Jenn-Air Cooktops - Recent Questions, Troubleshooting & Support


Igniters on smeg gas cooker continually spark on

Usual cause is residue moisture on switches behind the knobs due to cleaning.
12/23/2023 6:40:40 AM • Jenn-Air 36 in.... • Answered on Dec 23, 2023

I need a manual for a Jenn-air cooktop PN 201595D

Jenn Air are high end and are Secretive with Service Manuals. You need a Service call and a whole load of money. It will be the controller or the board, or crack in the burner element. Even the controller switch is 150 bucks! ..
12/23/2023 3:49:00 AM • Jenn-Air... • Answered on Dec 23, 2023

Jenn-Air C301 Cooktop. Wiring instructions for electric burner switch on a Jenn-Air model C301

Question edited for clarity, name of maker. Question moved to sub category. The service manual is here. You have to register. Other diagrams and text articles ..
9/27/2023 5:55:12 PM • Jenn-Air... • Answered on Sep 27, 2023

I have a Jenn-air electric ceramic cooktop. There's an issue with one of the surface control knobs. It now turns off in the "high" position instead of the "off" position. How do I fix this?

limited info generic answer check that control is mounted correctly test selector with a meter most likely its failing
7/24/2023 5:57:04 PM • Jenn-Air... • Answered on Jul 24, 2023

Jenn-Air Expressions Downdraft Gas Stovetop Model CVGX2423B - Unable to Get Nut Off Burner Base to Replace Igniters

It is possible to use WD-40 to help loosen the nuts, but it may not be enough on its own to remove them. Here are some steps you can try to remove the nuts:
  1. Turn off the gas supply to the stovetop and unplug the unit from the electrical outlet.
  2. Use a wrench that fits the nut snugly and try turning it counter-clockwise to loosen the nut.
  3. If the nut is stuck, try spraying a generous amount of WD-40 onto the threads of the nut and let it sit for a few minutes.
  4. After the WD-40 has had a chance to penetrate the threads, try turning the nut again with the wrench.
  5. If the nut still won't budge, try gently tapping the wrench handle with a hammer to help loosen the nut.
  6. If all else fails, you may need to call a professional technician to remove the nuts safely.
It's important to note that improper removal of the nuts could cause damage to the stovetop or cause a gas leak, which could be dangerous. If you are unsure about how to proceed, it's best to call a qualified technician to help you.
4/23/2023 7:31:56 AM • Jenn-Air... • Answered on Apr 23, 2023

I have a Jenn-Air Gas Glasstop stove. When I turn

It sounds like there may be an issue with the ignitor switch for the large burner. Here are a few things you can try to troubleshoot the issue:
  1. Clean the ignitor: Sometimes the ignitor can become dirty, which can prevent it from working properly. Try cleaning the ignitor with a soft brush or cloth to see if that helps.
  2. Check the wiring: Make sure the wiring for the large burner is properly connected and not damaged. If you're not comfortable working with wiring, it's best to call a professional.
  3. Replace the ignitor switch: If cleaning the ignitor and checking the wiring doesn't help, it's possible that the ignitor switch for the large burner is faulty and needs to be replaced. You can find replacement parts online or through a professional repair service.
  4. Call a professional: If you're not comfortable troubleshooting or making repairs yourself, it's best to call a professional appliance repair service to diagnose and fix the iss
4/23/2023 7:30:18 AM • Jenn-Air 35 in.... • Answered on Apr 23, 2023

My counter-top gas cooking range

1/5/2023 6:54:14 AM • Jenn-Air 30 in.... • Answered on Jan 05, 2023

A metal pot lid was set on top of the ceramic cook

In case anyone else encounters this problem here's what
worked for me. I had this happen last night and came here
searching for answers. It did not unloosen on it's own
after being left overnight. Finally this morning I came up
with something that worked for me. Shoot the lid all
around with a hairdryer and use a towel to keep seeing if
it has loosened up enough to move. After a few miuntes of
spraying it with the heat it stared sliding around and then
came up.
11/22/2022 11:05:27 PM • Jenn-Air JED8430... • Answered on Nov 22, 2022

Is there anyway to remove the Downdraft Filter Tray for a Jenn-Air Gas Cooktop

where there is a will there is a way --correct you will break it - it is tacked to frame ---to remove it you need to tear apart the unit ---purchase a claw style part retrieval tool $4 at harbor freight -$11 home depot---lowes etc
4/25/2022 3:06:28 PM • Jenn-Air... • Answered on Apr 25, 2022

JEC9530, dual element burner(right front) does not

This coulb be either the switch or the burner. Either can be tested with an ohmmeter if you can read the wiring diagram. Hope this helps!
4/7/2022 7:19:46 PM • Jenn-Air JEC9530... • Answered on Apr 07, 2022


i would start with the infinite switch itself
you can find this part at appliance parts pro one word dot come
type in your model number
your looking for part number
AP400965 they are currently in stock
unfortunatley it is expensive around 150.00
tell them your a servicer
working for myyellowdog
it may get you a discount
have a great day
4/7/2022 7:14:48 PM • Jenn-Air... • Answered on Apr 07, 2022

Jenn-air downdraft fan not working

there are 4 wires for that red white black and green sure you didnt miss a wire
7/20/2021 3:00:05 PM • Jenn-Air JED8430... • Answered on Jul 20, 2021

The burner-on indicator light is flashing for the right front burner on my Jenn-Air 9530ADW electric cooktop and the burner won't come on.

