LeapFrog Computers & Internet - Recent Questions, Troubleshooting & Support

?? I look for the good man. ?? I would be your? Mis??tress!!?? Pun??ish me! ??=>> bit.do/fyV8L

LeapFrog... | Answered on Mar 11, 2020

Had the same problem. I could randomly make it turn on by some bazzarre combination of pushing buttons. Now won't do anything. Call Leapster 800 #, and thought I was getting a bunch of b.s. from a "tech" person, however IT IMMEDIATELY RESOLVED THIS PROBLEM. Remove the battery pack and batteries. Take a pencil eraser and rub/clean the contact point where each battery goes in on the tray (except the coil sides). Reinstall the batt's back in the trey. Use the eraser to do the same thing to the outside contact points on the outside edge of the tray as well as on the Leapster itself where the tray goes. Finally reinstall the the battery tray, and BINGO ! Crazy....I would have lost a bet on this "fix".

LeapFrog... | Answered on Feb 23, 2020

I have the same problem and this is the response I just got from the company. "Regrettably, effective April 1, 2018, LeapFrog Connect software for this device has been discontinued and is no longer available. The device itself will continue to operate as normal with the last content that was loaded.
Currently, LeapFrog has no plans to provide further maintenance or support services for the feature of this discontinued product.
Best Regards,
LeapFrog Customer Support"
Does anyone have the software for a Mac that can make it available for downloading?

LeapFrog... | Answered on Dec 23, 2018


If you are in the US, you can call their Consumer Services number at:


They will be able to help you get a new one.

Thanks for using Fixya.

LeapFrog... | Answered on Dec 08, 2017

Hello Laurie
Im not sure if you ultra leappad is the same as a Leappad 2 explorer
but heres a clip that might help you.

Reply to let me know if this helped.

LeapFrog LeapPad... | Answered on Feb 22, 2015

1) Ensure that a cartridge is not inserted
2) Hold down the Hint button while turning the unit on
3) When the LEAPSTER menu screen appears, press the A button
4) Touch each of the crosshairs that appear with the stylus
5) Restart unit

LeapFrog... | Answered on Feb 02, 2015

Will take it to the apple store

LeapFrog LeapPad... | Answered on Dec 17, 2014

Look at the goodwill for a used 1 that works

LeapFrog Leap... | Answered on Nov 19, 2014

You can purchase the manual from here Follett Early Learning

LeapFrog... | Answered on Sep 07, 2014

Internal means inside. An internal battery is a battery located inside the device. To get to the battery one has to open a battery compartment or loosen some screws to remove the back.

LeapFrog LeapPad... | Answered on Aug 05, 2014

I just had the same exact problem. We followed the leap pad recommendations for cleaning the stylus connection. Then we used a q-tip to clean the cartridge port and blew into it. Now it works.

LeapFrog LeapPad... | Answered on Jun 15, 2014

Blow the cartridge opening out with a blowdryer.

LeapFrog LeapPad... | Answered on Jun 15, 2014


If you live in the US, the Consumer Services number is 1-800-701-5327.

They will help you order a new pen.

Thanks for using Fixya.

LeapFrog... | Answered on Jun 04, 2014

I just to the screws out from the bottom of the globe and took the little panel off near the battery panel. The pen is wired in with a rca jack and if we cant find replacement pens for it...it would be easy to replace. Any suggestions

LeapFrog... | Answered on May 22, 2014

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