Maax Home - Recent Questions, Troubleshooting & Support

This usually indicates the pump is seized or has an obstruction in the impeller. The humming sound is from the electric motor, if left on it will trip the circuit breaker

Maax Home | Answered on Dec 02, 2019

good luck, designers must have thought they would last forever

Maax Home | Answered on May 23, 2019

I can't tell about your water supply from this posting. Is it possible you have iron or sulfur in your water that only shows up in the hot water? If so, you may not have drained the water heater often enough to prevent problems. Usually, draining it about every 6 months will do it. To drain the water heater, turn off the energy source (electricity or gas), turn off the inlet valve, and connect a water hose to the drain at the bottom of the tank. Open the drain ****. Some don't have handles and require a flat blade screwdriver to open them. Run the drain hose down the driveway so the hot water from the tank doesn't kill your lawn. By the time it reaches the street, it should be cooled off enough not to hurt anything. If it's been a while, you may want to weight down a trash bag at the end of the hose so the water and sediment coming out don't stain your concrete driveway. Let the water from the end of the hose dissipate over the trash bag. It takes about 30 minutes to drain a 40 gallon water heater. It goes faster to carefully open the overflow pop off valve to let air in while it's draining. When it's drained, close off the drain spigot, open the incoming water and when it is quiet again (full), turn the energy back on. You may have to relight the pilot or click the igniter until it flashes one time to let you know it's working. You should have hot water again in about 30 minutes. If the smell in the drain persists, some baking soda and vinegar flush will normally take care of that.

Maax Home | Answered on May 14, 2019

Does that model use an air switch to turn it off and on? You may have a loss of air compression in the switch linkage somewhere. It's not uncommon for those to fail after a few hundred compressions, especially if they were impacted sharply.

Maax Home | Answered on May 14, 2019

Look at these two web pages to see if they will help

Maax Home | Answered on Jan 18, 2019

overload or insulation problems
get in an electrician to check with the appropriate meters

Maax Home | Answered on Oct 10, 2018

There is a heating unit somewhere that produces the steam. There should be an access panel somewhere to allow maintenance and repair. It could be in the tub surround or it could be behind a false door under the vanity or it could be in the wall depending on how you bath is laid out. Look for a panel with some screws.

Maax Home | Answered on Nov 20, 2017

Few plumbing issues such as Dripping faucets. Running toilets. Leaky valves. Clogged bathtubs can be solved by our own trying few things.
1)Firstly lookout for what is causing blockage such as soap or hair inside the pipeline blocking water just pull it out from pipes.
2)Secondly use a plunger(Tool used by plumber to clear clog) pour some water in bathtub to cover the plunger block the overflow of water with rag.Place the plunger over drain pull up & down 5 to 6 times.
3)Lastly if still the clog is not cleared try out with snake a long flexible steel cable wound on a handle In a sink you just feed the snake down the drain, but on a bathtub you need to feed the snake down through the overflow plate opening. Start by feeding about 3 feet of the snake into the opening, turning it as you push it forward. You will feel some resistance as you work the snake through the trap under the drain, and the turning helps to move the head through the trap. The snake should either break up the clog by pushing its way through it, or your turning will hook the end of the snake onto the clog and you can pull it out.

After trying with above if still there is plumbing issue call sewer line repair services for help.

Grease Trap Services

Maax Home | Answered on Oct 26, 2017

It should be easy. You should be able to unscrew the stopper and take it out. The part of the drain that sits inside the tub screws in to the drain under the tub. It takes a special tool to remove it but you can use either two screwdrivers or is the opening is big enough the handle of your pliers and put them in the drain. If you look inside the drain there are two or three braces that go across and that is where you need to put the pliers or screwdriver in to get it to turn out. You can either get a new gasket or some plumbers putty and repair it. I hope that helped.

Maax Home | Answered on Oct 03, 2017

These units sometimes have a GFI outlet behind inside wall under the tub some where or in a closet or even in the bathroom some where-check if you do have one it may need to be reset

Maax Home | Answered on Sep 12, 2017

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