, iPod, iPhone?

try this software at your own risk
6/21/2022 2:29:12 AM • Microsoft Xbox... • Answered on Jun 21, 2022

Xbox 360 wireless guitar connection

I had this issue myself today when I borrowed Guitar Hero III and the wireless guitar from a friend. Luckily I decided to scour the internet before I got so pissed that I broke an accessory that isn't mine.

There are TWO buttons that you have to push to connect a new wireless device to your 360 that isn't connecting automatically.

Step 1
There is a small white button on the face of the 360 just to the right of the controller wire ports. Press and hold this button until the light on your 360 starts to flash. This puts your system into pairing mode. When this happens:

Step 2
There is a small inconspicuous button on the bottom of the guitar near the strap connection When you press and hold this one you will see the lights around the x-box symbol flash in a circle.

If this does not solve your problem, chance are that you are indeed F*@KED and have to return yet another Microsoft product.

4/2/2022 7:43:43 PM • Microsoft Xbox... • Answered on Apr 02, 2022

How to watch a movie dvd on my xbox 360

Insert the DVD into the Xbox DVD tray then close the tray.

There's really nothing special you need to do.

3/2/2022 3:23:49 AM • Microsoft Xbox... • Answered on Mar 02, 2022

My xbox 360 won't turn on!!!

yo i tried everything and it turned out to be what one dude on her said about the usb ....if u look close in the usb port ...ther is 4 things sticking out one port they were all straight the other port they were crushed up against the wall so i took a knife and smashed them back down away from the wall make sure they are pointed down AWAY from the walll i cant plug a controller in that port but i can the other port.....soooooooooooooooooo it dont matter and bammmmmmmmmmmmm it came on i started **** in front of everyone
2/18/2022 12:46:26 PM • Microsoft Xbox... • Answered on Feb 18, 2022

What causes the 2 red lights on xbox?

1 red light indicates that there is general hardware related problem with the console, 2 red lights indicate the overheating of the console, 3 red lights indicate the red ring of death and 4 red lights indicate that you need to tighten your AV console wire.
2/17/2022 7:23:58 AM • Microsoft Xbox... • Answered on Feb 17, 2022

Halo 3

Hi this sounds like what happened to mine and also started with Halo 3 now it happens with all my games. Eventually you will get a red light flashing its the E74 error and will have to be sent to microsoft. The E74 error is a problem with either the AV port the Graphics chip or the AV cable itself

hope this helps please rate me

regards Grant
1/19/2022 1:32:04 AM • Microsoft Xbox... • Answered on Jan 19, 2022


You have the lights of death, but dont fear...just get in contact with xbox they will supposedly replace it for free, because its a defect...

Got this off
Xbox 360: Three red lights flash on the Ring of Light View products that this article applies to. function loadTOCNode(){} Article ID : 907534 Last Review : February 22, 2008 Revision : 6.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You see three lights on the Ring of Light (RoL) flash red on the front of your Xbox 360 console. The upper-right quadrant light is the only light that does not flash red. uparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); The three flashing red lights may indicate that your Xbox 360 console has experienced a hardware failure. uparrow.gifBack to the top
MORE INFORMATION loadTOCNode(1, 'moreinformation'); If you suspect that you are experiencing this issue, you can submit a console-repair request online. However, before you submit your request, we ask that you first try the following two steps to verify that you are indeed experiencing this issue: 1. When you turn on the console, examine the light on the power supply. The power supply light should illuminate green even if the three lights on the Ring of Light flash red. If the power supply light is not green, please follow the steps that are listed in the following Microsoft Knowledge Base articles: 906101 ( Xbox 360: The power supply light is red 906102 ( Xbox 360: The power supply light is orange 906103 ( Xbox 360: The power supply light is not illuminated 2. Turn off the console. Wait 10 seconds, and then turn on the console again to see whether the symptom occurs again.If your console continues to display the three flashing red lights, your console may have to be repaired. For information about how to start the repair process online, please visit (, and then click Console Repair? in the upper-right section of the Web page.

Note The online console repair service is currently not available in all countries or regions.

