JVC Video Cameras - Recent Questions, Troubleshooting & Support


Jvc AV70BT production mode

You can exit production mode by pressing the menu and reset button. Simply press and hold the MENU button first then press and hold the small reset button. Keep both buttons down until the radio powers off and back on. Do not let go of the buttons until the radio comes back on and off production mode. You may also press the MENU and reset buttons repeatedly.
3/10/2024 6:13:37 PM • JVC Video... • Answered on Mar 10, 2024

The cassette is stuck in my JVC GR-D270. When I open it up it doesn't pop up or anything. Is there a reset button to make it pop out or is there a way to manually remove it?

The reason the tape is jammed in there is due to the mechanism not completing its routine and jamming. This can be caused by a worn/broken belt or even a motor supply or the motor itself. It needs expert hands to remove the cassette without damage.
2/6/2024 7:07:47 AM • JVC Video... • Answered on Feb 06, 2024


The mechanism is jammed. Probably due to its age.
1/23/2024 7:05:13 AM • JVC Video... • Answered on Jan 23, 2024

How to remove jvc av70bt production mode

Jvc kw-av70bt is in production mode some say you change it by pressing and holding menu and reset buttons
10/10/2023 9:07:46 PM • JVC Video... • Answered on Oct 10, 2023

We have a jvc camcorder gr-0771 keeps giving error 3 safeguard mode how do we get out of it.

Error 3 means the mechanism is stuck/jammed. Take it to a JVC Camcorder service agent.
9/26/2023 12:49:59 PM • JVC Video... • Answered on Sep 26, 2023

Wherecan I find a driver for JVC GR DX 37

Bearing in mind that this equipment coexisted with Windows XP, you can try emailing jvc suppport requesting the driver or venture into the quicksand pit of driver updaters. There you may or may not find a compatible driver, bearing in mind some updaters will claim to have a compatilbe driver up to and including Windows 11. Some forums suggest you don't need a special driver. other forum users say they have tried various drivers and not found them to work. And then there are those who claim the driver came out on CD. Would that leave you looking for an XP computer to run the driver upon? you would be chasing air to find a very recent laptop having a CD reader. I make no claim to knowing whether the following would work for you, given the original driver was XP compatible. i would make a restore point before even trying it; https://www.solvusoft.com/en/update/drivers/digital-video-recorder/jvc/gr-dx37/sub-models/ https://www.driverguide.com/driver/detail.php?driverid=1404220 https://forums.techarp.com/threads/jvc-gr-dx37-camcorder-driver.17415/ https://www.jvc.com/usa/support/
7/9/2023 5:24:01 PM • JVC Video... • Answered on Jul 09, 2023

JVC everio gz ms120 menu buttons no longer working

If you're experiencing issues with the menu buttons on your JVC Everio GZ-MS120 camcorder after adjusting the settings, there are a few troubleshooting steps you can try:
  1. Remove the power source: Disconnect the camcorder from any power source, including the battery and AC adapter. Leave it disconnected for a few minutes to ensure a complete power cycle.
  2. Reset the camcorder: While the power source is disconnected, press and hold the "Reset" button on the camcorder. The reset button is usually located in a small hole or recessed area and may require a small pin or paperclip to access. Hold the button for several seconds, then release it.
  3. Reconnect the power source: Reattach the battery or connect the AC adapter to the camcorder and turn it on. Check if the menu buttons are now responsive. If not, proceed to the next step.
  4. Connect to a computer: Use the USB cable to connect your camcorder to a computer. Once connected, some camcorders allow you to control and adjust settings through the computer's software or firmware update utilities. Try accessing the settings through the computer interface to adjust the display brightness or perform a factory reset.
  5. Contact JVC support: If the above steps don't resolve the issue, it's recommended to reach out to JVC's customer support for further assistance. They can provide specific guidance tailored to your camcorder model and help you troubleshoot the problem effectively.
Remember to provide as much detail as possible about the issue and the steps you've already taken when contacting support. This will help them provide accurate and efficient assistance.
6/18/2023 4:00:39 PM • JVC Video... • Answered on Jun 18, 2023

Condensation operation paused

Remove power from the camera. I remove the battery as well. In the back of where the tapes go, on the left side is a silver component. It's just behind a metal roller that hangs down from a plastic piece over the head. If you look behind the roller diagonally across where the tape goes, you can see a black square on the right side of the silver component. Clean this (gently!) with a moist cotton swab. The swap should get a bit of black gunk off. I'd recommend cleaning it with a dry swab next to remove any moisture. Wait a minute or so to be sure it's dry. Then re-apply power. You should not see a false condensation message for a long time.
6/3/2023 12:58:07 PM • JVC GR-X5 Mini... • Answered on Jun 03, 2023

My JVC S800U Editing System will not power up. It has good power source.

