Janome Sewing Machines - Recent Questions, Troubleshooting & Support


Janome 10000

so..it only happens in your house? anything odd about the power coming to your machine? have you tried it on another outlet? that might explain why the dealer can't see the problem...
8/3/2022 2:13:07 PM • Janome Memory... • Answered on Aug 03, 2022

My fuse has blown twice and the hand wheel is tight. How and where do I oil the hand wheel? We are missionaries in Mexico and cannot take it to a repair shop. We have replaced the fuse ourselves. It i

The fuse is blowing because the wheel is tight. This causes an increase of load on the motor which in turn blows the fuse. I would look at the upper and lower shafts for thread wraps or dirt, properly lubricate the bushings, turn machine by hand and try to find tight spots. no sense putting in a new fuse until the problem is fixed .
8/2/2022 1:13:07 AM • Janome Memory... • Answered on Aug 02, 2022

Janome Memory Craft 8000 Stepping Motor Error

Bear with me here...
When the Janome 8000 is turned on, one of the first things that it does is run the stepper motors to return the embroidery carriage back to its original position.
The computer in the Janome needs to know when the embroidery carriage is back in the correct position and to do so, it uses a sensor.
If the sensor fails, it does not know that the carriage is back in the correct position.
When the sensor fails, what happens is that the stepper motor keeps running even though the embroidery carriage is fully back, so what you hear is a horrible grinding sound. The grinding sound itself is nothing to worry about, actually it is good news, it means that the stepper motor is fine.
Janome in their infinite wisdom decided that whether the motor failed or the sensor failed, that they would simply say on the screen that the stepper motor failed.
I have repaired a machine with this problem, in my case it turned out that the sensor was okay, but someone had damaged the main circuit board, breaking the track from the sensor to the computer.
Unfortunately, I don't know if this sort of repair is something that the average repairman can take care of. I am an electronics engineer, so thats why it wasn't a problem for me.
I just thought some extra information on what is going on might give you a head start in getting some one to fix it for you.
7/31/2022 11:12:07 AM • Janome Memory... • Answered on Jul 31, 2022

Customizer 2000 warning comes up Reading Data from this card is prohibited

Possible password protection ... give Janome a call.
7/15/2022 8:47:28 AM • Janome Sewing... • Answered on Jul 15, 2022

Janome 10001 - bobbin winding starts okay but it

Take it to a Janome dealer for repair.
7/11/2022 6:21:15 AM • Janome Memory... • Answered on Jul 11, 2022

I am looking for an extension table for my janome 5050.

If Janome doesn't have them, you may be able to find one on web sites like eBay, Craigslist, Etsy...There are after-market vendors who sell extension tables cut to fit your machine. You just tell them the make and model of your machine and they make it for you.http://www.sewingmachinesplus.com/extension-tables.php
6/17/2022 3:49:43 AM • Janome Sewing... • Answered on Jun 17, 2022

Can anyone help with a Janome Memory Craft 9000 with a non instructive screen.

get it serviced in a shop sewing moved you from computer repair to sewing mach. or buy the service manual from them;. we have no manuals here. the LCD seems to be dead. unplug it from AC overnight and retest again next day?
6/13/2022 1:06:17 PM • Janome Memory... • Answered on Jun 13, 2022

Janome 4900 MC Sewing Machine. How do I lower the feed dog on Janome 4900 please.

Question edited for clarity. Question moved to category. It is hidden from view. This page of the manual refers. https://www.manualslib.com/manual/79034/Janome-Memory-Craft-4900-Qc.html?page=16 ..
5/21/2022 1:44:47 AM • Janome Sewing... • Answered on May 21, 2022

I have the fault code

Mine was doing the same today. Took the foot pedal screw out and ran some nail polish remover over the contacts (where the pedal slides when it's in use) bingo. Sorted it with no expense spared.
5/4/2022 2:59:05 PM • Janome DC3050... • Answered on May 04, 2022
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