If you would rather contact Xbox Customer Support directly, please visit ( for information about how to do this.
1/10/2022 9:02:19 AM • Microsoft Xbox... • Answered on Jan 10, 2022

Xbox 360 live acount

The problem is that you have created 2 different accounts, you have to use the account you used to complete the game to join xbox live to maintain the achievements - you can't send game data to another account. Play the original account (the one you completed the game with) and use it with Live. If you haven't discovered this yet or the other account expired get more Xbox Live and go from there.
12/28/2021 2:15:51 AM • Microsoft Xbox... • Answered on Dec 28, 2021

Xbox 360 will only cds not 360 games

im having same problem and my brothers xbox 360 too. we think its because the laser is way to low
12/28/2021 1:59:55 AM • Microsoft Xbox... • Answered on Dec 28, 2021

I need help to record halo 3 gameplay but I dont

Recording Halo 3 game play may seem difficult but is easier than it seems.
  1. Firstly buy a video capture card, such as the Dazzle, The Easy Cap, or the Pinnacle.
  2. Go to your local Radio Shack or electronics store and buy an RCA adapter, RCA cable, and a Scart adapter
  3. For my setup I followed these Instructions
12/20/2021 2:00:25 AM • Microsoft Xbox... • Answered on Dec 20, 2021

Capturing XBOX 360 Gameplay

If you both have Xbox 360s and want to play together, just buy an Xbox Live subscription and play via the Internet. Otherwise, it is impossible to play with him via Skype because your controller would not have an adequate range to connect to his console.
12/20/2021 1:55:44 AM • Microsoft Xbox... • Answered on Dec 20, 2021

How I fix the xbox 360 controller blinking and sync light problem,when the sync button doesnt work?

My only guess would be that you disconnected the cable to the sensor while cleaning your Xbox. Have you checked all the connections before reassembling it? Check out the video I linked, maybe it'll help you!
12/10/2021 11:59:00 PM • Microsoft Xbox... • Answered on Dec 10, 2021

What is the best helmet in halo reach

Haunted helmetis the pilot helmet but opened revealing a face which is a skullcan be achieved by unlocking all base helmets and reaching inheritor rank
10/30/2021 2:35:53 AM • Microsoft Xbox... • Answered on Oct 30, 2021

My xbox 360 wont show a picture but it has sound

My Sons Xbox had sound but a blank screen. at first i thought it was the video leads.. Borrowed a set from his friend but still the same.. blank screen but sound. I thought about the towel trick but was wary.. so instead i went to a comp repair shop. He suggested the towel trick... he said it may or not work. So being out of warranty with nothing to lose , i gave it a go.
Remove your hard drive and video leads leave just the power lead attached. Wrap your xbox in three towels and switch it on for about 20mins (which i did). Switch it off (it may already have switched itself off ! leave it to cool for about 15 mins and then plug everything back in . I was amazed to find my sons xbox up and running agian. Hope it works for you !! It did for me and i still can't belive it!
10/2/2021 1:49:42 AM • Microsoft Xbox... • Answered on Oct 02, 2021

My 360 just wont start and it worked the other

his I have seen before and it tells me the machines is displaying the signs of lead free solder failure (85%sure). you could strip the machine down and replacing the x-clamps at the same time do the heat-gun fix if you don't have access to an IR oven.
To me it will just get worse and will definitely need the x-clamps replacing AND the solder re-seating.

if you want to attempt this yourself i have some free guides available and is relatively easy to do, you would need a few tools including heatgun. We use something called an ir oven which re-heats the solder and in turn re-seats it but the heatgun can be just as good sometimes.

hope that helps in some way
9/21/2021 5:46:58 PM • Microsoft Xbox... • Answered on Sep 21, 2021

The picture stays black.. i bought a new hd cord

If you don't want open the box then the towel trick is the only option. (not recommended)

Recommended fix: get youself a xbox repair kit and replaced the xclamps. You can get them at

My personal favorite method: Get yourself a heatgun. You can fine them at most hardware store for like $25-30. Open the case, take out the heatsink on the GPU. Set your heatgun at 300-400 degree and blow at the GUP for like 90seconds at circular motion and two inches above the the GUP. Let it cool down and apply new thermal compound. Put the heatsink back and everything else. Test your console before putting the case back on.
9/21/2021 5:46:37 PM • Microsoft Xbox... • Answered on Sep 21, 2021

Gears of war 2 counters

It is not my duty to solve this problem.
it is epic's.
so the solution is never to buy another game by epic.
Problem Solved.
3/31/2021 2:40:29 PM • Microsoft Xbox... • Answered on Mar 31, 2021
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