The flashing pilot light probably means the element has failed and it is in need of a repair.
7/11/2021 7:37:00 PM • Jenn-Air... • Answered on Jul 11, 2021

I need Part No. PHS120A-3377

Hello & Welcome to FixYa

Part PHS120A-3377 has been replaced by part# 74009254 which you can buy from either this link or from sears. Please get back to me if you have any other questions.


4/28/2020 2:08:34 PM • Jenn-Air... • Answered on Apr 28, 2020

Using front left burner back burner will turn on without turning knob for left back?

SOUNDS LIKE THEY ARE HOOKED UP WRONG CHECK THE HARNESS SWITCH CONNECTIONS OR YOU MAY HAVE A BAD INFINITE SWITCH infiniteswitch_stove_switches2-undefined-undefined-0.jpg infinte switch_noheat_03-undefined-undefined-2.jpg infinite switchs stove-undefined-undefined-5.jpg oven harness ge-switch-ignition-harness_l-undefined-undefined-9_0.jpg
3/17/2020 5:00:46 AM • Jenn-Air 30 in.... • Answered on Mar 17, 2020

Jgd8348bdp burner not working

SEE PICS Or Oven safety valve needs to be checked with multi meter ohms / voltage ALSO Test the Burner Heating Element The stove's burner heating element is a coil of metal sheathed in an insulator. Electrical current travels through the element. Resistance to the passing of electrical current causes the element to heat up. A precise temperature cannot be set for a burner, instead it is turned on and off repeatedly by the control to the achieve an average temperature. When it is set to a low temperature, the element is cycled on and off more frequently. For high temperatures, the heating element is energized longer with fewer on and off cycles. Some burners have two elements, with the second only being used only for high heat settings. Before testing the heating element, unplug the appliance or shut off the power at the fusebox orbreaker panel to avoid an electrical shock hazard. When a burner does not heat at all, or only heats up to a lower than expected temperature, the problem is likely to be with the heating element, the temperature control switch, or the wiring. If it only heats at the highest temperature, the problem is with the control or an electrical short, not the burner. If the burner works only intermittently, the problem is likely in the wiring or connectors. To test the heating element, try the following steps. First, disconnect the heating element from the stovetop. In most cases, this is done by lifting up the burner on the side opposite of the terminals (the part of the burner that disappears under the stovetop). Remove the decorative ring. Inspect the style of connection. If the burner element has visible blades that fit into the receptacle block, pinch the block with one hand, and pull the heating element free with your other hand. If the terminal block clamps over the element, the housing must be removed and the burner wires disconnected. Unsnap the metal piece or remove the screw that secures the receptacle block and then disconnect the element. Inspect the heating element. If you find bubbles, warping, or damage to the insulation sheath, the burner must be replaced. If the terminals are dirty or corroded, this can cause poor temperature control, intermittent problems or complete failure to heat. Clean the terminals with steel wool or very fine sand paper to restore good conductivity. Test the resistance of the heating element using a multi meter. Set the multi meter to the ohms setting X1 and touch one probe to each of the terminals. A normal reading is typically somewhere between 20 and 120 ohms. The exact reading differs by manufacturer and mode. If the meter reads infinite resistance or the other extreme of the scale, zero resistance, then the element is damaged and should be replaced. If the measured resistance differs significantly from the expected range, the element is probably bad, but if possible, determine from the manufacturer what the actual resistance should be. To test for a grounded or shorted element, touch one probe to the surface of the burner and the other probe to each terminal in turn. If you get continui element burner top element-testing.2-undefined-undefined-0.gif element burner testing range element-short.2-undefined-undefined-2_0.gif element burner 0-undefined-undefined-5.jpg infinte switch_noheat_03-undefined-undefined-9.jpg
3/17/2020 4:55:39 AM • Jenn-Air 47 in.... • Answered on Mar 17, 2020

Oven stays on

Stove will not turn off CHECK Temperature Control Thermostat If the oven won't turn off the oven thermostat is often the cause of the problem. The electrical contacts inside the oven thermostat can weld themselves together and then the oven won't turn off. If this happens, turn off power to the entire appliance at the household circuit breaker or fuse. The oven thermostat usually cannot be tested and must be replaced if defective. Oven Control Board The oven control board has a set of relays that turn on and off power to the bake and broil circuits according to the customer settings and sensor input. If the oven won't turn off it could be that one of the relays on the oven control board is shorted closed, providing voltage to the heating circuit. It can be dangerous if the oven won't turn off. Don't leave the oven unattended without turning off power to the oven. Relay board: Some ovens are equipped with a relay board. This circuit board has several relays which control the switching of electrical current to the oven heat source. If the oven won't turn off it may be that one or more of the relays on the relay board have failed. If this happens replace the relay board. The relays on the board are not sold separately. ALSO CHECK THE BAKE AND BROIL ELEMENT. : I offer free advice bcuz God is so good! oven relay board dacor-relay-board-92028-ap3851203_01_l-undefined-undefined-0.jpg oven start switch-undefined-undefined-2.jpg oven temp control thermostat-undefined-undefined-5.jpg oven thermostat location2-undefined-undefined-9.jpg oven-control-board-316207511-01462609-undefined-undefined-14.jpg relay board gas relat board-undefined-undefined-20.jpg
3/17/2020 4:51:57 AM • Jenn-Air JED8230... • Answered on Mar 17, 2020