This is a $3,500 machine, so professional repair only. Find a local JVC Service Centre. This is not a known issue and you are the only person with it. You tried a Power Reset? https://www.google.com/search?q=JVC+S800u+Editing+system%2C+no+power https://www.google.com/search?q=JVC+service+centre ..
4/13/2023 9:05:44 PM • JVC Video... • Answered on Apr 13, 2023

Play back on jvc video movie GR-A1E distorted

It is possible that the heads in your JVC video camera need cleaning, especially if the playback picture looks distorted and similar to a VHS tape played on a player with dirty heads. Dirty or worn-out heads can cause playback issues, including poor picture quality, distorted images, and tracking problems. To clean the heads in your JVC video camera, you can try the following steps:
  1. Purchase a head cleaning cassette: You can find head cleaning cassettes online or in electronics stores. Make sure to get one that is compatible with your JVC video camera.
  2. Insert the cleaning cassette: Open the tape compartment on your JVC video camera and insert the head cleaning cassette. Close the tape compartment.
  3. Run the cleaning tape: Press the play button on your JVC video camera to run the cleaning tape. The cleaning tape will clean the video heads as it plays.
  4. Eject the cleaning tape: Once the cleaning tape has finished playing, eject it from your JVC video camera.
  5. Test your tapes: Try playing your tapes again to see if the picture quality has improved.
If cleaning the heads does not solve the problem, it is possible that there is a more serious issue with your JVC video camera.
3/18/2023 9:07:17 PM • JVC Video... • Answered on Mar 18, 2023

How to fix Jvc GR-D239E safemode 06?

Safemode 06 on JVC camcorders usually indicates a problem with the tape transport mechanism. It could be a mechanical issue or an electrical issue. It's possible that the black rubber you found inside the camera was a part of the tape transport mechanism that came loose or broke off. It's also possible that there is some debris or dirt stuck in the tape transport mechanism, preventing it from functioning properly. One thing you can try is to clean the tape transport mechanism with a soft brush or compressed air. Be careful not to touch any of the delicate parts inside the camera. You can also try using a different tape to see if the problem is with the tape itself. If cleaning the tape transport mechanism and using a different tape doesn't solve the problem, it may be necessary to take the camera to a professional for repair. They will be able to diagnose the issue more accurately and determine if any parts need to be replaced.
3/18/2023 8:18:17 PM • JVC Video... • Answered on Mar 18, 2023

Hdd error on cam, wht to do?

If you are unable to reformat the hard drive using the camera, and the USB drive is not showing up on your PC, there may be an issue with the hard drive itself. You could try using a different USB cable or a different computer to see if the USB drive shows up. If the issue persists, you may need to replace the hard drive. Before replacing the hard drive, you could try resetting the camera to its factory settings to see if this resolves the issue. You can usually find instructions for how to do this in the user manual for your camera. If none of these steps work, you may need to contact the manufacturer or a professional repair service for assistance.
3/18/2023 8:17:32 PM • JVC Everio... • Answered on Mar 18, 2023

I have a JVC GR - 65 moviemaker. when I try to export the footage from my tapes to digital. the footage goes all glitchy and stutters not being able to see a clear view of the video any ideas ?

It's possible that the issue is related to a problem with the tape itself, the camcorder's playback mechanism, or the connection between the camcorder and the device you're using to digitize the footage. Here are a few things you can try to troubleshoot the issue:
  1. Clean the camcorder's playback head: Over time, the playback head on your camcorder can get dirty or clogged, which can cause problems when you're trying to digitize your footage. You can clean the playback head using a cleaning cassette or by using a soft cloth and rubbing alcohol to gently clean the head. Be sure to follow the instructions in your camcorder's manual.
  2. Check the condition of the tape: Your footage may be glitchy or stuttering because of a problem with the tape itself. Check the tape for any damage, such as wrinkles, tears, or warping. If you notice any damage, you may need to try a different tape.
  3. Use a different playback device: It's possible that the issue is related to the connection between your camcorder and the device you're using to digitize the footage. Try using a different device, such as a different computer or a different capture card, to see if that helps.
  4. Check your capture settings: Make sure that the settings on the device you're using to capture the footage are set correctly. Check the resolution, frame rate, and other settings to make sure they match the settings on the camcorder.
  5. Try a different cable: The cable you're using to connect your camcorder to your capture device may be faulty. Try using a different cable to see if that helps.
If none of these steps resolve the issue, it may be worth consulting with a professional technician who can diagnose and repair the issue with your camcorder or provide other troubleshooting options.
3/3/2023 3:09:41 PM • JVC Video... • Answered on Mar 03, 2023

