Kohler Home - Recent Questions, Troubleshooting & Support

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Kohler lowboy toilet seat does not have bolts underneath

I have the same low boy where the bolts are inside the hollow body of the toilet. I called Kohler customer service and was told to use brute force to yank the toilet seat out. My husband suggested using a saw to cut the bolt but he hasn't done it yet. He wants to replace all our Kohler low boys which constantly leak becos of poor design of handle and flapper. The handle pulls the flapper slightly to the side when you flush. And the flapper lip being a tiny bit too small, if it doesn't sit just right, the toilet leaks. We've replaced one already with a Toto and love it. Too bad that Kohler isn't trying to fix the problem as I see many many online posts with the same problem and recommendation to replace the Kohler with Toto or somethng else.
7/20/2022 8:10:17 PM • Kohler - Toilet... • Answered on Jul 20, 2022
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Water is leaking into the toilet

Take a close look at the Geberit TM seal...mine had air bubbles in it that prevented a flush seal...and heance a slow leak that caused it to fill-up many times a day and night...see my issue here: https://pierrebridge.wixsite.com/fixit.
5/22/2022 4:06:36 PM • Kohler K-3654-0... • Answered on May 22, 2022
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How do you tighten the toilet seat on a Kohler Escale toilet?

https://www.us.kohler.com/webassets/kpna/catalog/pdf/en/1095641_2.pdf
10/15/2021 8:04:37 PM • Kohler Home • Answered on Oct 15, 2021
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I have 2 toilets, 1 up & 1 downstairs, and

Get a water closet auger at the hardware which will allow you to remove any obstruction in the gooseneck part of the toilet.
9/3/2021 4:53:40 PM • Kohler K-3422 -... • Answered on Sep 03, 2021
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Can't adjust flush time for complete flush, low bowl water level

flush time depends on how much water is in it,
the water level flote has an adjuster on it, but i cant rember were it is,,, sorry
9/3/2021 4:47:56 PM • Kohler K-11470-0... • Answered on Sep 03, 2021
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Kohler Whirlpool jets are weak.

Kohler has good support. You can view the diagrams for that unit with the link I am posting. There are no filters listed in the diagram that might need to be cleaned. There is a chance that the unit has developed a clog from hair etc in the pump impellor. The flange may have come loose and is allowing air in the suction side of the pump too. Kohler has online chat and support numbers you can call too. K-1357-RA ' Devonshire 5-Foot Whirlpool with Apron and Right Drain ' KOHLER
8/13/2021 2:05:35 PM • Kohler Home • Answered on Aug 13, 2021
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Kohler toilet leave black streaks and small black particles coming out of water holes under toilet bowl rim.

#K4421 Re black specks coming from rim jets (only). Me too. Looks like bits of rotting rubber. Water in tank is clear-no specks there. I suspect the small hose from fill valve to top of flush piston may be breaking down, as it has gone rigid and I'm afraid to squeeze it lest it shatter. First thing I'll try is replacing that hose, if I can find one. My daughter has same toilet but no "specks". With her toilet, it's the same small hose but the problem is it occasionally pops off at fill valve end. I can fix that with wire but when I find hose source, I'll buy two.
6/15/2021 4:03:07 PM • Kohler - Toilet... • Answered on Jun 15, 2021
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How to adjust the water presure on a Kohler K-T14422-3 shower head

just turn the water valve down some
5/21/2021 8:50:19 PM • Kohler Home • Answered on May 21, 2021
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How do I fix KOHLER Touchless toilet it keeps flushing, it is less than 6 months old

We had a problem with phantom flushing. Call Kholer. They will send redesigned battery holder and top of flush unit for free. Seems to have fixed the issue.
1/9/2020 11:21:38 AM • Kohler Home • Answered on Jan 09, 2020
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How to change the battery in the kohler veil toilet?

The only batteries are in the docking station. If the remote is attached to the docking station, take that off and set it aside. Next, carefully lift the docking station up and out from the mounting bracket. Look at the back of the docking station, push the two tabs outwards (away from each other) simultaneously to open the battery compartment cover. Replace the batteries (4 AAs) in the correct orientation. Reinstall the cover. Then replace the docking station on the mounting bracket and put the remote back on the dock if desired. These directions are shown in the Homeowner's Guide (without the service parts) available on the product page: https://www.us.kohler.com/us/veil-intelligent-comfort-height-skirted-one-piece-elongated-dual-flush-toilet/productDetail/toilets/1120267.htm . Scroll down to the Installation section to find the link to the document. The current link to this guide is https://www.us.kohler.com/webassets/kpna/catalog/pdf/en/1226974_5.pdf . I hope this helps. Cindy Wells
1/5/2020 12:50:49 AM • Kohler Home • Answered on Jan 05, 2020
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Unclipping collet a kohler sink hose

First, identify the style of your quick connect hose. See the steps on this Kohler Fawcet Link for disconnecting your pull-out kitchen faucet quick connect hose. Follow this link: https://support.kohler.com/hc/en-us/articles/360001798834-Disconnect-Quick-Connect-Pull-Out-Kitchen-Faucet-Hoses Make sure the water valves are closed and the water pressure is relieved before attempting to service your kitchen taps.
10/12/2019 11:07:46 PM • Kohler Home • Answered on Oct 12, 2019
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What is the best way to remove a ring in the toilet bowl of a new Kohler toilet, In a very hard water area?

I just posted an answer here, but don't see it. ??
5/12/2019 1:13:24 PM • Kohler Home • Answered on May 12, 2019
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How do you remove a ring on the bowl of a new Kohler toilet. This is a very hard water area?

The brand of toilet doesn't matter. You need a product that cuts calcium and lime. It may take some soaking and scrubbing. Once you get it clean, use the product regularly. CLR makes a line of products: https://clrbrands.com/en-US/Products/CLR-Household/CLR-Calcium-Lime-Rust-Remover
5/10/2019 9:38:53 PM • Kohler Home • Answered on May 10, 2019
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I have a Kohler spa tub. I want to change the air switch on the top of a Kohler Proflex #1157 motor. I cannot seem to figure out how to get the top of the switch off. I cannot find any screw heads.

I don't know this specific tub, but here's the pictoral. The button (90105) should come out of its base, held by friction of O ring. This should allow you to disconnect the pressure line. If you are looking to replace the complete assembly, likely you will need a basin wrench to reach nut (65157). kohler1-ggmuzyqdnvlyrlfigj0gxfoh-4-0.png Here are links to Kohler, specific to this tub. https://www.us.kohler.com/us/catalog/svg_viewer.jsp?productId=415928&diagram=3 https://www.us.kohler.com/webassets/kpna/catalog/pdf/en/1010564_5.pdf
3/18/2019 1:06:40 AM • Kohler Home • Answered on Mar 18, 2019
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