Was useing all 4 elements and cooktop stopped working

The oven safety valve (also called the gas valve) is the part that ensures that gas is not released until the igniter has reached the correct temperature needed to ignite the gas. While this part can fail, it is uncommon. If the hot surface igniter does not glow you should first verify that you have voltage to the circuit. This is a live voltage check and should be performed by a qualified person. If voltage is lost at the valve terminals then you should verify the continuity of the bi-metal in the valve using a multi-meter. I offer free advice bcuz God is so good! Surface burners are typically either a coil type, solid type or a ribbon coil as used in smooth top ranges. All of these consist of a heating wire that uses electric current to produce heat. Coil type elements can be checked for continuity by removing them from the terminal block and testing them with a multi-meter. You should also inspect the terminal ends for signs of heat damage or corrosion, and if present, you should replace the terminal block or receptacle at the same time. You will need to remove power from the range to change the terminal block. Solid elements and smooth top elements require raising or removing the main top to gain access. You will need to remove power from the range before lifting the main top. Continuity can then be checked with a multi-meter, once you have removed the wires from the element terminals. On modern electronic control ranges, the oven temperature sensor is the part that regulates the oven temperature. If it is not working properly it could be the reason why the range or oven won't start. This part can be found inside the oven on the rear wall near the top. Most modern ovens will display a fault code if the oven sensor is at fault. If you think the sensor may be the issue you can check the resistance with a multi-meter but will need to know the correct resistance of the sensor at room temperature. Remove power from the appliance before performing this test. The infinite switch on the control panel controls the power to each surface element. If you have no heat at an element and the element and terminal block check ok, then you may have a defective infinite switch. Disconnect power to the range and remove the console back panel. Locate the switch and check for overheated wires or faulty terminals first. Test the switch's contacts for continuity with a multi-meter. If defective, replace the switch. 1. If the infinite switch does not appear to be defective, then you should check for proper voltage to the switch. This is a live high voltage test and should only be performed by qualified persons. (Locate the suspect switch for testing. Label all wires and terminals before disconnecting. A close up digital photo may be helpful. 2. On the burner control switch the terminal labeled "P" leads to the burner indicator light. The terminals labeled "H1" and "H2" lead to the burner element and the terminals labeled "L1" and "L2" (sometimes "N1" and "N2") are the power supply wires. 3. Set your multimeter to ohms setting x1. Turn the burner control to the highest temperature setting. Place one probe on pin "L1" and the second probe on pin "H1". The resistance measurement should be very low, zero to twenty ohms. If the test shows high or infinite resistance, the burner switch is defective. 4. Repeat the step above for the terminals "L2" and "H2". 5. If the control passes that test, turn the temperature setting to about the middle of the range and repeat the previous two steps. This will test for an intermittent problem with the switch. If the test does not show continuity with very low resistance, the switch should be replaced. 6. With the switch turned to the "Off" position, the resistance on each of the pairs of terminals tested above should now show no continuity or a reading of infinite resistance. 7. A test for continuity between "P" and "L1" when the burner control switch is on should show continuity. The light should be on whenever the control is turned on. If your test shows continuity, but the light does not operate, it is likely the bulb has failed. If the burner switch shows high or infinite resistance, the switch is not passing along current to the burner and so the switch should be replaced. ) Most modern ovens use an electronic control board to control the oven functions. These models will use the control board to operate the oven safety valve on a gas range or oven, and the bake and broil elements on an electric range or oven. If there is no power to the igniter circuit, or the element circuits, then you should check the contrl BE SURE TO CHECK FOR A BLOWN FUSE AS WELL infinte switch_noheat_03-undefined-undefined-0.jpg infinite switchs stove-undefined-undefined-2_0.jpg fuse location oven fuse_ranger_17-undefined-undefined-5_0.jpg fuse module with words-undefined-undefined-9_0.jpg fuse oven fuse location3-undefined-undefined-14_0.jpg
3/17/2020 4:47:02 AM • Jenn-Air JED8230... • Answered on Mar 17, 2020

How to replace igniter in jenn-air cooktop

see pics ignitor connectia_04-undefined-undefined-0.jpg ignitor 1oven ignitor-undefined-undefined-2.jpg ignitor glowigniter-undefined-undefined-5.jpg ignitor -round-carborundum-oven-igniter-undefined-undefined-9.jpg
3/17/2020 4:32:24 AM • Jenn-Air 34 in.... • Answered on Mar 17, 2020
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