LeapFrog Computers & Internet - Recent Questions, Troubleshooting & Support
Leapster won't turn on
Had the same problem. I could randomly make it turn on by some bazzarre combination of pushing buttons. Now won't do anything. Call Leapster 800 #, and thought I was getting a bunch of b.s. from a "tech" person, however IT IMMEDIATELY RESOLVED THIS PROBLEM. Remove the battery pack and batteries. Take a pencil eraser and rub/clean the contact point where each battery goes in on the tray (except the coil sides). Reinstall the batt's back in the trey. Use the eraser to do the same thing to the outside contact points on the outside edge of the tray as well as on the Leapster itself where the tray goes. Finally reinstall the the battery tray, and BINGO ! Crazy....I would have lost a bet on this "fix".
on Feb 23, 2020
I bought a used leapfrog my own leaptop for my granddaughter How do I reset it and replace her name for the one installed?
I have the same problem and this is the response I just got from the company. "Regrettably, effective April 1, 2018, LeapFrog Connect software for this device has been discontinued and is no longer available. The device itself will continue to operate as normal with the last content that was loaded.
Currently, LeapFrog has no plans to provide further maintenance or support services for the feature of this discontinued product.
LeapFrog Customer Support"
Does anyone have the software for a Mac that can make it available for downloading?
on Dec 23, 2018
1) Ensure that a cartridge is not inserted
2) Hold down the Hint button while turning the unit on
3) When the LEAPSTER menu screen appears, press the A button
4) Touch each of the crosshairs that appear with the stylus
5) Restart unit
on Feb 02, 2015
My leap pad won't recognize
I just had the same exact problem. We followed the leap pad recommendations for cleaning the stylus connection. Then we used a q-tip to clean the cartridge port and blew into it. Now it works.
on Jun 15, 2014
Leap Frog Interactive Explorer Globe.
I just to the screws out from the bottom of the globe and took the little panel off near the battery panel. The pen is wired in with a rca jack and if we cant find replacement pens for it...it would be easy to replace. Any suggestions
on May 22, 2014
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