Using vidbox to transfer dv to my 2015 IMAC tapes record but no audio - what do i do

It's possible that the DV clean you performed on your JVC camcorder has affected the audio during playback on your iMac. Here are some steps you can try to troubleshoot the issue:
  1. Check the audio settings on your iMac: Make sure that the audio settings on your iMac are configured correctly. Check that the volume is turned up and that the audio output is set to the correct device.
  2. Check the audio cable: Make sure that the audio cable you are using to connect your JVC camcorder to your iMac is not damaged and is securely plugged in on both ends.
  3. Try a different audio cable: If the audio cable is damaged or faulty, try using a different one to see if that resolves the issue.
  4. Check the audio on the original tapes: Check the audio on the original tapes to see if the issue is present there as well. If the audio is present on the tapes but not on the copied files on your iMac, then the issue may be with the copying process or the file format.
  5. Check the file format: Make sure that the file format you are using to copy the video files supports audio. Some file formats, such as MP4, may not support audio.
  6. Try a different video player: Try playing the copied video files on a different video player to see if the audio works. If it does, then the issue may be with the video player you are using on your iMac.
If none of these steps resolve the issue, it's possible that the DV clean process on your JVC camcorder may have damaged the audio during playback.
2/22/2023 9:35:18 AM • JVC Video... • Answered on Feb 22, 2023

JVC Everio GZ-MG21U has a blank screen. The LCD works but not when trying to record

If the LCD screen on your JVC Everio GZ-MG21U works but goes blank when you try to record, it could indicate a problem with the camera's image sensor or the connection between the sensor and the LCD screen. This can be caused by a variety of issues, including a faulty sensor or a damaged cable. To troubleshoot this issue, you can try resetting the camera to its default settings, making sure that the battery is fully charged, and checking the camera's cable connections. If these steps do not resolve the problem, it may be necessary to have the camera serviced by a professional technician.
2/14/2023 6:13:00 AM • JVC Video... • Answered on Feb 14, 2023

Jvc camcorder gz-mg20ek hardisk camcorder

USB transfers for both Windows and Macintoshes are covered in the software guide at this link

jvc link

Download and install adobe reader if needed

Right mouse click and save target as for each manual to save in a file.

Read appropriate parts of software guide (36 pages total in the manual you do not need to read them all) covers file downloads.
1/16/2023 9:43:33 AM • JVC Everio... • Answered on Jan 16, 2023

JVC GZ-HM30 HD Everio Camcorder. Can't transfer videos to my Everio GZ-HM30SU camera.

Question edited for clarity. Some help in the link although the software is not there. Your father should have had a disc somewhere. Contact JVC direct. https://www.google.com/search?q=+JVC+Everio+GZ-HM30SU+camera+software ..
1/4/2023 2:58:15 AM • JVC Video... • Answered on Jan 04, 2023

How to remove the icons on the JVC digital camera GZ MG 37 AH

To remove icons from the display screen on your JVC digital camera model GZ MG 37 AH, you will need to follow the specific instructions for your camera model. Here are the general steps you can follow to hide or remove icons from the display screen:
  1. Press the Menu button on your camera to access the main menu.
  2. Use the arrow buttons to navigate to the "Display" or "Setup" menu.
  3. Locate the option for hiding or removing icons from the display screen. This option may be called "Icon Display," "Screen Display," or something similar.
  4. Use the arrow buttons to select the option for hiding or removing icons, and then press the OK button to confirm your selection.
  5. Use the arrow buttons to navigate through the available options for hiding or removing icons. You may have the option to hide all icons, hide selected icons, or show all icons.
  6. Select the option that best meets your needs and press the OK button to confirm your selection.
  7. Press the Menu button to exit the menu and return to the normal display screen.
1/2/2023 6:18:14 PM • JVC Video... • Answered on Jan 02, 2023

What size micro memory card does the JVC Everio GZ MG360 take

The GZ-MG360 takes microSD cards. Make sure you get a microSD card, not a microSDHC card. While a microSDHC card will fit into the slot, it is electronically incompatible and will not work. microSD cards go up to 2GB in size, microSDHC cards start at 4GB and go up.
9/4/2022 2:46:30 PM • JVC Everio... • Answered on Sep 04, 2022
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