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I'm trying to clean up some very old assistance requests; so sorry about the almost 1-year passage of time since your request.

Use this link to navigate to other information about your lock:

http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HieMAAS.aspx

A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

If all else fails, contact their Customer Support from the link on the Kwikset page.

Good luck!

Kwikset... | Answered on Mar 07, 2020


If this is a battery operated lock then the backlight doesn't stay on (otherwise it will wear the batteries out). To make the keys light up when you want to enter your code you have to push the lock button on the keypad first. If the keypad light has never come on then open the door and manually lock the interior lock then press the keypad lock button then the above instructions will work. This is the solution I got from Kwikset customer support and it worked for me. Hope this helps you.

Kwikset 909 ... | Answered on Nov 06, 2019


Presumably the lock is defective.

Kwikset Locks &... | Answered on Sep 26, 2019


I don't know if this is the best answer, but I would try to slip a heavy credit card between the door and the jam where the knob is. It may be a quick solution for the moment.

Kwikset Locks &... | Answered on Jun 25, 2019


Have you released the knobs? They are held on with a small depression thing on the stem of the handle. Press this in and pull on the knob to release it.

Try the video it may be of some help but do the opposite
to the fitting.

Kwikset Locks &... | Answered on Jun 13, 2019


The continuously auto locking was happening for me because the extended deadbolt lock was hitting the back of the drilled frame. So when it locked it did not fully extend and it thought it was not locked and would try again every 30secs.

The fix was to be sure your hole is deep enough for the locked dead bolt to sit into without hitting anything.

Kwikset Smart... | Answered on May 19, 2019


notify manufacturer or locksmith

Kwikset Locks &... | Answered on May 02, 2019


Remove it and take it to a locksmith or
go get a new one or
hire a locksmith to come out to your house
they have tools to be able to reset when you have no working keys

Kwikset Locks &... | Answered on Mar 23, 2019


It could be that you are trying to add a code again as well. You can not have the same code in say space one that you have in space 5.

My Kwikset lock has been working beautifully for several years now, and it is handy to not have to use keys.

If you can't figure out the programming, and want to start from scratch, with mine I believe that you remove the battery pack, press in on the program button for ten seconds, and reinsert the battery pack while still holding the program button. That erases all of the stored codes, and you can start over again.

None of what you described sounds like a locking issue, but a programming issue.

Kwikset Locks &... | Answered on Mar 07, 2019

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