Kodak EasyShare - Recent Questions, Troubleshooting & Support - Page 8

I needed to reload my AiO Home Center software and no one seemed to have the correct procedure. Maybe if you remove & reinstall yours it will resolve your problem. This procedure worked for me on my XP-machine:
1. got to Control Panel/Printers&Faxes and delete the printer
2. go to your Hardware/Device Manager/Universal Serial Bus Controllers, right-click on USB Composite Device and select Uninstall
3. go to Control Panel/Add/Remove Software and remove the EasyShare software
4. disconnect the cables from the Printer
5. download from Kodak.com the program "install_aio.exe"; run the program
(I selected only AiO+EasyShare+Software Updater to load)
6. followed the prompts after the sw installed to reconnect the Printer cables
7. rebooted


Kodak EASYSHARE... | Answered on Apr 11, 2014

Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.

Kodak EASYSHARE... | Answered on Apr 05, 2014

in order to fix this problem... do a right click of mouse on the kodak printer icon under printers and fax option. there u will find an option "see what's printing", double click on it and select the option for use printer online. i hope this will fix the issue for you.

Kodak EASYSHARE... | Answered on Apr 02, 2014

Try cleaning the heads by running the printer through the cleaning cycle from the maintenance menu. If that does not work, you may have a color cartridge that has dried out and needs to be replaced.

Kodak EASYSHARE... | Answered on Apr 02, 2014

This is often a problem when using non-Kodak inks as the cheap after-market cartridges use dye instead of pigment inks. Replace the after-market cartridge with the proper Kodak pigment ink cartridge and the problem should go away. If you are using a Kodak cartridge, you may need to run your printer through the cleaning cycle a couple of times. Also, run the printer through the calibration cycle once.

Kodak EASYSHARE... | Answered on Apr 02, 2014

If you have used the cleaning cycle and did not have success, you will most likely have to replace the print heads.

If you do not print weekly with a Kodak printer, the ink can dry inside the heads and they stop printing or start missing lines that cannot be fixed by using the kodak cleaning cycle. . I have had this happen to two of my Kodaks. To prevent this, if you are not using them regularly, print a test sheet weekly and you should have no problem. At this point, your best bet is to order new heads for your printers and then maintain them with weekly test prints.

Kodak EASYSHARE... | Answered on Apr 02, 2014

Are using genuine cartridges for you device? 3rd party cartridges can often cause these issues.

Kodak EASYSHARE... | Answered on Mar 20, 2014

Printers usually will be recognized when the power is on, also check on the connection. Along with these printers are the software it came with, assuming they're installed and seem inoperable at the moment. So you might want to check Device Manager to make sure everything is all good there. You can also use functions in the control panel and perhaps achieve the same purpose, that is without using the software it came with. Hope you fix it.

Kodak EasyShare... | Answered on Mar 03, 2014

take ink cart. out, there is a release button center top just below the hole in the middle of the print head. That releases the print head take out at an angle. Hope this helps!!!!!!!!!

Kodak EASYSHARE... | Answered on Feb 28, 2014

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