Maytag Neptune - Recent Questions, Troubleshooting & Support


Hey geonkarla637,

Good job on troubleshooting, let’s focus on the Left Hand Lid Lock. It has the dual signaling functions to allow the Machine to operate as designed. The first signaling function is “Lid is Open/Lid Closed” signaling the “OP” error code for lid is OPEN if you press the Start button at the Start of a cycle or during a pause and resume portion of a cycle and “OD” error code if the machine has not seen the lid open for three completed machine cycles your issue. The second signaling function is “Failed to Lock” the “FL” error code.

Because the Control Board programming is looking for the contact open/closure transitions at appropriate times of the wash cycle from the Magnetic Reed Relay in the left lid lock. I see no way to fool it by bypassing the magnetic reed relay in the Left Hand Lid lock assembly and have the machine work as designed.

What I would do next is remove the Left Lid Lock and very carefully open it up. I found it is very easy to break off the enclosure locking tabs. I use a fine flat jewelers screw driver and X-acto blade and work around the locking tabs to open the case halves. I wedge small paper clip ends in the case halves as I work around the tabs. Again I stress they break off in a heartbeat take it slow and no coffee for 24hrs before you begin this operation …. (:

How do the black and red wire on the reed relay look? If they look like this I would take a low wattage soldering iron fine pencile tip 25W no more than 60W iron and solder back on the broken end if that has happened. If you don’t want to deal with that you need to replace the Left Hand Lid Lock .

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I would also use a drop or two of WD-40 on the slide switch in that signals “Lid Is Locked”. I’m going to include a pic of my attempt to document the Left Hand Lid Lock Control Board inputs and signaling outputs. I have labeled the Pins on that lock assembly for my reference, I cannot correlate them one for one to the schematic packed in the machine console. I have measured and watched the +12VDC input and output transitions with my DVM for the Lid Is Closed and Lid is Locked on the Control Board at connector P3. If your Left Hand Lid Lock is signaling correctly out of the assembly then I would trace the +12VDC signaling back to the control board. From your previous troubleshooting you have insured there is no corrosion on the male Left Hand Lid Lock assembly and the mating plug end.
8fdcfb6.jpg

Please let me know what you find, I hope this helps; I’m a rookie owner still learning how to troubleshoot/repair the machine.

As a side note I unplugged the Right Hand Lid Lock and taped up the plug end. I would never replace that lid lock if it failed my choice; I find it helps to simplify troubleshooting.
Good Luck …………..Rich

Maytag Neptune... • Answered on Feb 15, 2021


Use a Wet and Dry vacuum and vacuum the water out, or use a Siphon hose.

Maytag... • Answered on Oct 15, 2020


rear bearing is pressed into outer drum never changed bearing only usually requires entire drum replacement instead..also shaft on rear of inner basket is probably scored bad and needs replacement too

Maytag Neptune... • Answered on Oct 14, 2020


F28 is a misc error,
most of the time it is because the washer is NOT LEVEL.
1. Unplug waher,
2. Relevel washer. (make sure all legs are equally distributing weight, so as to ensure no shaking). See owner's manual.
3. Plug in, and use.
Hope this helps.
Jay

Maytag MAH6500... • Answered on Sep 11, 2020


When door locks like that next time. If you remove the top of the machine. Reach down inside on left side. There is a small wire cable that you pull up on. Will manually unlock the door. Then plug power cord in to wall. Power it on let it go through reset cycle and it will work properly again. However if you can't reach the latch through the top. Tilt washer forward and reach up from the bottom. If you get an F1 code it's low water pressure.

Maytag Neptune... • Answered on Dec 31, 2019


Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

Maytag... • Answered on Oct 09, 2019


you dont need to reset the times, all that has changed is the soil type. in example, light, regular or heavy. that is what causes the times to change.
you just need to push the options button until it shows the type of cycle you want.
also make sure you have the proper cycle selected and then look to see what other options are selected. you just have too many options turned on, so look at the controls to see what is different then you remember.

Maytag Neptune... • Answered on Jan 20, 2019


I assume the model starts with a M, not a W? Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber? No draining issue (no pumping sound): Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board. Some draining issue: It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses. Watch video if you want to inspect the pump and hoses

Maytag Neptune... • Answered on Jan 10, 2019


does it say do in the display as if the door is open??

Maytag Neptune... • Answered on Nov 23, 2018


I just had this problem come up this morning. I turned the machine off, then started again. It works fine! This is what my Maytag looks like.
10_14_2018_10_28_14_pm.jpeg

Maytag... • Answered on Oct 15, 2018


Try unplugging it for a minute and plug back in, that should reset it.

Maytag Neptune... • Answered on Sep 24, 2018


First things first... please follow this link to see if your machine is part of Maytag's recall... http://www.washerrecall.com/ or this site for details on the recall... http://www.cpsc.gov/cpscpub/prerel/prhtm...

Maytag Neptune... • Answered on Sep 17, 2018


Have you checked lid switch? If bad, unit will not spin and drain.

Maytag... • Answered on May 28, 2018


There may be a problem with the Appliance Control Board, or the associated wiring. Power unit down by turning off the circuit breaker(s) for one (1) minute. Power unit up by turning on the circuit breaker(s). Monitor the oven for one (1) minute to ensure the error code does not display again.

Maytag Neptune... • Answered on Apr 25, 2018


Try spin only cycle. Should drain water then spin. If that doesn't work it may be the power outage started as a power spike and fried your control board. Good luck.

Maytag Neptune... • Answered on Mar 01, 2018

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